Move with Us Reviews 2,567

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good Informative & Friendly Email

An informative & friendly email explaining
what’s happening & giving me reassurance at an extremely sad, & sometimes overwhelming time.
A thank you to Milly Storey
Customer Service Manager
Probate for her thoughtful, thorough message.

30 March 2026
Unprompted review
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Reply from Move with Us

Hi Joyce,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Milly.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great Service

Thank q Lucie Pett, for the great support and quick response with the I'd checks .

Regards,
Sam

25 March 2026
Unprompted review
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Reply from Move with Us

Hi Sam,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

James Townsend was very much on the…

James Townsend was very much on the ball and got back to quickly when I needed to make contact with him.
Polite and friendly.

30 March 2026
Unprompted review
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Reply from Move with Us

Hi Alex,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to James.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service

Attentive, thorough, genuine and kind.

30 March 2026
Unprompted review
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Reply from Move with Us

Hi Steve,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Really happy with service received it…

Really happy with service received it was quick hassle free the people were very helpful

24 March 2026
Unprompted review
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Reply from Move with Us

Hi Geoff,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking - incredibly ruthless and borderline bad behaviour including accepting an offer then publishing it it to encourage more offers and refusing to commit whilst asking for the purchaser to pay out i.e. potentially leaving them out of pocket. Would recommend having a good solicitor if you deal with them.

Wouldn’t waste the time following up on your response. The house sits empty months later despite pressure on rural housing. It’s greed - and would be good if your spelling was correct.

My ‘ergards’ to you all at 'AtMove th Us'

27 March 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for bringing this to our attention. At Move With Us we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Our contact was Carrie-Anne Johnson.

Our contact was Carrie-Anne Johnson.
As one of two agents marketing the property, we put all offers received through to her, and awaited her instructions once she took the same from her respective client.

28 March 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We had a really great experience with…Dan Leversha

We had a really great experience with Daniel Leversha handling our house move. Moving can be a stressful process, but Daniel made it so much easier with his friendly and professional approach. He was always quick to respond and happy to answer any questions we had.

He kept us updated throughout and went the extra mile to make sure everything ran smoothly. It was clear he genuinely cared about doing a great job and supporting us every step of the way.

Thanks so much for all your help, Dan. It was lovely working with you! Definitely recommend 😊

Weronika J

27 March 2026
Unprompted review
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Reply from Move with Us

Hi Weronika,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Tenacious Support.

Property purchases can often be complex. We had a tight deadline to achieve and thanks to some sterling pushing and chasing by Dan Usherwood, we got there. Dan has that rare quality; a determined ‘can-do’ attitude - and where others get stuck in the problems, he is off seeking solutions.His communication skills are also outstanding and unusual - he always returns calls. How rare is that ?? A much-deserved well done and thank to him. He is a credit to the organisation. The compliance team are also worth a mention 😊👍.

27 March 2026
Unprompted review
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Reply from Move with Us

Hi Mick,

Thank you for reviewing the service and taking the time to leave your feedback, we erally do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Leanne Lane has helped make the…

Leanne Lane has helped make the experience getting my mums house up for sale really easy and smooth

27 March 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Help with moving house

Move With Us helped me tremendously with the sale of my home. Every contact ultimately helped and supported me throughout from beginning to end.
I have to mention Ethan Scoones who was my pillar of support, going above and beyond to assist me especially with the final stages, which became very stressful.
Very informative, professional and always respond in a respectful manner.
I would highly recommend this company and given my experience, I will give no less than 5*

26 March 2026
Unprompted review
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Reply from Move with Us

Hi Allison,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Throughout the process I have been…

Throughout the process I have been treated in a friendly and professional manner. I recently spoke with Ryan Pascoe who gave me sound updates and useful advice on how the process would be progressed. I appreciated his humour and professionalism on the matter.

26 March 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kidn regards,
Move With Us

Rated 5 out of 5 stars

Great service - Micah Pope

Micah Pope was extremely helpful and very informative. Appreciate all the help: 5*

27 March 2026
Unprompted review
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Reply from Move with Us

Hi Joshua,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service from Beth

Great service from Beth, kept me informed and updated every step of the way and also had great manners.

27 March 2026
Unprompted review
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Reply from Move with Us

HI James,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We had such a fantastic experience with Emma

We had such a fantastic experience with Emma Scoones throughout our move and couldn’t recommend her highly enough.

From start to finish, Emma was incredibly supportive, professional, and always available whenever we needed her. She was quick to respond to calls and emails, which made a stressful process feel much more manageable.

Emma kept everything moving by proactively chasing the chain and ensuring all parties were kept up to date. Her communication and dedication really stood out, and we always felt reassured that things were in safe hands.

Thank you, Emma, for all your hard work — we truly appreciate everything you’ve done to help us get over the line!

26 March 2026
Unprompted review
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Reply from Move with Us

Hi Kate,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Emma.

Kind regards,
Move With US

Rated 5 out of 5 stars

Great work Carrie-Anne

Carrie-Anne has been fantastic to deal with, really responsive and friendly with it, looking forward to working with you on others.

27 March 2026
Unprompted review
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Reply from Move with Us

Hi Jo,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Carrie-Ann.

Kind regards,
Move With US

Rated 5 out of 5 stars

Great Services

I recently had the pleasure of working with Micah Pope at Move with Us, and I cannot recommend her highly enough.
From start to finish, Micah was incredibly professional, efficient, and helpful. She made the entire process feel straightforward and stress-free by providing clear guidance and maintaining excellent communication throughout. It is rare to find such a dedicated and personable professional who truly goes the extra mile to ensure everything is handled correctly.
Thank you, Micah, and the team at Move with Us, for the fantastic support.

5 March 2026
Unprompted review
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Reply from Move with Us

Hi Yazdan,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 4 out of 5 stars

move with us .

Move with us have proved very helpful in coordinating the sale of our home and the purchase of our new one.James Townsend assisted in the progression to date and has been courteous throughout.

25 March 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move WIth us

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