The Madison Square Garden Company Reviews 4

Management terrible and aggressive security.

This is a good place to work if you keep your mouth shut agree to everything never complain about anything and not to expect any kind of climb up the ladder. The company's mission statement claims that they are very supportive of the employees but that's not the case. In the food and beverage department it's all favoritism. I work there for 5 years and suddenly the terminated without notice because I filed a complaint.

Very poor customer relations. Very poor response (or rather lack of it) from MSG Guest Relations to my requests for confirmation that two Knicks tickets I had put up for resale (due to not being able to attend a game due to Covid) had not be resold - so I could make an insurance claim. I have emailed 7 times during the past 4 weeks, and each time get an automated response include the sentences: "Please be assured that we respond to all inquiries in a timely manner. We value and greatly appreciate your feedback." Furthermore there appears to be no other way of contacting them. Certainly not living up to that assurance! I finally had an email back from them after submitting a poor Trip Adviser review saying they had tried to contact me but not been able to - and giving me a number to call on. Only problem - no-one answers it!!