MrSnuffUK Reviews 

75
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The only problem I have is the one that MrSnuffUK has. That is customs and bureaucracy. This, with the need to resolve reregistration. This is no fault of MrSnuffUK, just HMG requirements. That... See more

Rated 5 out of 5 stars

Absolute pleasure to do business with! Reasonable delivery times to mainland UK and a filty, brobdignagian selection of high quality snuffs to choose from in a range of sizes! Can't wait to get paid... See more

Rated 5 out of 5 stars

Theres not many snuff shops left in the UK so mr snuff is one of the remaining few where you will find a huge choice of snuff from all over the world. I've ordered quite a few times and I've always re... See more

Company replied

Rated 5 out of 5 stars

I'll be the first to admit that things weren't great - but that seems to be very much a thing of the past now. Under the ownership of Jonny and Kay, this is the service you'd hope it to be. On top o... See more

Company replied

Company details

Written by the company

Your Trusted Source for Quality Snuffs MrSnuff.co.uk is a passionate purveyor of premium snuffs, catering to experienced and curious enthusiasts alike. We offer a diverse selection of traditional and contemporary snuffs, sourced from around the globe. Here's what sets us apart: 1. Exceptional Quality: We prioritize providing the finest snuffs, ensuring a satisfying and enjoyable experience. 2. Wide Variety: Explore our extensive catalog, featuring classic favorites, exciting new blends, and unique regional specialties. 3. Commitment to Expertise: Our knowledgeable team is dedicated to helping you discover the perfect snuff to suit your preferences. 4. Unwavering Customer Service (new!): We believe in providing exceptional service and building lasting relationships with our customers. Whether you're a seasoned connoisseur or a curious newcomer, MrSnuff.co.uk welcomes you to the world of snuff. Explore our collection, ignite your senses, and join our growing community.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(75)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job

Everything is perfect from the items in store to the perfect delivery!
And Jonny is simply great! Customers are in first place here!
A deserved five stars review!!

9 October 2024
Unprompted review
MrSnuffUK logo

Reply from MrSnuffUK

That's fantastic! Customers are always first.
We're thrilled that you had such a positive experience with us, from the products to the delivery and even the customer service. It's always our goal to provide exceptional service, and we're glad to hear that Jonny went above and beyond. Thank you for your kind words and your five-star review. We hope to see you again soon!

Rated 5 out of 5 stars

Good quality

Good quality goods, well packaged and promptly dispatched.

25 September 2024
MrSnuffUK logo

Reply from MrSnuffUK

We're glad that you were satisfied with the quality of our products, the careful packaging, and the timely shipping. It's our goal to provide an excellent shopping experience from start to finish. Thank you for your positive feedback!

Rated 5 out of 5 stars

Snuff

Top notch !!

26 August 2024
MrSnuffUK logo

Reply from MrSnuffUK

No, you're top notch! Thanks for your custom and kind words, it genuinely motivates our website and warehouse people. 👍

Rated 1 out of 5 stars

I have not received my order no…

I have not received my order no communication with seller at all..no refund ..

31 July 2024
MrSnuffUK logo

Reply from MrSnuffUK

We are truly sorry to hear about your experience with your order. We understand how frustrating it can be when orders are delayed or communication is lacking.
To resolve this issue promptly, please send an email to support@mrsnuff.co.uk with your order number. We will investigate the situation immediately and provide you with an update on the status of your order.

Rated 5 out of 5 stars

First time using very pleased

First time using and very pleased with the service and product, will be using again.

30 July 2024
MrSnuffUK logo

Reply from MrSnuffUK

We're thrilled to hear that you had a positive experience with your first order! Your satisfaction is our top priority, and we're so glad that our service and product met your expectations.

Rated 5 out of 5 stars

Great service

Great service from Mr Snuff, easy website to navigate, found what I wanted, pity about service from DHL, glad to hear you are giving Royal Mail a try, I’m sure it will be better than the service from DHL

9 August 2024
MrSnuffUK logo

Reply from MrSnuffUK

We appreciate your positive feedback regarding your experience with our service. We're glad you found our website easy to navigate and that you were able to find what you were looking for. We hope you come back soon!

Rated 5 out of 5 stars

Always on time with deliveries

Always on time with deliveries, items packed very carefully, they care about their products and often even throw in freebies. I love MrSnuffUK!

5 August 2024
MrSnuffUK logo

Reply from MrSnuffUK

We're delighted to hear that you're satisfied with our timely deliveries and careful packaging. Your positive feedback is a testament to our commitment, it's much appreciated.
We're also pleased to know that you liked the freebies we often include. It's always rewarding to see that our customers enjoy the extra touches we add to their orders.

Thank you for choosing MrSnuffUK. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Good service only and quality product…

Good service only and quality product only the courier take long to deliver

5 August 2024
MrSnuffUK logo

Reply from MrSnuffUK

We're glad to hear that you were satisfied with our service and product quality. We're sorry for any inconvenience caused by the courier's delivery time.
We continue to work on improving our shipping processes to ensure faster deliveries in the future. Thanks for your feedback.

Rated 5 out of 5 stars

Good experience

Good experience, fast delivery. Even got a gift! Thank you

5 August 2024
MrSnuffUK logo

Reply from MrSnuffUK

We're thrilled to hear that you had a great experience and received your order quickly. You enjoyed the gift too.. that made our day. Thank you for letting us know.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great delivery, efficient, nicely packaged

29 July 2024
MrSnuffUK logo

Reply from MrSnuffUK

We appreciate your positive feedback. It's great to know that you were happy with your order from start to finish.

Rated 5 out of 5 stars

satisfied

swift delivery and good product

31 July 2024
MrSnuffUK logo

Reply from MrSnuffUK

We appreciate you taking the time to share your positive experience. Swift delivery and product quality are important to us, and we're happy to hear we met your expectations.

Rated 5 out of 5 stars

Stunning turnaround - a real pleasure to deal with now!

I'll be the first to admit that things weren't great - but that seems to be very much a thing of the past now. Under the ownership of Jonny and Kay, this is the service you'd hope it to be.
On top of the prices and stock being updated, support are responsive and orders are quickly turned around
If, like me, you'd had bad experiences previously then I highly recommend you give them a chance again!

6 August 2024
Unprompted review
MrSnuffUK logo

Reply from MrSnuffUK

Wow, thank you so much for your kind words! We're absolutely thrilled to hear about your positive experience.

It means the world to us that you've taken the time to share your journey and highlight the improvements we've made. Our team really is dedicated to providing a new and exceptional service, and it's incredibly rewarding to see our efforts paying off.

We look forward to continuing to serve you and exceeding your expectations! Thanks again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look