MR PORTER Reviews 6,319

Responsive, but questionable quality control. Also disappointed in the time it took to refund a defective product

Very poor after sales experience for something that could have been easily rectified.

The RL Polo Madras jacket is really cool! Fit is perfect!! But the zipper needed a slight adjustment. Extra fabric was crowding the zipper start area. Fabric was not allowing the zipper to function properly. A small amount of fabric had to be adjusted out of the way.

Poor, slow, deliveries, poor customer service

I am extremely disappointed with my recent experience at Mr. Porter. I ordered a pair of Nike Dunk sneakers from the Men's section, where the product was listed with generic sizes like 10, 11, etc., without any "Women's" or "W" label in the title or the selection grid.

The biggest issue is the blatant technical error in their official Size Guide tool. For this specific item, the guide explicitly stated that US Size 10 equals 30 cm. Relying on this data, I placed my order. However, I received a Women's US 10, which is only 27 cm—a massive 3 cm discrepancy from their own advertised measurements.

Instead of acknowledging this factual error on their website, the customer service (I spoke with multiple agents: Peter, Gavin, David, and others) wasted days of my time with scripted responses. Despite the item being completely unwearable due to their listing mistake, they had the nerve to offer a measly $10 refund as a "gesture of goodwill". This amount doesn't even cover the initial shipping costs, let alone the financial loss I've incurred.

Mr. Porter prefers to hide behind "Final Sale" policies rather than fixing their technical errors or treating customers fairly. If you are an international buyer, be very careful—their technical data is unreliable, and their management will not help you when they fail. Total waste of time and money.

I placed an order online for adidas trainers that were on sale. I received email confirmation with DHL tracking no.
3 days later I receive an email stating they have received my return request???
I immediately called them and explained i never placed a return, and that I was still waiting for my order to be delivered. The Advisor then tells me my order is already on its way back to the warehouse.

What a strange transaction I've had with Mr Porter and this was my first order with them. Pretty sketchy. They better be processing my refund !

Mr. Porter is GREAT!! -
Always fun and therapeutic shopping on Mr. Porter.
-I do not fault Mr. Porter for the Designer's Tailoring,
poor fit, lack of descriptive style and sizing issues, I have come across with this order and in the past.

Love the opportunity to see new and upcoming designers throughout the fashion industry

EXCELLENT service, great selections of mens designer, fast delivery

Great range of clothing , accessories , grooming etc. Quick delivery. I ordered the wrong size, arranged a collection - it happened the same day! New size sent , refund processed quickly. Just excellent service from start to finish.

I found the best price for the trainers I was looking for. The shippment was really fast and the item was impeccable packed. Very happy with the trainers and my order.

excellent communication, fast response to questions, great products, packaged beautifully.

Excellent!!!

I've been ordering from Mr Porter regularly for years, and every single experience has been a great one. What really sets this site apart is how smooth the entire process is. My order arrived on time, packaging is careful, and I've never had to worry about a thing. Highly recommended!

Amazing. Easy check out process and fast shipping. Product arrived in perfect condition, wrapped and packaged well.

Avoid at all cost!
sunglasses case minus the sunglasses,after 4 weeks & 20 email's with 10 different customer careless representatives I was basically told that's too bad, we're done with you and your missing sunglasses, very poor customer care 😢

My order was lost by the courier, who admitted full liability in writing within 48 hours. Mr Porter first instructed me to return the items for a refund (?!), then insisted on an internal investigation before providing. I have no clothes, and still out of pocket two weeks on. Not just disappointing, but I’m quite sure in breach of my consumer rights. Very poor.

Ordered a watch, which arrived not working … no quality control and no immediate refund.

Instead deferred to a specialist department whom I’m still awaiting a response from… I expect a full refund but so far poor, very poor !

The best platform for online shopping carrying a plethora of quality brands and an impeccable customer service team second to none!!!

I loved the care this was taken with the packaging. Very beautiful and authentic. I cant wait to see the look on my honeys face when he opens his gift