Mrs. AliceReviews 

2,075
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their uniqueness and how well they are designed and executed. Many people appreciate the fast delivery and the exceptional care taken with packaging, describing it as beautifully wrapped and a delight to unwrap. The customer service is frequently mentioned as great, with quick and helpful responses that make customers feel valued. However, some people mentioned issues with delivery delays, particularly around holiday periods, and some felt that customer service was unresponsive or made conflicting promises regarding shipping. A few other people also felt that the product quality was not as expected, with items appearing cheap or arriving damaged.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the products as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting swift delivery and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering from a gorgeous... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more

Rated 5 out of 5 stars

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more

Rated 5 out of 5 stars

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more

Rated 5 out of 5 stars

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Gift Shop
  5. Glassware Store
  6. Home Improvement Store

About Mrs. Alice

Written by the company


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,075)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Photo Color isn’t the Same as Actual Product …

The actual color is more of a blueish aqua, not a true light blue color. Doesn’t coordinate well with the art that I intended to flank with the sconces. Not sure if I’ll keep the sconces.

29 April 2026
Mrs. Alice logo

Reply from Mrs. Alice

Hello Jacqueline,

Thank you for your feedback. We’re sorry to hear the colour didn’t meet your expectations.

We haven’t received any prior contact regarding this, but we’d absolutely be happy to help. If you’d like to arrange a return, please reach out to us directly and we’ll make the process as smooth as possible.

Kind regards,
Mrs. Alice Customer Care

Rated 1 out of 5 stars

I see I was billed twice on March 8th.

I see I was billed twice on March 8th.
Both PayPal and Credit card says I must contact you first!!!!
Please make this a priority!

29 March 2026
Mrs. Alice logo

Reply from Mrs. Alice

Hello Julie,

Thank you for bringing this to our attention.

We’ve checked our records and can confirm that only one payment was received for your order.

If you’re seeing two charges, it’s possible one may be a temporary authorisation from your bank or PayPal.

Kind regards,
Mrs. Alice Customer Care

Rated 3 out of 5 stars

Candlesticks not as nice in real life – they feel cheap as made entirely of resin.

The delivery service was swift, the items were safely and very beautifully packaged, but the candlesticks themselves looked rather cheap and slightly gaudy in real life. I should have read the fine print – I thought they'd be mostly ceramic, but they were entirely made of resin which gives them a dollar-store feel. (My fault!) I kept them because my daughter especially wanted a memory of the green parakeets in London that flew over her student apartment daily.

1 May 2026
Mrs. Alice logo

Reply from Mrs. Alice

Hello,

Thank you for your thoughtful feedback, we’re really glad to hear the delivery and packaging met your expectations. We’re sorry the candlesticks themselves didn’t feel as you’d hoped.

Just to note, we do offer returns if an item isn’t quite right, and we’re always happy to help arrange that. That said, it’s lovely to hear they still hold a special meaning for your daughter.

Kind regards,
Mrs. Alice Customer Care

Rated 5 out of 5 stars

Delivery and presentatiom

The fact that my order arrived beautifully packaged showed me this company cares for what they sell and how their customers recieve it.
This was a master classb of how to represent their company.
Bravo.

28 April 2026
Rated 5 out of 5 stars

Fantastic

I’m delighted with my two beautiful rechargeable bamboo lights. Even better quality then they look on the site. Exquisitely packaged a real joy to unwrap! I will be back. Thank you.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

It broke the first night

It broke the first night I opened it. It only worked for about an hour. The button no longer works. It does not glow. I cannot get the light to turn on or off. I thought when I paid more money, it would be higher quality, but I could’ve paid for the same Chinese lamp for cheaper on Amazon. I just emailed customer service hoping to hear back soon.

10 April 2026
Unprompted review
Mrs. Alice logo

Reply from Mrs. Alice

Hello Stacy,

We’re really sorry to hear about your experience, that’s certainly not the quality we aim to provide.

We’ve checked our system and unfortunately we don’t have any record of an email from the address used on your order, so it’s possible your message hasn’t reached us. That said, we absolutely want to make this right for you. We’ll arrange for a replacement to be dispatched straight away.

We always appreciate the opportunity to resolve any issues directly, and we’re glad we can put this right for you now.

If there’s anything further you need, please don’t hesitate to get in touch.

Kind regards,
Mrs. Alice Customer Care

Rated 5 out of 5 stars

I just adore this brand

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely up there with the higher end offerings but with a far more reasonable price point. Alice and Serena - you've created a truly magnificent brand. Kudos to you! Xx

31 March 2026
Rated 1 out of 5 stars

Disappointed

Parcel arrived quickly.
Was excited to see the gift I had purchased for my granddaughters first Easter. The basket was dented in. The handle was crushed. Pieces of glue string were attached the ribbon. Just very disappointed, especially due to the price paid. Sent pictures off and heard nothing back. Am hoping for a full refund due to sub standard item received plus I have no gift for my granddaughter!

1 April 2026
Mrs. Alice logo

Reply from Mrs. Alice

Hello Julie,

Thank you for your review, and we’re very sorry to hear how disappointing this experience has been, especially given the occasion.

We can see that you’ve already been in touch with our customer service team, and a return and full refund are currently being arranged for you.

We sincerely apologise for the condition the item arrived in and for any upset caused. We hope to resolve this for you as quickly as possible.

Kind regards,
Mrs. Alice Customer Care

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