FRAME #moveyourframe Reviews 162

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Want to write a review as my experience with the frame online classes has been amazing. Yes there are occasional minor tech issues with having to clear history to be able to log in again, but once you... See more

Rated 1 out of 5 stars

Signed up as a member late last year and wanted to cancel my membership, as I wasn’t attending classes. Contacted the membership team 10 days ago and still haven’t heard back, despite sending two foll... See more

Rated 4 out of 5 stars

Great choice of classes and friendly staff but some of the instructors don’t correct or pay much attention to form and making sure you’re doing things right. Also some classes are soooo full there i... See more

Rated 4 out of 5 stars

Welcoming little gym, not intimidating like some other brands, and I would definitely recommend. Fab Barre classes, though I found most of the others are not basic entry level (I struggled) and there’... See more

Company details

  1. Gym

Information provided by various external sources

A boutique class-based fitness studio with 7 locations across London. We believe that getting fit shouldn't be a chore! Offering Fitness, Pilates, Barre, Yoga, Dance classes and Personal Training in Shoreditch, Kings Cross, Victoria, Fitzrovia, Hammersmith, Farringdon and Angel. Come and #MoveYourFrame with us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience in Frame is excellent

My experience in Frame is excellent. I love all the classes that I attend and the staff are really friendly and helpful. Im taking prenatal yoga and pilates classes and I'm planning to continue after the birth too.
Thank you for being great. 👍

26 February 2020
Unprompted review
Rated 5 out of 5 stars

Five Star Frame

For someone who has spent a lifetime in fear of group exercise this place has completely made me do a 180. The best instructors. The loveliest reception staff. The best fitness family to be a part of. Couldn’t recommend frame highly enough.

16 February 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Frame Hammersmith

Dear Frame team!

This one is for Hammersmith - my local studio and literally my second home!

I wanted to say a massive thank you.

I’ve been coming religiously for a while now and always wanted to express how positively and massively your team and the classes have impacted me and my life.

Coming most mornings in the freezing cold and dark; seeing everyone’s smiling faces, hearing a “Hi Claire!” really makes me feel warm and helps set the tone for my day.

Last week I had a bad situation happen and I sunk into a bit of a dark place for a few days. Today was the first day back in to humanity and I can’t tell you how much better I feel from it - with a class at frame being the first thing I did.

The Hammersmith team have an ability to make people feel noticed and special (even if actually don’t know who they are! 🤣).

Thanks to the reception team there, and instructors: Yaz, Chloe and Molly in particular- the ones who see my sweaty face most days.

Please pass on my biggest thanks!

Xxx

21 January 2020
Unprompted review
Rated 5 out of 5 stars

Love the classes and the instructors

Love the classes and the instructors - very positive and motivating, but understanding that people might have different levels. There are a lot of different classes to choose from and they are all challenging and fun! However, I feel that the towels are not washed properly and showers have moths in Fitzrovia. Overall, it's a great gym that actually makes you want to go and push your limits.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

I love Frame Fitzrovia

I love Frame Fitzrovia, the yoga studio is a little piece of heaven x

3 January 2020
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Thank you for the great review ! Heaven is a place on earth and it's in central London :)

Rated 5 out of 5 stars

Great mix of classes and nice people!

Love the fact I can do pilates, yoga or fitness classes depending on how I'm feeling / what I need. I have mainly been to Hammersmith which is great. Instructors have all be really good and helpful and generally just a really friendly non-intimidating atmosphere.

2 January 2020
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Thank you for the great review. We hope to see you soon!

Rated 5 out of 5 stars

Fun Studio, Great Classes

I’ve always had a tricky relationship with my body and exercise and spent years doing boring, repetitive classes in big chain gyms. Since I joined Frame over a year ago, I’ve loved every class and found myself going for the community and the feeling, instead of forcing myself to exercise and have found myself fitter and stronger along the way. The instructors and staff are all so lovely, and the vibe makes it a great start to my day every morning! Compared to some other studios in London Frame is so inclusive and welcoming, and I don’t feel like I need to have a six pack and head to toe designer gear to have a work out.

28 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Oh you are making us blush! Thanks for the kind words. This is what Frame is all about, making everyone fall in love with moving thier body. x

Rated 5 out of 5 stars

Amazing studios with an amazing team

I started going to Frame just over two years ago and at that point my relationship with exercise was linked with weight loss etc. but since then I’ve realised how much I enjoy it and much better it makes me feel. Exercising regularly at Frame has got me through some pretty rough times over the past few years and I love that the focus is on moving to make yourself feel better - never about losing weight. The instructors are always fab - as are the front of house team - and there is such a variety of different classes. I cannot recommend Frame highly enough.

27 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Thank you for the kind words! Exercise is for more than just losing weight it's about making you feel better. Lifting moods is our aim, I am glad we have been able to help :)

Rated 5 out of 5 stars

Frame is EVERYTHING

Frame has truly changed my relationship with exercise. All the classes are fun, innovative, but super hard work that keeps you coming back for more! Becoming a member is the best thing I've done this year, I've tried exercises I never thought I would in a supportive and fun environment. Thanks Frame!

25 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Oh youuuu ☺️ Thanks for the kind words! See you soon. xx

Rated 5 out of 5 stars

I absolutely love going to Frame

I absolutely love going to Frame. There's such a variety of classes to suit my mood and skill level, and I can easily go to 4 of the different studios so it suits my lifestyle well. The teachers are great at motivating you and keeping things different each class.

It is a little expensive but for me it's so worth it.

23 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Thanks for the lovely 5-star review you star! Our classes are priced as cheaply as we can make them due to resource costing but I am glad you agree that they are worth every penny! We look forward to seeing you back in the studio soon :)

Rated 5 out of 5 stars

Th best!

The only place that gets me up before half 6 in the morning

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

WOW that is ONE hell of a review. We are over the moon that we help people switch off that snooze button in the morning. Thank you.

Rated 5 out of 5 stars

Frame changed my vision of what could…

Frame changed my vision of what could exercising be and feel.

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

YES CAROLINE! This is what we like to hear! Exercise is not a chore and it is our vision to make people realise this. Thank you for your kind words and hopefully we will be seeing you at a studio soon.

Rated 5 out of 5 stars

All round great

A welcoming, fun and interesting place to work out in whatever way suits you.

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Variety is the spice of life after all! Thanks for your lovely review.

Rated 5 out of 5 stars

I honestly can’t imagine a better work…

I honestly can’t imagine a better work out experience - everything about Frame is brilliant. From super friendly and helpful reception team to the great facilities, I always look forward to going. Most importantly, the instructors are all amazing - make you feel inspired but not pressured to work hard. I always have the best time and leave smiling.

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

WAHEYYY having everyone leaving smiling is our goal! Thanks for your amazing review, we pride ourselves on being the super friendly place you can get your endorphin fix from. Come back soon!

Rated 5 out of 5 stars

New obsession

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

FEEL THIS! We are obsessed with you being obsessed with us. Please come back soon.

Rated 5 out of 5 stars

Best fitness classes in London!

Love Frame. The only gym I’ve been able to stick at. The classes are fun and I look forward to going.

Love the vibe and positive and healthy attitude to health.

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Hello Jennie,
Such a lovely review but sorry it is only a one-star, was this a mistake or can we help improve your experience at all?
Thanks,
Team Frame x

Rated 5 out of 5 stars

The best work out in London

Amazing classes, fantastic environment - by far my favourite place to work out in London!

22 December 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Oh Rose you are making us blush! Might send this to our competitors but that might be bragging ;).
Thanks for your kind words and we hope to see you soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look