MUBI Reviews 476

They entirely ignore questions.
First, I am telling you they will get back 44 hours. A little later, they get back to tell you it will be 77 hours. The nothing. They don't seem to understand what customer service is.

The Piano Teacher
Are we seriously mean't to believe this devilishly handsome guy who excels at sports and plays a mean classical piano could fall in love with this anaemic, psychopathic, perverted piano teacher ?

I like the concept and what they are doing, they are pretty allright. tried it, liked it, cool. but they got some serious competition going on and they are frankly the largest corporations in the world. they need to either disrupt the whole industry with something or spend so much money to their marketing budget. otherwise they will have some challenges to go through.

Charging international fees in Australia. The company is registered in Australia and they make the customer think they are paying for example only 50 AUD for the year. When I paid, I then was charged an international transaction fee. I took it up with MUBI but got nowhere.

More importantly, I signed up to see some movies that I could not find anywhere.. they advertised it on their platform but guess what, the movie was not available...
I think they are misleading and relying on misleading strategies to make money.

Trus me, the same way word of mouth can get you up there, the same way it can take you down unless you change your behaviour.

Initially an excellent concept, but the key component - a new film every 24 hours - has seemingly disappeared. The one thing that differentiated it from all other streaming services. Really disappointing. As well, the new interface and general navigations are horrible. It's too busy, I've no idea if there are new films and if so, where they are. Plus there should have been a reduced fee alongside the reduced weekly output.

I hate the new interface on my trial mubi. I won’t continue. I can never find the film I was halfway through watching and I just get repeat suggestions on the main pages There is no logic. I once stumbled upon something vaguely comprehensible but never found the list/panels again. Very sadly, bye bye

This streaming service has a great indie and arthouse selection but the navigation and interface is terrible. Since they don't have their app on the Sony Playstation, I had to subscribe to MUBI through Amazon Prime. It was impossible to find anything other than what the streaming service wants to show you. I had to go on MUBI's website to look at their selection. I even downloaded the app on the iPad thinking it would be better but it was the same useless navigation. Unfortunately, I didn't continue with my subscription and cancelled after the trial because I couldn't browse the way I wanted like other streaming services allowed.

I love their film catalog, and it's a good reference for what movies are great to watch, but I'm subscribed to Mubi Philippines, and most titles are not available in my country. It doesn't make sense that I'm paying a premium for fewer movies. I will keep my account for movie references, but I'll probably cancel when my annual subscription is over.

Poor selection and i can’t cancel either. Ripoff

SCAM. It is impossible to cancel. I cancelled my subscription a long time ago and I don get any service if I try to watch a movie, but I have been charged for more than one year the monthly amount without consent. On top of that it is impossible to contact them to stop the payments.

I have fell in love with the catalog of movies of MUBI. But, for some ungodly reason the quality of the stream goes down to 240p and I cannot change it anywhere. I have 300mb/s download speed, that should be more than enough to at least have a stable 720p (which I have, in any other streaming platform).
At this point, I'd rather go to MUBI to check the suggestion for today, and search for that movie anywhere else.

App freezes continuously on my Samsung TV. While watching 'Close', the movie froze 17 times. The app shut down 6 of those times and i had to shut the app off and log back in. The other 11 times, i had to wait up to 4/5 minutes for the movie to unfreeze and continue playing. Luckliy it's the trial perdiod so i'll be cancelling immediately.

This page has been scamming me for months now i can't even use it because i don't have any account!

My debit card do not wanna give me refunds anymore because they say i have a fkn subscription to the page! ridiculous

Please please please people be aware! Complete scam. I stupidly signed up without looking at reviews. I signed into the 7 day FREE trial. Wouldn't play the movie I wanted to watch, had an error message. I then cancelled out of free trial 5/10 minutes later. I then got charged not 11.99 as advertised after 7 day trial but 16.99.... the very same day I signed up for FREE trial. Its not a free trial , its a scam!!! And i went on to make sure i won't be charged monthly but I'm considered a non member so technically have no prescription but been charged non the less. I didn't even get a movie out of it!!! STAY CLEAR. BE AWARE.COMPLETE SCAM. DO NOT SIGN UP. UNLAYFUL CHARGES ON ACCOUNT.

MUBI makes it extremely difficult to cancel and I don't mean the pause versus cancel subscription options. Between the error messages and nearly impossible to reach customer service team, it feels like trying to get out of a timeshare. The only way to really cancel your subscription is to dispute the charges with your bank.

Tried to get MUBI as a present from my smartphone: an error message showed up 5 times in different browsers, and they charged me for every iteration although I did not receive any email whatsoever. At the time of writing, I still don't have my money back. When managing to
finally order it from a browser (maybe I should have given up in retrospect), my friend didnt receive anything, although they charged me a sixth time. Total: 600$ and still no subscription. Do not recommend.

If you try to cancel your subsciption, this is what you get:
SOMETHING'S NOT RIGHT HERE
Sorry. This page isn’t working right now...
This is by the way the only page that does not work; hmm...

I signed up for mubi.com and was supposed to have 7-day free trial after which a payment would be taken. I am unable to access the service yet I am sure the company will take the money from me in the next few days. I am powerless to stop them because they appear to say I don't have an account so I can't cancel the subscription.
There is no customer service to speak of. Only an email to which no one responds. Why is this company allowed to operate without any kind of customer service?

MUBI seems to be a completely honest and reliable company. They do seem to have occasional glitches on their payment system. But whenever you point the problem out they'll refund back to your credit card very efficiently.