What made the experience great? The person is charge is genuinely a good spirited dude. Patient with any questions, understanding, and always answers on time. I've had a wonderful experience buying fr... See more
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Initially, my package arrived safe, clean, and in great condition. We did hit a temporary snag afterward with a few issues, and communication stalled for a brief moment, which had me worried. However... See more
Company replied
Not gonna lie, felt a bit unsure at first because this is a very niche market and buying from a global seller can be quite a gamble. There were also issues with Royal Mail when my order was sent out,... See more
Company replied
Ordered yesterday (18/04) package arrived today (19/04), excellent delivery service and dispatching. The well packaged box was then opened to display more than what was expected. Great packaging and n... See more
Company replied
Company details
- Alternative Medicine Practitioner
- Holistic Medicine Practitioner
- Laboratory
- Magic Store
- Wellness Program
Information provided by various external sources
Top quality supplier of Spores in the UK shipping internationally. Regards Team Mucci
Contact info
Birmingham, United Kingdom
- 07544065169
- Sales@muccispores.co.uk
- muccispores.co.uk
4.8
Excellent
569 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Con artists
Con artists, don’t waste your time or your money, I’d be surprised if my card details weren’t sold
(Their response is null and void)
EMPTY syringes on the first package (how can that happen?) delivered, God knows what the second ones were filled with but it wasn’t spores, I asked for a picture of the syringes they sent me the second time as they said they were going to take some, when they sent me the image of a syringe FULL of spores I knew they were conning people, they did offer a refund but I mean come on how many times do people complain about a somewhat “illegal” activity and then be threatened (veiled) with the fact afterwards? I don’t care for legality I do this as a hobby, personal growth and overall well being, these jokers are playing a field knowing full well what they’re actually doing, trust, don’t waste your time with these clowns, hopefully they find a bit of self respect in future interactions with honest people, God be with you MOOCHI
13 February 2024
Reply from Muccispores
Hi Rosalind,
We have tried to work with you on your issues and I personally repacked and sent your order with pictures and dedicated support via our WhatsApp support service. When asked for pictures of the second order these were not provided. We have the WhatsApp backed up and our customers can see our responses if they want too, as we always say feedback and reviews are a two way thing and we respect our right to defend ourselves fairly and using and evidence backed approach.
Now lets move on to the more serious part of this review regarding your card details, we don't save any details via our card processing software and comply with GDPR, full terms and conditions can be found on our website, but better than that for your total piece of mind we record all our calls and all of our staff inform you that no card details are saved for quality assurance. The calls are saved on a AES 256bit encryption cluster server with various system security protocols just for anyone else reading this review.
Now as a small business and a supporter of mental health and now that we have defended ourselves we have asked for your bank details so we can refund you for your troubles even if we have been called clowns and part of the circus and various other abuse.
We respect your review and our right to defend ourselves as a small business operating in the UK with no access to normal business operating support due to our government stance on spores and our ethos is not around profits or ripping customers off but around mental health and making people life's better.
Many Thanks,
Richard
CEO
Dealt with swiftly and professionally
There was a bit of contamination in the syringes i rang up and all was dealt with swiftly and professionally I can’t fault this company the customer service was amazing I’ve never had service like it I will definitely be back for more genetics in the future
13 February 2024
Reply from Muccispores
Hi Ellie,
We launched an investigation into the batches mentioned in this order and will update you shortly.
We appreciate open and honest feedback and will act to correct the issue you have experienced swiftly.
Sorry for the inconvenience,
Team Mucci
Arrived on time and was everything that…
Arrived on time and was everything that was promised. Will order again as soon as these start to fruit. Excellent service
9 February 2024
Reply from Muccispores
Hi Robert,
I will sort you out free next day postage for offering a honest and open review if and when you wish to order again, reach out when your ready and mention this review.
If you need a super quick delivery for any reason like within 24hours or a set day drop us a call 0121 630 1886 and I will also try and get it though if I can and I will be honest if I can't and its the quickest way to contact me and to pay also.
Hope this helps
As always stay safe and enjoy your myco journey.
Rich
CEO (<<<< this is just a fancy title, I am just a normal myco guy trying to help as many people as we can :) )
Lovely packaging and presentation
Lovely packaging and presentation, opted for next day delivery but took a day before my order was seen so wasn’t next day. Other than that very happy.
16 January 2024
Reply from Muccispores
Hi Thomas,
Sorry for the confusion, it can take a day to process the order due to funds or time placed etc. Please drop me an email or WhatsApp or even a phone call if you return to us and I will sort you out free next day postage for offering a honest and open review.
If you need a super quick delivery for any reason like within 24hours or a set day drop us a call 0121 630 1886 and I will also try and get it though if I can and I will be honest if I can't and its the quickest way to contact me and to pay also.
Hope this helps
As always stay safe and enjoy your myco journey.
Rich
CEO (<<<< this is just a fancy title, I am just a normal myco guy trying to help as many people as we can :) )
Reply from Muccispores
We always try our best for our customers
Good Luck on your Myco journey
Mush Love
Team Mucci
Can't fault this company
Can't fault this company, the delivery was super fast, well packaged and was everything I hoped for!
Would 100% recommend
27 November 2023
Reply from Muccispores
We always have and will try to be the quickest and offer the best value and quality
Good Luck on your Myco journey
Mush Love
Team Mucci
very professional and responsive
very professional and responsive, quality products, 10/10 customer service, I recommend them!
20 November 2023
Reply from Muccispores
Thank you for supporting us and leaving a review.
Good Luck on your Myco journey
Mush Love
Team Mucci
looks perfect so far
looks perfect so far, well packaged and came with some extras
will definetelly be buying here again
10 November 2023
Reply from Muccispores
we love to give out some freebies were we can.
We always have and will try to be the quickest and offer the best value and quality
Mush Love
Team Mucci
Quick shipment and excellent service
Quick shipment and excellent service. Have not yet tried the product.
10 November 2023
Reply from Muccispores
We try to get our orders out to customers door steps with 24hrs or less :)
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Inactive spores
Inactive spores, two weeks later theres not even a hint of growth. The syringe arrived quickly, was packaged well, but alas nothing has come of it.
2 November 2023
Reply from Muccispores
Hi Tristan,
If you drop us a call on the new landline number we can take some details and raise this and seek a better outcome for you via various methods.
Please reach out on 0121 630 1886.
Mush Love
Team Mucci
Nicee 👍
It was my first time ordering so I had a lot of trouble with them.But they are still very nice and helpful.
15 November 2023
Unprompted review
Reply from Muccispores
Hi Mihabe,
We are always hear to support and help were we can on your myco journey.
If you drop us a call on the new landline number, please reach out on 0121 630 1886.
Mush Love
Team Mucci
The best!
Ordered from team mucci a few times now and they have become my favourite vendor. Will always vouch for this great company!
9 November 2023
Reply from Muccispores
We love returning customers and I very grateful for this.
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Professional service and great quality
I've bought from Mucci Spores a few times now and will definitely be back for more. The quality is excellent, delivery time is really fast and communication is fantastic. Thank you!
9 November 2023
Reply from Muccispores
Hi Christina,
We love returning customers and I very grateful for this.
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Service and communication.
Service and communication is always spot on with this company.
6 November 2023
Reply from Muccispores
We always try and be clear and straight with our customers :)
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Quick delivery
27 October 2023
Reply from Muccispores
We try to get our orders out to customers door steps with 24hrs or less :)
We love returning customers and I very grateful for this.
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Reply from Muccispores
We try to get our orders out to customers door steps with 24hrs or less :)
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
quick delivery
27 October 2023
Reply from Muccispores
We try to get our orders out to customers door steps with 24hrs or less :)
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Fast shipping
Came fast and easy payment they have all the swabs I want forever customer
16 October 2023
Reply from Muccispores
We love our swab range just as much as you do :)
We try to get our orders out to customers door steps with 24hrs or less :)
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
Superb customer service 10/10
Superb customer service and super quick delivery !
Even comes with a slide to mount your preferred genetics for your microscope.
Very Happy
24 October 2023
Reply from Muccispores
We try to get our orders out to customers door steps with 24hrs or less :)
Enjoy that microscopic research :)
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
very good fast to answer emails highly…
very good fast to answer emails highly recommend to anyone looking to get into microscopy good product fast
20 October 2023
Reply from Muccispores
We try to respond as soon as we can :) we don't like waiting around
Drop us a call on the new landline number if you need us on 0121 630 1886.
Mush Love
Team Mucci
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