Martin Hernandez has been one of the best people I’ve ever had the pleasure of working with. From day one, he has been in my corner, offering support, guidance, and real solutions to my credit challen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sloan Simcik at MSI Credit Solutions is absolutely amazing. She’s incredibly knowledgeable, patient, and genuine — the kind of person who really listens and takes the time to guide you the right way... See more
Company replied
My experience with Jon at MSI has been a breath of fresh air and given me a hopeful outlook for my credit future. Jon answered all my questions and set realistic expectations on how their program coul... See more
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Sandra was absolutely great from the beginning! She walked me thru step by step on how she's going to help rebuild my credit and I couldn't be happier with my current score. I'm now able to rent a hou... See more
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Company details
Written by the company
MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report which results in an increase to your credit scores.
Who we are
Written by the company
- Credit counseling service in Dallas, Texas
- MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report, which results in an increase in your credit scores. MSI Credit Solutions is determined to make a positive difference in the lives of our clients by helping them improve their credit scores and by providing them with the knowledge to make better financial decisions.
100% Money Back Guarantee
Our Guarantee
MSI guarantees a 100% refund of the initial investment if the client meets all obligations
under their signed agreement, and the client has less than 3 total deletions across any bureau
(Transunion, Experian, Equifax), MSI will refund the client the initial service fees previously paid.
Contact info
12750 Merit Drive Suite 400, 75251, Dallas, United States
- 866-217-9841
- info@msicredit.com
- msicredit.com
FREE Consultations!
4.8
Excellent
810 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service Stephen has called to…
Great service Stephen has called to give up dates and got my credit up quick and effectively, every time I call always calls back in a timely manner. Great guy with amazing customer service!
8 April 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for sharing your experience and highlighting Stephen's outstanding work in helping you achieve significant credit score improvements through our program. We're grateful for customers like you who see real results and appreciate our commitment to providing prompt, effective service. Stephen's dedication to helping clients boost their credit and maintaining excellent communication is at the core of our mission.
J.J.
J.J., Jose, was an amazing individual who truly cares for my personal needs as I will be referring him to anyone I know. 100% recomendado
8 April 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for the great review. We're glad J.J. Jose was able to meet your needs and provide the level of service you were looking for. We appreciate your recommendation and support.
JJ was really helpful in explaining the…
JJ was really helpful in explaining the process to me! Him and his team are amazing at what they do!
4 April 2025
Unprompted review
Reply from MSI Credit Solutions
We'll be sure to pass your compliments on to JJ and the team! They'll be thrilled to hear how much you appreciated their help. Thanks again for your feedback.
James has done Amazing and making sure…
James has done Amazing and making sure I was taken care of and I got all the information I needed and this is the second time with him and he’s been on point every since time and I appreciate you so much ! You are truly Amazing
3 April 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for your kind words about James and our service. We're delighted to hear he provided you with such a positive experience on two separate occasions. We value your feedback and will share it with the team. We appreciate your business!
Andrew was very helpful and deserves a…
Andrew was very helpful and deserves a raise, he’s very well educated on what he does.. I’m so happy to see what my future credit will look like …..
3 April 2025
Unprompted review
Reply from MSI Credit Solutions
🌟 We're so glad Andrew could help you on your credit journey. He truly is amazing at what he does, and we're lucky to have him on our team! We're excited to be part of your path to better credit and can't wait to see your progress. Thanks for trusting us! 😊
Jaron is literally the best
Jaron is literally the best! He has changed my life immensely and I could not be more satisfied.
7 April 2024
Unprompted review
Reply from MSI Credit Solutions
Thank you for this wonderful review! 🌟 It's fantastic to hear how Jaron has helped transform your situation. We'll make sure to share your feedback with him. We're grateful to have amazing clients like you!
MSI Credit is Legit
MSI Credit Solutions is legit. I personally know a few people who have gotten their credit scores up 50 to 100 points (or more) by using their credit repair service.
2 April 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for sharing your personal experience and testimonial! It means a lot when clients can vouch for our services through real results they've witnessed firsthand. We're proud that MSI Credit Solutions has helped people in your network achieve such significant improvements in their credit scores—jumps of 50 to 100+ points demonstrate the real impact of our credit repair services.
Excellent customer service
Excellent customer service. I’ve seen big improvement to my credit score in the first few months.
2 April 2025
Unprompted review
Reply from MSI Credit Solutions
We truly appreciate your kind words about our customer service! It's fantastic to see that you're already experiencing significant improvements in your credit score. This is exactly the kind of result we aim for, and we'll continue working hard to support your financial progress.
Frank has been going above and beyond…
Frank has been going above and beyond with me and have been very helpful and defineliy would recommend working with him
1 April 2025
Unprompted review
Reply from MSI Credit Solutions
We truly appreciate you taking the time to share your positive experience. Frank is dedicated to ensuring our customers receive the best possible support, and it's wonderful to hear that he was helpful throughout your interaction. Thank you for your recommendation—we value feedback from customers like you.
I had 4 items removed within the 1st…
I had 4 items removed within the 1st week of starting the program. Thank you for helping me become Homeowner Ready!
Mr. Jefferson was there to assist me every step. Thank you MSI!
1 April 2025
Unprompted review
Reply from MSI Credit Solutions
Success stories like yours are exactly why we do what we do. We're committed to helping our clients become Homeowner Ready, and we're glad we could be part of your journey. Thank you for choosing MSI, and please don't hesitate to reach out if you need any further assistance!
Tyler was the absolute best
Tyler was the absolute best! He was very throurough and made the whole process a breeze! He walked me through every step and was always a phone call away to answer any questions! He is very deserving of 5 stars and I highly recommend him for credit rehab. He not only got the job done, but got it done in half the time I expected!
1 April 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for this incredible feedback about Tyler! We're so glad to hear about his thorough approach, quick responsiveness, and ability to exceed your expectations with faster-than-anticipated results. Your recommendation means the world to us, and we're proud to have team members like Tyler who truly embody our commitment to exceptional service and results. 🌟
Ben is such a great representative for…
Ben is such a great representative for this company by far !
1 April 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for the amazing feedback about Ben! We're fortunate to have team members like him who consistently go above and beyond to represent our company values and deliver exceptional service. 🌟
Went in detail on what will be fixed…
Went in detail on what will be fixed and the steps to maintain good credit. Everything was great ! Would highly recommend to friends and family.
28 March 2025
Unprompted review
Reply from MSI Credit Solutions
We take pride in providing detailed explanations and actionable steps to help our clients understand both the repair process and long-term credit maintenance. Your willingness to recommend us to friends and family means everything to us! 🌟
SAVE YOUR MONEY!
I recently switched to another credit repair company called Dispute Beast and within just a month, they were already able to remove three items! and boost my score into the mid 650s!
I was with MSI for 6 month and only one little negative item was removed. it maybe helped my score 5 points and lost thousands of dollars.....
22 January 2025
Unprompted review
Reply from MSI Credit Solutions
Thank you for sharing your experience. While we respect your decision to work with another company, we want to address a few important points about the credit repair process.
As a legitimate credit repair organization, we follow strict legal guidelines and cannot guarantee the removal of negative items or specific score improvements - in fact, no credit repair company should make such guarantees as it goes against federal regulations.
The credit repair journey varies for each individual, as we are actively challenging credit bureaus through legal dispute processes. Some items may be removed quickly, while others require more time and documentation. Our approach focuses on sustainable, lasting results rather than quick fixes that might not hold up over time.
We understand your frustration with the pace of improvements, but we remain committed to providing ethical, transparent credit repair services that comply with all legal requirements. If you have specific concerns about your experience with us, we welcome direct communication to address them.
We wish you success in your credit improvement journey.
Best regards,
MSI Team
I had a terrible experience with MSI…
I had a terrible experience with MSI Credit Solutions. They took my money and promised to fix my credit, but after FOUR months of waiting, absolutely NOTHING changed! They make you pay upfront, then completely stop caring about your case. Every time I reached out, they gave me excuses and false promises. They are dishonest, unprofessional, and only after your money. Do NOT waste your time or hard-earned cash on this scam! I regret ever trusting them. Stay far away!
13 November 2024
Unprompted review
Reply from MSI Credit Solutions
Dear Ms. Rabbo,
Thank you for submitting your review. After reviewing our records, we noticed that you enrolled in our services in May 2023 but have been inactive for 19 months. You chose to cancel prematurely after one of your accounts was validated, an issue outside our control. While we made sure to explain other available options and emphasized that we could still work on your remaining accounts, you decided not to proceed.
It's important to clarify that we charge in arrears, meaning that payments are only processed after significant work has been done, as outlined in the service agreement you signed. Since you did not complete the full six-month program, you did not meet the conditions for our money-back guarantee, which requires full participation.
Additionally, we were surprised to learn that you initiated a chargeback with your bank, claiming unauthorized payments. This contradicts the signed service agreement and the charges processed according to it. Given that you already received a refund, it's unclear why you're now leaving a negative review nearly two years later.
We stand by our services, but the lack of results is a result of your failure to meet the obligations of the program. Had you completed the program as agreed, the outcome could have been different.
If you have any further questions or concerns, please don’t hesitate to call us at 214.888.4990. We're here to assist you.
MSI Credit has been amazing since day…
MSI Credit has been amazing since day one! I am glade I reached out and asked the help I needed from professionals! Jackie has been very responsive, supportive, helpful & Very knowledgeable. She was able to answer my questions and concerns and guided me through this whole process!! Definitely recommend!
15 September 2024
Unprompted review
Reply from MSI Credit Solutions
We're so thrilled to hear about your positive experience with MSI Credit and especially with Jackie! Thank you for sharing your kind words. We're delighted that Jackie's responsiveness, support, knowledge, and guidance were so helpful to you throughout the process. We strive to provide excellent service, and your review validates our efforts. We appreciate your recommendation and look forward to continuing to assist you!
This review is for Andrew
This review is for Andrew. He walked me through the process and helped me understand better how to manage my credit. He is an ALL-STAR!! I appreciate his honesty and transparency about the company and expectations through this process.
17 February 2025
Unprompted review
Reply from MSI Credit Solutions
We are pleased to hear about your positive experience with Andrew at MSI Credit Solutions! Thank you for recognizing his efforts to guide you through the credit management process with honesty and transparency. We're delighted that you found his assistance helpful and that he lived up to your expectations as an all-star member of our team. If you have any more questions or need further guidance as you continue to manage your credit, please don't hesitate to reach out. We're here to support you every step of the way!
Best Regards,
MSI Credit Solutions Team
Literally wasted 2k for my credit not…
Literally wasted 2k for my credit not to increase. Currently working on letters myself. I advise anybody to try first before paying someone else, because you might have to do it any.
1 November 2024
Unprompted review
Reply from MSI Credit Solutions
Dear Ms. Booker,
Thank you for bringing your concerns to our attention. We acknowledge your frustration and have noted that this is the second negative review you have submitted despite our ongoing efforts to assist you.
As you are aware, we have provided substantial support, including offering three complimentary months and making recommendations to maintain active credit monitoring while you were enrolled in our program. We believe these actions were in good faith to address your specific needs.
However, we regret to inform you that we were unable to provide you with an update on your credit file due to the cancellation of credit monitoring in November. As we had strongly advised you to keep credit monitoring active, we were unable to access the necessary information.
However, should you wish to revisit your case or have any questions, we remain available to discuss your situation further. Please contact us directly at 214-888-4990. Thank you for your understanding, and we wish you the best moving forward.
Reply from MSI Credit Solutions
Thank you for sharing your experience with MSI Credit Solutions. We look forward to continuing to assist you on your financial journey!
Wasted time n money
I have spent alot of money and it's been 6 months and had only one trade line changed
16 December 2024
Reply from MSI Credit Solutions
Dear Mr. Mendenhall,
Thank you for sharing your feedback. We're sorry to hear about your concerns with the progress you've experienced. We understand that credit repair is a significant investment, both financially and emotionally, and we sincerely apologize that our services haven't met your expectations so far.
Based on the recent updates, we see a gradual improvement in your credit scores over the past several months. It’s important to keep in mind that credit repair can take time, as changes in your credit report depend on several factors beyond just trade line removals—such as updates to accounts, payment histories, and credit utilization. Additionally, we work with credit bureaus and creditors to address any negative marks, which can take several rounds of disputes and follow-ups to see full results.
Please feel free to reach out to our client services team directly at 214-888-4990 so we can address your concerns and continue working towards your goals. Your satisfaction is important to us, and we want to ensure you get the best possible results from the program.
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