Moz Reviews 

242
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

MOZ is TRASH! Their services suck, they offer a free trial and then charge your card the minute the trial ends and refuse to refund, even if you don't use the service. Their customer service is non ex... See more

Rated 1 out of 5 stars

Disgraceful company. Refused an initial refund (which was fair) and then took out more money from my account for a bigger package without me signing or agreeing to it! Then refused to refund me. I had... See more

Rated 5 out of 5 stars

MozBar is a great SEO tool (browser extension), even for starters to use the free version. It enables you to check your keyword competition on Google, their websites, Domain and Page authority, spam... See more

Company replied

Rated 5 out of 5 stars

I think that this website is a great beginner tool for someone who is wanting to learn SEO for their business. There is a lot of information and learning on the tools available in Moz. They practicall... See more

Company details

  1. SEO Service

About Moz

Written by the company

Moz is the most trusted authority in online search. You will improve the position of your brand, business locations, and competitive rank in search results with our powerful SEO and local presence management platforms. Powered by world-class quality data Moz serves as the foundation upon which crucial business decisions are made. From small businesses to large enterprises, SEO consultants to agencies, Moz has a solution for every marketer and SEO. Offerings include three products plus APIs for more flexibility and control.

Moz Pro is the all-in-one SEO solution to help you rank higher, drive qualified traffic to your website, and run high-impact SEO campaigns. Sign up for a 30-day free trial today.

Moz Local helps you easily manage your local business listings and reputation on Google, Facebook and other sites to help consumers find and choose your business. Check your online presence for free.

STAT is a powerful SERP analytics tool that gives you granular visibility into your performance in the search engines by tracking thousands to millions of keywords. Take the tour on getstat.com and book a demo.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

242 reviews

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No recent history of asking for reviews

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2.4

All reviews

(242)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome all-in-one SEO Tool!

Moz is the best all-in-one SEO tool. I have been using this tool since 2017 for my blogging needs with no problems with it so far. Moz help me to find my backlink, domain authority, page authority, and spam score on my website.

21 August 2022
Unprompted review
Moz logo

Reply from Moz

Great to hear that you find Moz Pro useful with your blogging needs. Thanks for the review, Ahmad!

Rated 4 out of 5 stars

Very useful tool

Very useful tool. I don't give the fifth star because in the basic version you only have 10 queries available, but it's really well done

19 August 2022
Unprompted review
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Reply from Moz

We appreciate the review, Mario! Thanks so much!

Rated 5 out of 5 stars

When it comes to SEO related stuffs…

When it comes to SEO related stuffs like site audits, crawling reports etc., MOZ is simply the best. The various metrics given in the analysis are very meaningful and genuine. The various tools provided like that if the Moz Toolbar, are like a boon to the SEO people.

8 August 2022
Unprompted review
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Reply from Moz

Thanks for the review, Sandeep! Good to know that you find Moz Pro valuable for site analysis.

Rated 5 out of 5 stars

MOZ Customer Support is Awesome!

I've contacted MOZ for help with various issues having to do with my account, as well as questions about their products. I've always been met with a quick response, friendly demeanor, and the willingness to take extra time and steps to point me to extra documentation about my particular inquiry on their Help Hub website. MOZ Customer Support is the best I've ever come across, especially in the tech space.

8 August 2022
Unprompted review
Moz logo

Reply from Moz

Thanks so much for the wonderful review, David!

Rated 1 out of 5 stars

Pathetic customer service

Pathetic customer service. trying to make it difficult to cancel a trial and force you into a membership

20 July 2022
Unprompted review
Moz logo

Reply from Moz

Sorry you had a bad experience. You are free to cancel any time before your 30-day trial ends without any cost to you. You can do this in your subscription section in-app or by reaching out to our customer support team by email at help@moz.com. If you cancel after the your 30-day trial, we ask that you respect the terms and conditions agreed to when using our services.

Rated 5 out of 5 stars

Moz is honest and forthcomming!

I hadn't realized that I still had a subscription with moz and they took out the $179. Even though it was only a few days into the month, I contacted customer service and they immediatly refunded my money to my account and it was there the next day. I am glad because I really needed that money. The service looks like a good service, I am just not ready for it yet. thanks Moz for being honest and forthcomming!

11 June 2022
Unprompted review
Moz logo

Reply from Moz

Thank you for the review. We really appreciate it.

Rated 1 out of 5 stars

Disgusting service

Disgusting service. Auto renewal that I was unaware of declined several times. It finally went through causing me to be overdrawn. I have mental health problems and Bern unable to work and they refuse to refund me the years subscription

30 March 2022
Unprompted review
Moz logo

Reply from Moz

Sorry about your experience, Sarah. For transparency, your renewal took place on the 17th of March and you reached out to us on the 28th of March. As per our terms of use, refunds are not offered for the remaining subscription time of our products when cancelled. If you cancel before renewal, you won't be billed for the next cycle.

Rated 5 out of 5 stars

A newbie's experience

I'm a newbie in this game, and not only have I found Moz' offerings and products so useful and helpful, but their customer service has also been amazing. I don't feel like 'just a number' out there with them. They have been so respectful. Thank you Moz

27 March 2022
Unprompted review
Moz logo

Reply from Moz

Thanks for your review, Chris! And thanks for choosing us.

Rated 5 out of 5 stars

Quick, Responsive, and Effective!

I needed help recovering some keywords that I had deleted from an account when I should have just turned tracking off instead. The support team was quick, responsive, and achieved exactly what I needed.

11 March 2022
Unprompted review
Moz logo

Reply from Moz

That's great to hear! Thanks for your review, Logan!

Rated 1 out of 5 stars

I must have gotten 20 calls thus far…

I must have gotten 20 calls thus far from this "so called" company. Today, I answered. I got a guy that seemed very intelligent and someone that I might listen to. But then he decided to show me on a pie scale how badly my site was doing on all the directories. Little did he know that I know where my site stands on directory presence. I look at Bing on MOZ pie and it says, I'm not even on Bing. I ask him why it says that when I am on the top page of Bing, and he says, I'll transfer you to my manager because there is a reason our pie says you don't exist on Bing as well as others. I get a manager and I ask him this very question. He says, oh, Computers make mistakes too! I said what about all the other directories MOZ says I'm not on? I'm on the first page of a lot of these! He said, "so are you saying your fine or are you here to critique my business, because I can end this call." I said really? And I hung up! REALLY MOZ?? Please remember who called who! I'm just ecstatic that I didn't give these rip off artists my money and that I NEVER WILL!!

3 March 2022
Unprompted review
Moz logo

Reply from Moz

Hi Norman! So sorry for your experience. We're trying to understand what happened here as we don't spam call about our products. Could you kindly email more information about this call to our Help Team at help@moz.com so we can investigate what happened here? Thank you.

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