MR PORTER Reviews 6,319

Mr porter has the best user interface, the widest variety of luxury products, the easiest return and exchange policy and process, and I’ve never had a single issue over the course of several years and dozens of transactions

The experience of resetting my password is just awful. Great product bad user experience . I mean look at this page for instance. I can’t even send without filling out more forms. You’ve lost me

exceed expectation

Great service as always from mr porter

Difficult return process were I did not get my vat back.

Rapid delivery,great communication via email.Easy website to navigate

I bought a pair of expensive shoes from this company which were defective on arrival. The company offered 10% refund of the original price (acknowledgement that something was wrong with the shoes). When I subsequently asked for a full refund instead, they refused to allow me to return the defective shoes. Awful experience, don’t use them.

Bought a Devialet Phantom from this site. Amazing price but it now seems like an opened box return or something like that. Hopefully it wasn’t in someone’s house for the past couple years so it’ll last me five years.

I have ordered a pair of Common Project sneakers. They arrived very quickly, under 5 days from the UK to Australia. My order was professionally packaged. The shoes are amazing and the price was reasonable.

You were able to get me my item very promptly and were here when you said you would be however on your website it said 1st time orders get 10% by creating a profile but your website wasn't allowing me to set up a profile

Mr Porter is my number go to
For my clothing store! Never had any problems and shipping is fast. Love this store

the orders in my name were fraudulent and results of my card being hacked. I tried multiple times to contact customer service to no avail.

Great selection of clothing and trainers delivered in great time

Exactly what I was looking for. Delivered same day in NYC. Great, easy shopping experience.

Awesome service
Great range of high quality products - often show people wearing the items (more so that other platforms) - Very easy to buy - postage was lightning from London to Dubai - amazing

Great experience buying from Mr Porter

had an excellent experience shopping with Mr. Porter. The selection is outstanding, featuring a wide range of high-quality clothing from both well-known designers and emerging brands. Everything feels thoughtfully curated, making it easy to find pieces that are stylish, timeless, and well-made.
The website is clean and easy to navigate, with helpful product descriptions and sizing guidance that made ordering simple and stress-free. Shipping was fast, and the packaging felt premium—every detail showed care and attention.
What really stood out to me was the overall level of service. It feels like more than just a retail store; it’s a complete shopping experience tailored to people who appreciate quality and style. I’ll definitely be returning for future purchases and would highly recommend Mr. Porter to anyone looking to elevate their wardrobe.

Terrible experience twice in a row.
Firstly no follow up / closure to serious quality failures of goods purchased (Brunello Cucinelli product with major dye leaks and shoes with inexplicable tearing)
Secondly extremely misleading delivery options. Next business day delivery in London apparently means two business days later according to the small print shown no where at the time of check-out and payment.
Mr Porter has really gone down hill, as someone who spends thousands each year with them think I would recommend buying directly from the brands as no added advantage or speed using this intermediary.

My item was misdelivered by DHL, I never received the item. Customer service replied quickly to let me know they would open an investigation with the courier and to allow 15 working days. After the 15 working days they have completely stopped responding and ignored my request for a refund.

Great product at a great price, very well packaged and efficiently delivered.