Mrs. AliceReviews 

2,073
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their uniqueness and how well they are designed and executed. Many people appreciate the fast delivery and the exceptional care taken with packaging, describing it as beautifully wrapped and a delight to unwrap. The customer service is frequently mentioned as great, with quick and helpful responses that make customers feel valued. However, some people mentioned issues with delivery delays, particularly around holiday periods, and some felt that customer service was unresponsive or made conflicting promises regarding shipping. A few other people also felt that the product quality was not as expected, with items appearing cheap or arriving damaged.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the products as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting swift delivery and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering from a gorgeous... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more

Rated 5 out of 5 stars

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more

Rated 5 out of 5 stars

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more

Rated 5 out of 5 stars

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Gift Shop
  5. Glassware Store
  6. Home Improvement Store

About Mrs. Alice

Written by the company


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,073)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My niece loves to decorate her table…

My niece loves to decorate her table and is very into tablescaping, but gathers from the countryside, I thought I would add to her finds with a few bits for an Easter scape, She absolutely adores the eggs and the monogrammed napkins, I am now her very favorite aunty
(always was really!)

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Fit for the bin .

Absolutely rubbish , ordered a Easter lamp costing £100 plus £6 delivery and it is falling apart it’s made from styrofoam which is all exposed on the feet , ear falling apart exposing metal and threads coming out of all the clothing . Worse than something you would get from home bargains . Do not shop with them the quality is not in keeping with their prices .
All for show .

Further to their reply . This issue is it should have never been sent out like this in the first place , people shouldn’t have to waste time returning an item that is falling apart for over £100 .
There for people need to avoid buying product that are poor quality . Why should people have to get something that is completely trashed the. Spend time sending it back and waiting for their refund , make better products.

3 March 2026
Unprompted review
Mrs. Alice logo

Reply from Mrs. Alice

Hello Sade,

We’re really sorry to read your review and that you were unhappy with your Easter lamp. This certainly isn’t the experience we want for our customers.

As discussed with you yesterday, our customer service team responded approximately one hour after you got in touch and were more than happy to help.

We offered a prepaid returns label at no cost to you, as well as arranging a courier collection to make things easier. We also offered to extend the returns period to accommodate your personal circumstances.

During that conversation, you advised that you intended to dispose of the item and leave a review. We completely respect your right to share your opinion, however we do want to clarify that we have made, and are still making, every effort to resolve this for you.

Our offer remains open. If you would like us to arrange the prepaid return or courier collection, please contact our customer service team and we’ll be happy to assist further.

Kind regards,
Mrs. Alice Customer Care

Rated 4 out of 5 stars

Lovely items but shipping is rather…

Lovely items but shipping is rather slow and costly, without much communication until you inquire. Recently the fabric on lamp shades feels like inexpensive polyester with a 'sheen' vs. a high quality fabric (cotton, etc.). Items sell out quickly and take a while to restock but a lovely company with some very nice choices for the home!

27 February 2026
Rated 1 out of 5 stars

Only half the order arrived

Only half the order arrived - still waiting for issue to be resolved. I
Have never had a problem with
Mrs Alice. The products are gorgeous but
Resolving issues needs some work!
Still waiting!

27 February 2026
Mrs. Alice logo

Reply from Mrs. Alice

Hello Susie,

Thank you so much for your order, and for your feedback.

I can see that you alerted us to the missing item in your order at 08:15 this morning, and at 11:33 this morning we confirmed that we would be sending it straight out to you.

If you have any other concerns regarding this order please do feel free to get back in touch via your support ticket.

Kind regards,
Mrs. Alice Customer Care

Rated 5 out of 5 stars

Beautiful

The Easter trees were delivered almost before I ordered them and are absolutely beautiful. I am delighted with them

27 February 2026
Rated 5 out of 5 stars

Excellent product and just what I…

Excellent product and just what I wanted for my new entrance hall - a stunning piece beautifully packaged and presented! Felt like a child at Christmas opening it - great attention to company image - thank you x

24 February 2026
Unprompted review
Rated 5 out of 5 stars

First purchase on quite an expensive…

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully wrapped. Will definitely buy from Mrs Alice again, highly recommend 😍

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service and wonderful products

I bought several items from Mrs Alice which were on preorder and they arrived beautifully packaged around the expected delivery time. The items are lovely and unique and I am so happy with them. There was an issue with one of them which was resolved very promptly and satisfactorily with no inconvenience to myself. Communication and responsiveness has been very impressive throughout and I would definitely buy from Mrs Alice again.
Ann Dunning

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality & customer service

I am now initially suspicious about both clothing and 'interiors' firms whose names I have never heard of - but which SOUND so "uber-British" - appearing on my social media feeds. Often, when you dig, they turn out to be based in China with nightmare returns policies that you might just as well not bother with, even when your glossily-presented item turns out to be a load of rubbish.

So although I liked the look of many of the Mrs Alice products, I dug around to ascertain that they are very much based in UK - and that "Mrs Alice" is even a real person. So took a deep breath and ordered one product.

It arrived very swiftly, and beautifully packaged. Unfortunately there was a fault on it (which can happen with anyone, even Harrods!), so I requested a replacement and this arrived JUST as swiftly & is absolutely lovely. So excellent Customer Service, 10/10.

The item was not cheap, but it shows, and is money very well spent. I look forward to the pleasure of selecting further lovely pieces from this company over time.

9 February 2026

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