Couldn’t fault the whole process from the very quick booking, to the friendly and welcoming receptionist to the MRI radiographer who was very kind and caring I would have no problem recommending t... See more
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See what reviewers are saying
Paid £300 for MRI. Travelled to their Leigh hospital only to be told at Reception that their MRI machine was broken. Asked for refund. No response. Telephoned, emailed and filled out their online... See more
Superb service!! Within 10 minutes of arriving I had been booked in and readied for an open MRI to my right knee. I received a warm welcome and professional care throughout. As I opted for the Silver... See more
Company replied
As I have used this service prior and knew it was excellent i booked an mri for a brain scanI was concerned about my memory, went on Saturday 2nd ,I got there early ,the staff were amazing, they trie... See more
Company replied
Company details
Written by the company
We offer private MRI scans in the UK from just £199 that you can book online with no referral needed. Our MRI services are safe, versatile and help detect a wide range of health issues by producing detailed images of tissues, organs and bones using magnetic fields and radio waves. We also offer fast, safe and competitively priced MRI services in London and Essex.
Contact info
1629 London Road, Leigh-on-Sea, Essex, SS9 2SQ, Southend-on-Sea, United Kingdom
- 01702782006
- marketing@mriplus.co.uk
- mriplus.co.uk
3.8
Great
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Unfortunately unclear and blurry images
We had an MRI done for my son, but two consultants told us that the images were unclear and blurry. However, my son followed a diagnosis based on the MRI report before realising that the images were not good. To ensure he was following the right treatment, we had to repeat the MRI with the NHS and another private imaging clinic, and the results were completely different. We had to spend a lot of money and time on a diagnosis based on blurry and unclear images before we discovered this. I have tried contacting MRI Plus several times by email to address the inconvenience caused by the inaccurate report, but they have not responded.
6 May 2024
Unprompted review
Reply from MRI Plus
Dear Noreia,
Thank you for taking the time to share your experience. We are very sorry to read about the distress and inconvenience this situation has caused you and your son.
Concerns regarding image quality and differences in clinical opinion are taken extremely seriously. While variations in interpretation can occasionally occur, it is clearly concerning to hear that you were advised the images were unclear and that subsequent scans produced different findings. We fully understand how worrying this must have been, particularly when treatment decisions were being made.
We are also sorry to hear that you feel your emails have not been responded to. That is not the standard of communication we aim to provide.
We would very much like the opportunity to review your son’s case in detail, including the images, report, and correspondence, to properly investigate what has happened. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with the relevant details so we can look into this matter thoroughly and respond appropriately.
Kind regards,
MRI Plus
Do not pay any extras! U won't get it!
Do not pay for any extras- YOU WILL NEVER GET IT. You will also not get call or email back or your money back (waiting since March!). I am gonna go for chargeback. Desperate people as myself go privat due falling NHS, spend their savings, than they get ripped off. Disgrace. I am not the only case- read below reviews before booking with them.
Kind Regards,
Adriana
1 February 2024
Unprompted review
Reply from MRI Plus
Dear Adriana,
We are very sorry to read your comments and to hear how frustrated and disappointed you feel.
We strongly refute any suggestion that we intentionally withhold services or refunds. However, if you have been waiting since March for a response or resolution, that is clearly not acceptable and we sincerely apologise for the distress this has caused you.
We understand that many patients choose private imaging because they are worried and seeking reassurance, and we do not take that responsibility lightly. Your concerns about communication and any outstanding extras or refunds need to be reviewed urgently.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so we can investigate your case as a priority and work towards resolving this properly.
Kind regards,
MRI Plus
Knee scanBooked myself an appointment which was…
Booked myself an appointment which was fast within 2 days! Receptionist was lovely and very efficient.lady that did the scan was also lovely, I found it a bit difficult to be in the correct position for the scan but she took the time to make sure I was comfortable and reassured me it would all be ok. Results completed next day! Great service would recommend.
Nicki.
25 July 2024
Unprompted review
Highly recommend MRI PLUS
I recently had the pleasure of using the services of MRI PLUS in Hendon for a private MRI scan, and I cannot speak highly enough of my experience. The facility was clean, had parking and refreshments for guest. The entire process was smooth and efficient, with minimal wait times. The technicians were knowledgeable and took the time to explain each step of the procedure, ensuring I was comfortable.
What stood out most was the prompt delivery of results. Within a short period, I received a comprehensive report, which was easy to understand..
Overall, MRI PLUS provided an exceptional service that exceeded my expectations. I highly recommend them to anyone in need of a private MRI scan. Their professionalism, efficiency, and dedication to patient care are truly commendable. Thank you
20 June 2024
Unprompted review
MRIplus HENDON - DON’T pay upfront!!!!
MRIplus HENDON
NEVER have I been asked to pay in full before receiving a service. In the private health care service eg Spire / Bupa a card number is requested to hold the appointment. And Spire don’t take any payment if an Appointment is cancelled.
With MRIPlus the Open MRI did not have any adjustments on the bed to allow my mother back/neck to be comfortable & to lay flat - so the scan could not be carried out. NOW MRIus are saying they won’t refund the £549 paid!!!!!
My Mother is 90 and does not have this sort of money to throw around.
What sort money-making scam is MRIPlus operating?
A non refundable deposit is surely how a legit company operates, not like MRIPlus - They took money for a Service they never provided. They won’t be hearing the end of this!!!!
23 June 2024
Unprompted review
Reply from MRI Plus
Dear Rosalind,
We are very sorry to read about your experience and the distress this situation has caused you and your mother.
We understand that being asked to pay in advance can feel unusual compared to some providers; however, our payment policy is clearly outlined at the time of booking. That said, if a scan could not be carried out due to positioning or comfort issues on the day, this should be reviewed carefully and handled fairly.
We are particularly concerned to hear that you feel a refund has been refused for a service that was not completed. This is something we would urgently like to investigate by reviewing the booking details, consent information and the circumstances on the day.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your mother’s details so we can look into this thoroughly and work towards an appropriate resolution.
Kind regards,
MRI Plus
Paid extra £100 to get results in two…
Paid extra £100 to get results in two days. Didn’t get them for nearly a week. All e mails have been ignored, as have phone calls and personal visits.
8 May 2024
Unprompted review
Reply from MRI Plus
Dear John,
Thank you for your feedback. We are very sorry to hear that you did not receive your results within the expected timeframe, particularly after paying for an expedited service.
If you paid for a two-day turnaround, you should have received clear communication if there was any delay. We sincerely apologise that this was not your experience and that your emails, calls and visits have not been handled as they should have been.
We would like to urgently review your case, including the status of your report and the additional fee paid, to ensure this is resolved properly.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this as a priority.
Kind regards,
MRI Plus
I went to the MRI centre at Hendon The…
I went to the MRI centre at Hendon The only reason I did not give five stars is it is badly sign posted and internal decor needs a bit of sprucing.The radiologist was very professional caring and conscientious. The results were recieved within 5days and I paid and fee to take CD with me
28 May 2024
Unprompted review
Reply from MRI Plus
Dear Gillian,
Thank you very much for your thoughtful feedback.
We’re delighted to hear that you found the radiologist professional, caring and conscientious, and that you received your results promptly. It’s also good to know you were able to take a CD with you on the day.
We appreciate your comments regarding the signage and internal décor at our Hendon centre. Your feedback is valuable, and we will certainly take this on board as we continue to improve our facilities and patient experience.
Thank you again for taking the time to share your experience.
Kind regards,
MRI Plus
Personally I was appalled
Hendon MRI plus
In my personal experience the service lacked professionalism and overall I was appalled. I was told the company had different owners since I last went to this facility, and that explains the drop in standard and poor communication skills.
I’ll be booking for another scan in the next few months, elsewhere, because I was less than impressed!
19 May 2024
Unprompted review
Reply from MRI Plus
Dear A Rob,
Thank you for sharing your feedback. We are very sorry to hear that your recent experience left you feeling disappointed.
We take professionalism and clear communication extremely seriously, so it is concerning to read that you felt standards had dropped. Regardless of any internal changes, our commitment to providing a consistent, high-quality service to patients should never be affected.
Your comments will be shared with the management team for review, as patient experience is something we continuously work to improve.
If you would be willing to provide further details about your visit, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can look into this properly.
Kind regards,
MRI Plus
Very unhappy
Very unhappy. Booking and having the scan at Leigh on Sea was very good. The radiographers who did the scan were kind. After service is awful. I had the 7 working day package on Thursday 23/5and as the centre is open and scanning 7 days a week I expected my report the following Thursday 30/5. I called on Friday 31/5 only to be told the radiologist work 5 days - no mention of this was made to me verbally or on the website. I pointed this out - girl said she would chase. Today 4 June 12 days after my scans I called only to be told the report wasnt available and the girl said she would TRY to get it today. I am appalled at this service - I have asked for the management to call me so I can make an official complaint and get an explanation. BE AWARE of my experience if you are thinking of booking.
Well well that says it all about this company. IT HAS TAKEN THEM 21 MONTHS TO RESPOND TO MY REVIEW. Today is 26 FEBRUARY 2026 and this is the first contact I have had from them about my review dated 23 May 2024.
23 May 2024
Unprompted review
Reply from MRI Plus
Dear Maria,
Thank you for taking the time to share your feedback. We are very sorry to hear how frustrated and disappointed you feel about the delay in receiving your report.
While we are pleased that your booking experience and scan at Leigh-on-Sea were positive, it is clear that the follow-up service has not met your expectations. If you selected a 7-working-day service, the timeframe and any limitations — including radiologist working days — should have been communicated clearly at the outset. We apologise if this was not made clear to you.
We also understand how upsetting it must be to have chased multiple times and still not have received your report within the expected timeframe. That is not the level of service we aim to provide.
We would like to urgently review your case and ensure your report is finalised and issued without any further delay, as well as arrange for management to contact you directly. Please email prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can prioritise this matter immediately.
Kind regards,
MRI Plus
I recently had an Open MRI Full Spine…
I recently had an Open MRI Full Spine scan at MRI Plus, and I must tell you about the great experience that I have there. I must appreciate them for their excellent service & commitment i.r.t. patient comfort. Unlike traditional MRI machines, the open design of their scanner significantly reduced any feelings of claustrophobia or anxiety I had. The technologists were incredibly supportive throughout the process, ensuring I should felt at ease from start to finish. I appreciate the convenience and comfort provided by this service and would highly recommend it to anyone in need of spinal imaging.
13 April 2024
Unprompted review
I would agree with other reviews on…
I would agree with other reviews on this company. Do not use them. I booked an MRI and then cancelled 10 minutes later as I had booked the wrong thing. I phoned them up immediately to cancel. They are refusing to refund me. Scam artists. Avoid like the plague.
20 March 2024
Unprompted review
Reply from MRI Plus
Dear Alan,
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your cancellation.
We would like to clarify that our cancellation and refund policy is outlined at the time of booking. However, cancelling shortly after making a booking is a specific situation that should be reviewed carefully, and we understand why you would expect this to be handled fairly.
We strongly refute any suggestion of dishonest practice, but we do want to ensure that your case has been assessed correctly in line with our policy and the timing of your cancellation.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can review this matter thoroughly and provide you with a clear response.
Kind regards,
MRI Plus
Please avoid
Please avoid - I paid £350 which clearly said that you will receive 2 scan reports in 2working days.
I received 1st report after 2days and report was like 10year old wrote it - no sizes of lesions,no sizes of suspicious areas,etc
2nd report after chasing it -came after 7days,a bit better report,but again - no sizes of suspicious areas mentioned in reports,very unprofessional.
I asked my money back or full and detailed report- instead of answer they send you attachment with images.
I still want my money back or full and detailed report + I asked for complaints procedure- didn’t receive any answer yet.
18 February 2024
Unprompted review
Reply from MRI Plus
Dear Ilze,
Thank you for taking the time to share your feedback. We are very sorry to read how dissatisfied you are with both the reporting and the communication you have received.
If you paid for two reports within a two-working-day timeframe, we understand how frustrating it must have been to experience delays and to feel that the reports lacked sufficient clinical detail. Reports should be clear, professionally presented and clinically appropriate for the referral, and your concerns regarding the absence of measurements or specific descriptions are being taken seriously.
We are also concerned to hear that you have requested either a refund or a more detailed report, as well as information about the complaints procedure, and feel that you have not received a proper response. That is not acceptable and does not reflect the level of service we aim to provide.
We would like to urgently review your case, including the reports issued and the correspondence to date, so we can address this properly. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so this can be investigated as a priority.
Kind regards,
MRI Plus
This is an unprofessional firm and a…
This is an unprofessional firm and a massive avoid at all costs - this is a charlatan company - read more reviews and save your money from this company as there will be no recourse for you once you pay these scammers. Also, do some research into this company and you'll see their own professional body deems this company's services as not currently meeting the appropriate standards.
They sent me an email confirming my refund would be sent to my account within a few days. - 2 weeks later nothing and no return calls or reply to emails.
16 February 2024
Unprompted review
Reply from MRI Plus
Dear Raymond,
We are very sorry to read your comments and the strength of feeling expressed in your review.
We categorically refute any suggestion that we are operating outside of appropriate professional standards. We are regulated and required to meet strict clinical and operational guidelines. However, we recognise that your experience — particularly regarding your refund — has clearly fallen short of expectations.
If you were advised that your refund would be processed within a few days, it should not still be outstanding two weeks later. We sincerely apologise for the delay and for the lack of communication you describe. That is not acceptable and does not reflect the service we aim to provide.
We would like to urgently investigate the status of your refund and resolve this matter without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can look into this as a priority.
Kind regards,
MRI Plus
Highly Recommended - money well spent
Booked an MRI scan online at the Collindale clinic, next day appointments were available.
Staff at the clinic were friendly and informative, the scan itself was on the lumbar spinal region. The technician patiently explained everything to me beforehand, and the test itself lasted around 15-20 minutes, no where near as loud as I was expecting based on research I'd done. Before I left the clinic I received a DVD with all images.
Two days later I was emailed the radiographer's report. I highly recommend MRI Plus, for me it was money well spent, it allowed me understand the reasons for my lower back discomfort and think about the exercises I should/shouldn't be doing.
Thank you to everyone at MRI Plus.
28 December 2023
Unprompted review
Visited Hendon Branch
Visited Hendon Branch. Rapid appointment. Nice staff. Very easy service. Highly recommend
24 October 2023
Unprompted review
Poor quality of the scan
Booking and everything around it went smooth without any issues. They even send me a report from two radiologists within 24 hours. The problem was, that quality of images was poor hence the both radiologists mentioned in theirs reports that they can not be sure with proper diagnosis of my knee. £350 and over the hour drive to London was good for nothing. At the end I had to pay another £350 to another company.
17 June 2023
Unprompted review
Reply from MRI Plus
Dear Dušan,
Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your scan.
While we are pleased that your booking process and the speed of reporting met expectations, we understand how frustrating it must have been to be advised that the image quality limited diagnostic certainty — particularly after travelling a significant distance and incurring additional expense elsewhere.
Image quality can occasionally be affected by a number of technical or patient-related factors, and when there is any limitation, our radiologists are obliged to state this clearly in the report. However, we fully appreciate the inconvenience this has caused you.
We would welcome the opportunity to review your case, including the images and reporting, to understand what occurred and whether any further clarification can be provided.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this matter further.
Kind regards,
MRI Plus
Misleading information on there website.
Had a five part scan at the leigh on sea branch, in January 2023, Paid also for the platinum package which included a cd images and a specialist radiology report, Never received them phoned them emailed them several times, still not received them, this is why i booked the scans through them because of the specialist report & CD, would not recommended them, The specialist report cost me a additional £200.00p, then the bronze package,you go there at your own risk.
12 January 2023
Unprompted review
Reply from MRI Plus
Dear Jack,
Thank you for taking the time to share your feedback. We are very sorry to read that you feel you did not receive the services included in the package you paid for.
If your platinum package included a specialist radiology report and CD of images, these should have been provided, and it is concerning to hear that despite contacting us several times, you feel this has not been resolved. That is not the level of service we aim to deliver.
We would very much like to review your booking from January 2023, including what was included in your package and what was issued, so we can establish exactly what has happened and address this properly.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so we can investigate this matter thoroughly and work towards a resolution.
Kind regards,
MRI Plus
Very disappointed with MRI plus
Very disappointed with MRI plus! I cancelled my appointment with 48hours notice. I have not received my refund and MRI plus customer service do not return my calls. If you don not want to waste your money and time spent chasing it, do not book with MRI plus.
24 February 2023
Unprompted review
Reply from MRI Plus
Dear Agni,
Thank you for your feedback. We are very sorry to hear that you have not yet received your refund and that you feel your calls have not been returned.
If you cancelled with 48 hours’ notice, your case should be reviewed in line with our cancellation policy, and any agreed refund should be processed within a reasonable timeframe. We understand how frustrating it must be to have to chase this.
We would like to urgently investigate the status of your refund and ensure this matter is resolved without further delay.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can look into this as a priority.
Kind regards,
MRI Plus
Image quality very poor
Image quality very poor, unfortunately the one I have received are not very useful.
30 November 2020
Unprompted review
Reply from MRI Plus
Thank you for your feedback. We are sorry to hear that you feel the image quality was poor and that the scans were not useful to you.
We take concerns about image quality very seriously, as diagnostic clarity is extremely important. Image quality can sometimes be affected by technical or patient-related factors, but if you feel the scans were not adequate, we would very much like the opportunity to review them.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your appointment details so we can investigate this properly and respond to you accordingly.
Kind regards,
MRI Plus
Not the best MRI images
Not the best images compared to previous MRIs.
Very pixelated.
See my google review for images comparison.
This was only a year check up for me, so not crucial to have hd images, however, if your consultant needs a clear view, my personal advice is to pay a bit more and get better images.
Cheaper than other places, hence the 2 stars.
27 October 2020
Unprompted review
Reply from MRI Plus
Thank you for your feedback. We are sorry to hear that you felt the image quality did not compare favourably with your previous MRIs.
Image appearance can vary between providers due to differences in scanner type, imaging protocols, and the clinical purpose of the scan. However, all of our scans are performed in line with regulatory standards and are reviewed by qualified radiologists to ensure they are diagnostically appropriate.
We understand that for some patients, particularly where highly detailed imaging is required, image clarity is extremely important. If you would like us to review your images or discuss your concerns in more detail, we would welcome the opportunity to do so.
Please feel free to contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your appointment details.
Kind regards,
MRI Plus
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