MRO Casino Reviews 

Scam site makes up lies like multiple accounts in order not to pay out any winnings. Stay far away

I recently signed up at this casino and completed full verification; I had made several deposits and withdrawals. Today, I received an email offering no-deposit free spins. I claimed the spins and won $11; the wagering requirement was 15x, and the maximum cashout was $50. I met all the wagering requirements and had around $80 left; the system adjusted the balance down to $50, and I submitted a withdrawal request. I received a confirmation email for the request. Half an hour later, I got an email stating the request had been cancelled and all winnings confiscated. The email claimed that, under the bonus terms, I was required to make a deposit after completing the wagering but before requesting a withdrawal. However, no such clause exists in either the specific bonus terms or the general casino rules. When I asked support to point out the specific rule, they replied that they couldn't answer via chat. I consider this a total scam on the part of the casino.

This casino is a complete scam, I was given a free bonus, I met there ridiculous play through requirements, went to cash out then I get a email stating I used to many promo bonuses, and withdrawal was rejected and voided my winnings, it was the sign up bonus first one, lmao STAY FAR AWAY FROM THIS CASINO, AND ALL SISTER SUTES, YOU HAVE BEEN WARNED

IT'S A SCAAM CASINO DONT GO ON HE SCAM ME OF 150$

Do not trust Mr O Casino if you expect basic customer respect. I deposited my own real money in good faith after being explicitly told by their staff that a cash deposit would restore my promotional eligibility.What followed was an absolute masterclass in terrible customer service:The Ghost Protocol: After depositing, my promo page remained blacked out. Live chat couldn't fix it. I emailed support as instructed and was completely ignored for over 4 hours.The Escalation Lie: I went back to live chat. An agent named Nicholas told me to resend the email and promised an immediate escalation. Another 2 hours passed in total silence.The Pit Boss Weapon: After going nearly 8 hours without a single response on a simple question, I wrapped up the chat logs and emailed Pit Boss Richie out of sheer frustration. I politely noted that if they couldn't be bothered to answer a paying customer, they might as well close the account.The Trap: Instead of fixing the issue or routing it to a manager, Richie used my words as a legal escape hatch. Within 15 minutes, he dropped the hammer and permanently locked my account under the guise of an "account closure request."When my mother went onto live chat the next day to ask how to file a formal complaint against the Pit Boss, the live chat agent (also using the name Richie) completely stone-walled her and instantly closed the chat window the second she mentioned filing a dispute on LCB.They took my money, made me chase them for 8 hours, and then threw me out the door because I dared to ask why I was being ignored. They run a volume-heavy, zero-respect operation. Play at your own risk.

I am absolutely furious with this so-called casino. It is beyond me how this place can continue after the scams it has played and gotten away with. If there is ever a class action suit against this business please put my name at the top. You will not get your winnings from them so don't even waste your time. And to insult me after taking my winnings which I earned fair and square? I don't even have words. I am absolutely disgusted!

This is by far the worst scam casino I have ever played at in my life!! worst customer service!!! you will win at the first two or three times you play and then you never win again, I have tried and tried to tried!! this is the worst casino !!do not play with this one or any of its sister casinos !!not detective slots, not goats spins , not eternal slots none of them!? run from these people they are a nightmare !they give you so many bonuses so many free spins, because they are a fraud do not play here this is the worst place to play!!!

Worst place ever... they take .. they lie ... they don't owner their words and I believe its rigged

For the first time I have experienced bait and switch.
This casino group, which includes eternal gaming and goat spins amongst others is not transparent and attempts to silence. any critique. All complaints on telegram are immediately removed.
This casino group is ripping people off.

Overall good site , customer service not bad

been playing at Mr.O Casino for a while. Had no complaints until my VIP transfer was approved pending $200 one time deposit after making said deposit no word for over two weeks first week contacted customer support. They told me they would look into it and to send an email which I did week two same no VIP status no explanation one last note customer service representative all seem to be vague, uninterested, annoyed, and downright rude. Spend your money elsewhere.

This casino and its “sister sites” like Eternal Slots, GOAT spins, and Detective Slots send you promotional emails claiming that you can get free spins.

If you actually claim a few of these “free bonuses” that have a ridiculously high play through amount and maximum cash out of $30 or $50 actually are used against you if you win. They will label you as a “bonus hunter” and refuse to give you any additional bonuses.

The chat support “agents”, especially Neil, are most likely not even real people. If they are real, they are the most useless human beings in existence.

I would give ZERO stars to this ridiculously scammed and tight group of casinos.

You never win with real clean deposits - only on their silly bonuses where you have to play $3,000 of bets in their tight slots to cash out $30. But that won’t last long, as you will be eventually labeled a “bonus hunter” and excluded from all of the promotions. How fair of them.

Neil (if he is even a real person) shouldn’t work in customer service because he sucks. And so do these sites.

Forgot my password spent thirty minutes online customer only to be told same stuff refresh page etc none of it worked tried again this week talked to Owen customer service he was more of the same refresh page clear cookies etc none worked again so I ask could he rest password or delete account so I could start over he tells me this is the only way to reset password. What a joke

Their quick response and almost instant payouts are why I won't mess with anybody else