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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the precision and craftsmanship in their clothing, from everyday essentials to suits. Many people highlight the perfect fit achieved through the measuring system, even for those with unique body types, and appreciate the ease of the ordering process. The customer service is frequently described as phenomenal, with staff being helpful, responsive, and dedicated to ensuring satisfaction. However, some customers initially experienced issues with the fit of their first order, with measurements sometimes being inaccurate or the product not meeting expectations. Despite these initial challenges, the company's remake service was consistently praised for being prompt and effective, leading to a perfectly fitting product and overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the perfect fit and quality of... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the fit and materials... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with their recent clothing... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent,... See more

Service

People report positive experiences with service, highlighting the company's commitment to customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If off the rack doesn't fit well..MTailor is your answer. quality is excellent and prices are fair but service is world class' It's been years since I've bought a pair of pants tat was truly comfortab... See more

Rated 5 out of 5 stars

Everything was excellent. Quality, fabric. I asked to redo sleeves and it was done very quickly and to my exact asking. They did not even ask for original polos back. I am 6’6” 350 lb and measurem... See more

Rated 5 out of 5 stars

The technology is unbelievable and the whole ordering process was easy. They kept me notified as to status and delivery was reasonable given each job is custom. I did have to have a remake but I can't... See more

Rated 5 out of 5 stars

MTailor has been my go-to for custom clothing for years, and they’ve never let me down. From everyday essentials to my wedding suit, their precision and quality are unmatched. What truly sets them apa... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Let your phone measure you for perfect fitting custom clothing. Shirts start at just $69.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

492 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you for a great experience

I ordered a few tee shirts that didn’t fit exactly right. The MTailor folks (Jodie) stepped in an made the remake process extremely smooth. They communicated clearly throughout the process. Their customer service was as good as it gets. As I told them, we need many more organizations to follow the excellence.

23 July 2023
Unprompted review
Rated 5 out of 5 stars

Great product and great customer service

I came to MTailor after getting fed up with cheaply made store brought shirts. The process is very simple with easy step by step instructions. I will say I had an issue with my measurement video the first time around but staff reached out immediately and provided assistance with getting my measurements corrected. When my shirt came in it was very high quality and most importantly it was the perfect fit. If you’re looking for clothing you can count on and feel confident in look no further. I will definitely be purchasing more shirts soon and I can’t say thanks enough to the wonderful team that played a part in my first purchase.

8 July 2023
Unprompted review
Rated 5 out of 5 stars

I was initially skeptical

I was initially skeptical, but my experience so far has been fantastic. It starts with using your phone to obtain your measurements. From there your orders get a free remake. My first shirt was close but the remake spot on. I am awaiting the remake of a suit. Again, very easy process to request tweaks. Online service reps are quick and efficient!

28 June 2023
Unprompted review
Rated 5 out of 5 stars

This what's my first time ordering from…

This what's my first time ordering from MTaylor. For the price points I was very nervous but I took a chance it was the best chance I ever took when ordering from an online clothing manufacturer. The fabric is phenomenal! The measuring process was fun and when I received the suit it was exactly what I ordered and fit my husband perfectly. I'm getting ready to order something else just for the heck of it. Thank you for phenomenal job

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

I was a bit skeptical of this suit shop ~ seemed to good to be true but wow! Impressed. Suit arrived on time and fits perfect. I bought a dress shirt to go with it and that was a smart move.
I’m buying another one this week and that’s the best recommendation I can give.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

quality suit

easy, accurate and quality at a decent price. best fitting suit i have including the previous one i spent over 1K for

5 June 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a polo shirt from MTailor

I ordered a polo shirt from MTailor. It took about 3 weeks from measurement/order to delivery.

This is the 3rd shirt that I ordered. 2 dress shirts and now a polo.

I redid my measurements for this shirt as I have lost 25 lbs since my order of the 2 dress shirts. MTailor confirmed that I wanted to redo the measurements before continuing with the order.

When the shirt arrived the fit in the chest and waist was very good. The length of the shirt is great as I have a long torso and usually have trouble with shirts not being long enough.

This will not be my last order.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

I have purchased four items of clothing…

I have purchased four items of clothing from M Taylor, the service has been excellent and the items are of quality. When the items didn’t fit as well as I would have liked, and Taylor quickly remedy the situation, and now the fit is fantastic I would recommend them.

25 April 2023
Unprompted review
Rated 2 out of 5 stars

Terrible Customer Service

I have ordered 3 pairs of pants (shorts, pants and jeans). My last order was jeans which needed a remake and still did not fit. I have written several times and have text to no avail. No one will respond to me. I will not do business with a company that does not provide any response regarding customer service.

10 April 2023
Unprompted review
MTailor logo

Reply from MTailor

Hello Gary, thank you for taking the time to share your thoughts. I am sorry you feel this way and this is not what we wanted you to experience. Upon review, we have responded to your email and chat inquiries on time, we really wanted to help dial in your fit and have also sent you your prepaid return label with your latest request. It seems that there is difficulty reaching you with your email addresses on file since you mentioned a couple of times that you have not received our responses.

Would you mind checking your spam/others folder where our emails may have been filtered in instead of your main inbox? Please also add support@mtailor.com to your contacts list to ensure receipt of our responses. We notice that certain email providers heavily filter our emails. Once this is done, please reach out to us again and we hope you receive our responses moving forward.

Rated 5 out of 5 stars

Top-notch Customer Service and Speedy Turnaround

MTailor exceeded my expectations with their impeccable customer service and surprisingly swift turnaround time. Their customer service representatives were courteous, knowledgeable, and genuinely eager to help, making my shopping experience an absolute pleasure.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

MTailor - Perfect

Great company! I ordered a white LS dress shirt and the fit is perfect. I recommend that everyone considering purchasing from this company before buying elsewhere.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

Love this Company!

Love this company! My shirt was a little small and they fixed it with no hesitation and I received my new one 2 weeks later. It was awesome.

7 April 2023
Unprompted review
Rated 1 out of 5 stars

I can’t get a email back or…

I can’t get a email back or communication from anyone. Second time ordering and it has been same both times.

22 March 2023
Unprompted review
MTailor logo

Reply from MTailor

Hello Doug, we are sorry to hear that you have not received the response we sent to you. We do our best to respond to all inquiries within 24 hours. Upon thoroughly reviewing the email threads you have had with us, we have responded on time and sent you emails a couple of times containing our adjustment recommendations but have not heard back from you until recently. We need your confirmation to the adjustments to proceed with the remake--would you mind checking your inbox? Our emails may have been filtered under your spam/others folder which may have caused the emails we have been sending left unseen. We would love to make this right for you and dial in your fit, however, if you prefer to proceed with a full refund, we would also be happy to accommodate that. We are sorry for the inconvenience and this is not the experience we wanted you to have.

Rated 5 out of 5 stars

MTailor was amazing to work with

MTailor was amazing to work with. The quality and fit of the product is unlike any other company. Customer service is another reason to come back and order more, they were helpful, quick and friendly. We will only be purchasing my husbands shirts from here!

Thanks MTailor

19 March 2023
Unprompted review
Rated 5 out of 5 stars

Loyal Customer for a reason…

I have ordered from MTailor for a few years now and have always appreciated the quality of fit. Recently, I had to have my first remake done and the experience was flawless. They had me take a few photos and quickly sent me a replacement Black Tuxedo that now fits great. I will continue to be a loyal customer and look forward to MTailor expanding their offerings

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent clothing

Excellent clothing, that fits perfectly. Wrinkle-free dress shirts (non-iron) are amazing.

Customer service is exceptional.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Great suit and excellent customer service!

I decided to try MTailor and am not disappointed. The communication was great and customer service was as good or better than any I have ever experienced. I received the first suit, and it was snug in a few locations. I took a few pictures and submitted them with a description of the issues, received a prompt response, and a completely new suit arrived in a couple of weeks that was perfect! I will use them again.

22 February 2023
Unprompted review

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