signed up on this terrible site over a year ago, cancelled my account and asked them to sending me emails. i get on average 10 to 20 emails every day, i have made contact with them again and asked t... See more
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Do not use this site Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useles... See more
Company replied
CompIete rip off. Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous. They changed the amount you must wager to withdraw any bon... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Company details
Written by the company
Mr Spin first opened his online casino doors for players to enjoy in 2016. As the sophisticated fellow he is, Mr Spin offers players the ideal place to relax and enjoy some great games and casino bonuses in a fun and safe environment. Mr Spin is a mobile-only casino, based in the UK, that specialises in developing a range of fun, exciting, and exclusive slots games. As the home of the no deposit bonus, every new Mr Spin player receives a completely free bonus, without having to deposit a penny! What's more, Mr Spin develops all of their games in-house, meaning players won't find their fun-themed titles anywhere else, they won't find their massive progressive Jackpots anywhere else, and they won't find their multiplier mini-games anywhere else! Mr Spin offers unrivalled deposit boosts, free bonuses, and regular prize draws.
Contact info
Halesowen, United Kingdom
- 01384888102
- support@mrspin.co.uk
- mrspin.co.uk
You should know
1.4
Bad
785 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Been waiting 7 days for my withdrawal…
Been waiting 7 days for my withdrawal £280 yet no response hasn’t gone in to my bank and hasn’t gone back on the game now they won’t reply to me on live chat absolutely disgusting. I will be seeking legal advice
19 February 2023
Unprompted review
Reply from MrSpin
Hi Aaron,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Let a kid spend £300 on my phone bill…
Let a kid spend £300 on my phone bill then asked for ID verification 😂😂 £20 left in the account tried to withdraw same as everyone else want my bank accounts probly mortgage passport credit card details anything else they can probly scam you for they will
9 February 2023
Unprompted review
Reply from MrSpin
Hi Margaret,
We are sorry to hear of the issues you have encountered with us. There is software available to install to your device to prevent access to online casinos, such as BetBlocker and NetNanny should this be required. We would also advise you to request a password reset to ensure the device is secure.
Due to Data Protection, we are unable to discuss account specific information on this platform.
We recommend that you contact us via Live Chat on the website if you would like to discuss your account.
Thank you,
Mr Spin
Don’t bother trying to make a withdrawal! As most of the other reviews below have…
As most of the other reviews below have stated, getting your winnings from this company is near impossible! They want ridiculous amounts of documentation which I have sent but it gets rejected and asked for more documents. It’s only £30 but how many people do they owe small amounts to and are not paying out. All you get from them is that it is all part of the verification process, repeated responses every time like they just copy and paste the same crap to everyone they refuse to pay out. They need reporting and I will be doing so. Awful company to deal with.
16 February 2023
Unprompted review
Reply from MrSpin
Hi Shazza.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal. This is to ensure we comply with all regulations when processing withdrawals, to better safeguard our players.
Please contact our Live Chat via the website to check we are not waiting on any information from you.
Thank you,
Mr Spin
I'm fed up going on mr spin couple…
I'm fed up going on mr spin couple times next minute I've used my money cannot go on it till next month I do not go over my limit never have just can't believe it
7 February 2023
Unprompted review
Reply from MrSpin
Hi Ruth,
We are sorry to hear you have had some issues while playing with us.
To ensure we comply with all regulations, we do have deposit limits in place to better safeguard our players.
To discuss this further, please contact us via Live Chat on our website.
We look forward to doing our best to put things right for you!
Thank you,
Mr Spin
Ripping me off my big win
Been using Mr Spin for a long time and no problems until now
I have a withdrawal waiting and I have sent all necessary documents as proof and a few times
They now have not responded on live chat and blocked me from sending documents
I am on a deposit limit and have been for sometime so I can’t go over what I can afford
I want my winnings I won fair and square
They don’t like to payout large amounts
I have reported them for this unlawful act to IBAS and I will take them to court if I have to
They have blocked me from Live Chat and sending documents
I have followed the complaints procedure, but keep replying with the same questions each time
They owe me £7500
Mr Spin has the nerve to send me the following text message
The MEGA JACKPOT is RISING!
Wins are going CRAZY on Mr Spin and our players are going spinning MAD!
Log in & join the fun again today for your chance at the BIG JACKPOT
T&C's Apply. Stop Msg? Text MSSTOP to 89910
I wouldn’t receive it if I was to win it
Still waiting for my £7500 never mind that
3 February 2023
Unprompted review
Reply from MrSpin
Hi Leonard.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Do not use this site
Do not use this site
Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useless honestly save your money and play on lottomart so much better
Update-now escalating the complaint through resolver - they give zero reasons to why they don't send money they must be broke and unable to pay people out
3 February 2023
Unprompted review
Reply from MrSpin
Dear Fran,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Don't pay real money to play on your phone you fools
I joined and used the free spins they gave me. Of course won about £5 used that too, had about 10 minutes of fun, won nothing (this is gambling after all) NOT about to deposit ACTUAL money or give you plonkers my bank details haha. Why would I pay to see your little colours move around on my phone 🤷🏽♂️ do people really send you money? I can download and play a virtual ( of course rigged) casino for free if I want to. You are all FOOLS if you pay real money to play a "digital" gambling platform! Deleting your app now 🙄😆
3 January 2023
Unprompted review
Reply from MrSpin
Hi there.
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
We hope your luck improves soon!
Mr Spin
If I could give no stars I really
If I could give no stars I really
Would. The withdrawal system is an absolutely, having to send all these documents for an amount as little as 15 pound for them to say they need documents on a phone bill. It’s too much hassle than it’s work. I expect my winnings in my account by the end of the day because I deposited to your gaming site I DEMAND MY WINNINGS!
23 December 2022
Unprompted review
Reply from MrSpin
Hi Tanya,
We care about your enjoyment and are disappointed to hear you haven't had a great time.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
For further assistance please contact us on Live Chat via the app or on our website.
We look forward to putting things right for you soon!
Kind regards,
Mr Spin
Excellent
Excellent. Having spent weeks and weeks sending documents and trying to get information of loads of online casinos. I was sceptical. But won off first deposit completed easy wager requirement. £500 Within 24hrs.
5 December 2022
Unprompted review
Reply from MrSpin
Hi Sam.
Thanks for your review and a huge congratulations on your win!
It's great to hear that you’re happy and we certainly appreciate your kind words!
Stay lucky!
Mr Spin
Hi read your reply don't c y after a…
Hi read your reply don't c y after a month everything changes, so I will not be able to send in what u are asking till end of dec, I think this is ur delay tactics to stop me withdrawing, but i will carry on because I will not let u keep my 80.00
20 November 2022
Unprompted review
Reply from MrSpin
Hi Susan,
We do appreciate that waiting for a withdrawal can be frustrating. A delay in payment can be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account, address or any deposit methods you may have used, before we can process the withdrawal.
If you do require any further assistance, and to check if we are waiting on any information from you, please do not hesitate to contact us via Live Chat on our website.
All the best,
Mr Spin
Absolutely awful.Do not install this…
Absolutely awful.Do not install this app and do not play on this …………casino.
Same pattern , you just put the money in and then they take all no matter what are you trying to play.Shocking over an period of 3 month never win.No matter what are you playing or what bet looks the same every time you are playing =zero winning..Shocking, on 2 pounds bet different game 12 free game zero winning.Absolutely shocking, more chance to win the lottery comparing with this “amazing” place.Waste of time and money for nothing..
9 November 2022
Unprompted review
Reply from MrSpin
Hi Ed.
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
We hope your luck improves soon!
Mr Spin
MR SPIN FORCED TO PAY OUT!!
UPDATE
JUST RECEIVED MY MONEY FROM MR SPIN 1 DAY BEFORE THE COURT DEADLINE!!
NIKKI
IVE READ YOUR COMMENTS BELOW.
THEY WILL MAKE YOU WAIT RIGHT UP TILL THE LAST DAY BEFORE COURT ACTION THEN THEY WILL PAY YOU!!
17 October 2022
Unprompted review
Reply from MrSpin
Hi Lawrence,
Thank you for your review.
We are pleased to hear that you have received your withdrawal request. Although we are sorry to hear of the difficulties you have encountered and time taken to receive funds, however we try to provide the best possible resolution for all complaints and take all complaints of dissatisfaction seriously.
Kind regards,
Mr Spin
Dear Mrspin
Dear Mrspin, LETTER BEFORE COURT ACTION SENT 17/10/1985. A official signed solicitor copy has been emailed and sent to your head office via Royal Mail signed for delivery. Also I have attached the final response from your complaints team Casefile stating you will pay me my funds. Please take very seriously and read the letters. I can confirm I have followed all the correct steps before court action. Regards Nikkiharribo95
1 October 2022
Unprompted review
Reply from MrSpin
Hi Nikki,
Thank you for your review.
As you have advised you have been corresponding with our complaints department, we would like to ensure you that they would try and resolve your issue and that every complaint is fully investigated. We try to provide the best possible resolution for all complaints and take all complaints of dissatisfaction seriously.
Kind regards,
Mr Spin
MR SPIN MR SCAM
Do not ever use this site. I have been trying to get a £13 yes thirteen pound withdrawal out of them for over a week. First they wanted photo ID and not they want my phone bill that I deposited on, even though they’ve had my phone bill before! I asked why they needed the phone bill again, they said because the last time you sent the Phone bill was in January and they have a responsibility to the phone provider to make sure my bills are up to date etc. I asked well why not ask for my ID before I deposit to which the response was, “as we are unaware of your deposit method We cannot ask for ID regarding that until it is used” so I said so if your that concerned with the welfare of the phone providers and if the phone bill has indeed been used fraudulently will you be refunding all deposits made by the phone to the phone company? To that they had no response and ended the chat! This all for £13 Avoid this site at all costs!
6 October 2022
Unprompted review
Reply from MrSpin
Hello Vicky Sykes,
Thank you for contacting us, we appreciate you are waiting on a withdrawal request.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is done to better safeguard our players.
Please contact our Live Chat via the website to check we are not waiting on any information from you.
Thank you,
Mr Spin
Stay away!!!
Edit*** Yes Mr Spin i understand tgat. Someone else's details are in my account!!! My phone number my password someone elses details from england i am from Scotland!!!.
So, last week deposited £10 from my PayPal, straight away wanted ID despite taking my cash first. So sent them everything, then they said this was a 3rd party's ID. So I check and its someone else's name and address in my account details. I have had the same phone number for nearly 3/4 years, and you need a phone number to log in, my password is my partners name. So it's not the wrong account. Live chat hung up twice. No response from Mr spin. I want my deposit back before I report to gambling commission
4 October 2022
Unprompted review
Reply from MrSpin
Hi William.
We are sorry to hear you have encountered some issues whilst playing with us.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
For further assistance please contact us on Live Chat via the App, or on our website. You can also contact us on 01384 884466 between the hours of 8AM to 8PM Monday to Friday, or 9AM to 6PM on a weekend, or you can text 'HELP' to 89910 for a free callback.
Thanks for understanding,
Mr Spin
Absolutely disgusting site do not use…
Absolutely disgusting site do not use it!! If you want to with draw money you have to show every form of Identity going!! Do not waste your hard earned cash on this place!!
I've shown everything possible and still not a penny back, use a competitor like ladbrokes or William hill you do t have these issues!!
19 September 2022
Unprompted review
Reply from MrSpin
Hi Lisa,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Let’s you spend money but a thousand checks to win some back with no success
Me spin Letsyou spend money without so many checks but when you win they want a thousand checks pictures of I’d,bank card bank statements and still it isn’t enough to withdraw my money. About 3 months ago I’ve won 800£ and still haven’t been able to withdraw. Making a official complaint. Who not do the checks before you let people spend money instead of after they won?Seems like a scam to me too.
14 September 2022
Unprompted review
Reply from MrSpin
Hi Lara.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
We appreciate you are waiting on a withdrawal request. To ensure we comply with all regulations we employ detailed checks when processing withdrawals. This is done to better safeguard our players.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
I haven't used this company but they took payment
I haven't used this company. Somehow someone registered my phone number and was able to make two £20 payments without any authorisation from myself.
They won't talk to me about it because I don't know the account details (because I didn't set it up) despite taking payment from me. Seems like a scam and very dodgy.
21 July 2022
Unprompted review
Reply from MrSpin
Hi Tash.
We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Avoid do not deposit
Avoid, this is a bogus site. I have set up an account on Tuesday deposit £30 and made a withdrawal of £20 yet to be processed, they have asked for all types of ID verification which I have supplied and yet to process my withdrawal. DO NOT DEPOSIT ITS A SCAM
2 September 2022
Unprompted review
Reply from MrSpin
Hi there.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
For further assistance please contact us on Live Chat via the App, or on our website.
Thanks for understanding,
Mr Spin
BE WARNED!!!!!!!
PLEASE STAY AWAY FROM THIS CASINO I REPEAT! IT EASY FOR THEM TO COLLECT MONEY FROM YOU BUT WHEN IT TIME FOR YOU TO COLLECT FROM THEM ,THEY COME UP WITH ALL KIND OF STUPID ID REQUIREMENTS, EVEN IF YOU GIVE THEM YOU'LL STILL DON'T GET YOUR MONEY. I'VE BEEN BEGING THEM FOR MY MONEY FROM LAST WEEK STILL NO ONE IS WILLING TO HELP. THEY ASKED FOR A THIRD PARTY ID I GAVE IT TO THEM, NOW THEY ARE ASKING FOR A PHONE BILL OF WHICH I DON'T HAVE CAUSE THE NUMBER I USE TO PAY IS PAY AS YOU GO .JUST BECAUSE OF THAT I'VE NOT BEEN PAID. STAY AWAY AS FAR AS YOU CAN
TO AVOID STRESS .
31 August 2022
Unprompted review
Reply from MrSpin
Hello Ningi Chambers.
Thank you for contacting us, we appreciate you are waiting on a withdrawal request.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
During the lifetime of some accounts, our players may be asked to provide us with ID.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
Please contact our Live Chat via the website so that we can assist you further.
Thank you,
Mr Spin
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