Movylo Reviews 140

Received a cold sales call on 12/03 from a very pushy representative insisting we sign up so customers could “book through Google.” They repeatedly claimed it was a free service, but it turned out to be only a free trial followed by a £70-per-month charge. I explained several times that we already have our own booking system and were not interested, but they simply wouldn’t take no for an answer. I eventually had to end the call.

The next day (13/03), we discovered our first booking had come through their system—despite never agreeing to anything. They had added their service to our Google “Book a Table” button, replacing the link to our own website without permission.

When I contacted them via webchat (no phone number available), I was told it would be removed but could take a few hours. I also asked to make a complaint about the sales behaviour, but was told they use “hundreds of teams” and couldn’t identify who called us. The final message I received was simply: “Your account has been deleted.”

This is unacceptable behaviour. We’re a small independent restaurant of 25 years and have never experienced anything like this. I would not recommend this company to anyone.

Ona was fantastic and very professional, great communication and she explained everything very clearly. Thanks Ona.

I’ve been using Movylo for a few weeks now, and unfortunately, it’s been a very disappointing experience. The system crashes constantly, making it unreliable and frustrating to use—especially when you’re trying to run a business and count on automation working smoothly.

Movylo offers different membership levels—one where you manage things yourself, and another where they manage it for you. But if you choose the self-managed option, be warned: there are no clear instructions, no user guide, no PDF tutorials—nothing to help you understand how the system actually works. It feels like they’re intentionally making it difficult so you’re forced to upgrade and pay them more to manage it for you.

When I reached out for support, the experience was unhelpful and frankly rude. Customer service didn’t seem interested in resolving issues and gave no real assistance. I was especially shocked when I asked for a refund due to the system being faulty and was told it’s non-refundable, even though I’d barely used it.

At the end of the day, it feels like they charge a premium for a service that doesn’t work properly and then blame you when it fails. Very disappointed, and I would not recommend Movylo to any small business or clinic owner.

Thank you for your reply below

However, I must express my disappointment in the tone and content of your response. Suggesting that my experience includes “false statements” is not only unprofessional but also disrespectful to a paying customer who shared genuine feedback. Blaming the customer rather than acknowledging their concerns is not an acceptable way to handle dissatisfaction.

To clarify:

1. Self-Managed Plan Expectations
Yes, I subscribed to the £49/month self-managed plan. However, there was no basic guidance, onboarding, or documentation provided to support new users. For a self-service system, the lack of even a simple user manual or introductory PDF made the platform confusing and difficult to use effectively.

2. System Instability
I experienced multiple technical issues and system crashes, which limited my ability to engage with the platform. Just because they weren’t logged on your side does not mean they didn’t occur. I reported them but did not receive meaningful resolution.

3. Support Experience
While I received some contact attempts, the level and tone of support were inconsistent and, at times, dismissive. Expecting the user to navigate a complex platform unsupported, then blaming them for expressing frustration is poor customer service.

4. Refund Accusation
I am particularly offended by the implication that I demanded a refund in exchange for not leaving a review. This is simply not true and crosses a line in terms of professionalism. I shared my experience transparently and respectfully, and I stand by everything I said.

I believe my experience reflects a real gap between what was promised and what was delivered. Feedback—especially from dissatisfied clients—should be an opportunity to listen, not to deflect blame or make personal accusations.

I am working with Movylo in sales to promote their software and platform to the local market, and in the 15 years I have been out here promoting digital marketing to local businesses, Movylo is the best platform I have discovered so far up to this point!

Movylo offers so much value such as the continual followup to be sure that you are getting results, and the knowledge that Movylo gives to its salespeople and to its client base is top notch!

I highly recommend Movylo as a partner to help grow your retail establishment.

They were very patient with me as I didn’t understand it fully and walked me through it and now im getting double the customers I used to which has been a great ROI for me and I've literally signed up just a month ago I had to leave the review after that

I don’t know Movylo for that long but for a short experience with them and according to our clients feedback so far is perfect. The partnership manager for North America, Europe and United Kingdom Mr Osama is amazing especially his daily encouragement and training is the engine of the success

Added customization option to Thank you message.

After lots of frustration, I'm finally feeling like I understand the App. With the help of your staff I've been able to better understand it & better set up. This app was purchased via a vendor. Please if you're going to sell through vendor, make sure they are educated on the program. My vendor had no knowledge of how it worked. It was very frustrating at the beginning. I hope that with yesterday's help, this will finally go well for me.

I cannot say enough about Movylo it has changed to course of my business and my clients. Check out all the amazing tools and get your business going to another level. I will be sharing wit with my clients and other people looking to grow their list