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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and personalized approach, highlighting how much this contributes to their fitness journeys. Many people appreciate the tailored nutrition and exercise plans, finding them effective and enjoyable. Consumers frequently mention feeling motivated and supported, noting significant improvements in their health and confidence due to the coaching. However, some people were dissatisfied with the service, reporting a lack of personal interaction and generic responses. These reviewers felt that the coaching lacked a one-on-one approach, with pre-recorded messages that didn't address individual progress. Some also mentioned poor customer service and communication, leading to a disappointing experience where they felt the service they paid for was not delivered.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff. Customers consistently praise Maci,... See more

Fitness

Reviewers mention positive feedback about fitness. Customers express high satisfaction with personalized... See more

User experience

Consumers find the user experience to be positive, with many praising the personalized coaching, tailored... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express disappointment, reporting not... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the exceptional support and... See more

Based on these reviews

Rated 5 out of 5 stars

Maci has been such a supportive coach while I’ve been completing the 6 week plan, even the little things like sending an inspirational quote or a quick little voice note, it really makes such a differ... See more

Rated 5 out of 5 stars

Starting this journey with Maci has been the best decision I’ve made. She is so lovely and really takes the time to focus and prioritise you. She helps with any struggles and even sends little motivat... See more

Rated 5 out of 5 stars

A personalised plan for both nutrition and exercise with around the clock support! Maci goes above and beyond to provide a plan that is super personalised as someone who doesn’t like cheese or protein... See more

Rated 5 out of 5 stars

I’ve been training with Maci for just over a year now, and I can honestly say it’s been one of the best decisions I’ve ever made for my health and confidence. From day one, Maci has been incredibly su... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

I help women all over the world to feel confident, empowered and supported by being a real girl, gym girl. Being the coach you can rely on, trust and find your inner (and outer) peace with is my one & only goal. I lost over 23 kgs, found happiness in my journey, all while being just like you. If you've seen anything about me, you'll know I like to keep it real and casual, being the real girl, gym girl who will support you through every aspect of your fitness journey. Most people don't even get this far, no goal is too ambitious, no question is a stupid one, so let's have a chat today and plan your journey to a better you. Lots of love, Maci


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

86 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Promised Authenticity, Delivered Disappointment

Honestly, an extremely disappointing experience.

I purchased the 12 Week Weight Loss Plan 2.0 expecting a structured 12-week programme, but my access was removed before the full period had ended. There was no notice, no explanation, and no communication regarding why this happened.

I contacted the company multiple times via email and social media and received no response at all, which made it impossible to resolve the issue directly.

For something marketed as a supportive, guided programme, the lack of customer service and communication was incredibly poor. I expected far more professionalism given the size of the platform and reputation behind it.

I have not received the full service I paid for and am now actively seeking a refund.

I was left out of pocket and without the service I paid for. All Image, No Support

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Coaching

I have been back-and-forth with coaching and trying to stay consistent but not once has Maci given up on me she keeps updated she checks in when she needs to .. she offers really amazing advice after check-in and actually takes the time one on one to go through things

5 February 2025
Unprompted review
Rated 5 out of 5 stars

100% worth it

Maci is extremely supportive, she really is there for you and understands all the ups and downs and supports you through it. Her coaching has genuinely improved my physical and mental well-being in just a few months, i’ll be GUTTED when it’s over! Would definitely recommend, you wont regret it

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support 🤍

The feedback each week after a check in is so informative and so helpful. I feel motivated and supported everyday without any pressure. Maci helps me to feel proud of even the smallest achievements 🫶

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Best decision you will make!

Maci is such a great coach! She always keeps me on track and I have seen great results. My recipes are always easy to make and really fulfilling, my workouts are always interesting and tailored to me and she always checks in during the week to make sure I’m getting my steps in and to see how I’m getting on with the plan. She’s made my weight loss journey easy and doable as well as making my mindset so much healthier towards my body and lifestyle. Thank you Maci xx

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Maci enough

I can’t recommend Maci enough, she goes above and beyond! She is so responsive and always takes the time to answer any questions no matter what they’re about. She responds so quick, it’s like chatting to a friend, and if you have something your feeling unsure about or just having a tough week she’s always there with kind encouragement and helpful suggestions. She genuinely cares so much, she’s amazing at what she does. I have been stuck in a rut with my fitness and nutrition for awhile, I didn’t know where I was going wrong, but with the plan Maci has put in place I feel so great in just a few weeks and i’m making more progress with my meals and fitness in the few weeks than I ever did for the years I’ve done on my own. If your thinking about getting a coach, definitely go with Maci, it’s not a set plan for everyone, it’s totally tailored to you and what will fit in with your life and it’s adjusted to what works for you.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Maci is the best personal trainer and…

Maci is the best personal trainer and coach I could have asked for. She is more like a best friend and really takes her time with me and makes sure every part of my plan is tailored to me and adjusts it to better suit me. She cares about my feelings and struggles and always does her best to support me with anything she can. Absolutely 10/10 experience! if I knew about her earlier I would have been doing this a long time ago! 🥹x

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Whole process

The communication from the start was amazing. I sent in my request and within a few minutes I was receiving a message to organise a time. My phone call was so supportive even when I cried with how unhappy I was. And then from all the support Maci has given me is on a different level compared to other online coaches I’ve been with. I can be truthful and honest and not feel judge or feel like what she is saying is fake because she helps you through your struggles and is you biggest supporter and motivator when you can’t be your own.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Having the constant contact has been…

Having the constant contact has been unreal, alongside the continual positive reinforcement is so encouraging. The culture created in this community is something I’ve never been involved in on a journey like this. It’s been a very welcoming, positive experience so far!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Maci is the best

I’ve been training with Maci for just over a year now, and I can honestly say it’s been one of the best decisions I’ve ever made for my health and confidence. From day one, Maci has been incredibly supportive, knowledgeable, and motivating. Over the past year, I’ve seen amazing progress — not just physically, but mentally too. Maci has helped me build a sustainable routine, improve my nutrition, and truly enjoy working out. She celebrates every win, big or small, and genuinely cares about her clients’ progress. If you’re thinking about getting a personal trainer, definitely go with Maci — she’s the best!

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Becoming a better me with Maci 😍

I haven’t felt as happy and content in myself like I have since I started working with Maci 😍 being so supportive and checking in, listening to my goals and helping me achieve them 🫶

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience all round so far with Moveswithmaci

Ive only just begun working with Maci in the last couple of weeks but she has constantly been checking in even just to see how my weekend is and how im feeling in general which makes the whole coaching experience so much relaxed and it has a supportive and open feel to it. The easy to follow and straightforward exercise and meal plans have made me feel so much more at ease with the process not to mention having so much more motivation and general good mood as a result of using them. Macis resources, guidance, exercises and recipes have all been amazing so far and Im excited to see whats to come next. Would highly recommend Moveswithmaci to anyone who wants to become the best version of themselves.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Maci is so attentive

Maci is so attentive! Always on hand with advice and tips to keep me motivated!

Meals are spot on, plans are doable but strenuous - exactly what you’re looking for to progress!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Best Experience

Maci is an amazing coach , the app is so easy to use and helpful , she always sends motivation quotes and checks in constantly so you never feel alone

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!!!

I’ve only been working with Macy for 3 weeks, but I can honestly say she’s been incredible from the very beginning. She’s supportive, approachable, and always makes sure I understand everything. If I ever have any questions, she’s more than happy to help. Nothing ever feels like too much trouble.

What really stands out is her dedication. From regular weekday check-ins to uploading new lessons, Macy goes above and beyond to keep me motivated and on track. She makes the journey feel less daunting and more like a team effort. I never feel like I’m doing it alone.

Her energy and encouragement have already made such a difference, and I’m genuinely excited to keep progressing with her guidance. Highly recommend Macy to anyone looking for a passionate, supportive, and motivating PT!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Personalised and Positive Growth to be Happier and Healthier

A personalised plan for both nutrition and exercise with around the clock support! Maci goes above and beyond to provide a plan that is super personalised as someone who doesn’t like cheese or protein powder. Really enjoyable and challenging route to hit your goals! Maci is your biggest supporter from day 1 so definitely an investment in your growth!

9 September 2025
Unprompted review

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