Ghosted by my car charging supplier
If you need reliable charging, do NOT sign with MOVE Mobility.
My home wall box stopped working a month ago. I first reported the problem to your helpdesk on Saturday, July 4 and was told that a technician would need to be sent. After hearing nothing for almost a week, I emailed to ask for an update and was again told that someone would come.
It then took weeks before a technician finally arrived, confirmed the defective part and that a replacement was needed.
Since then, I have received no updates, no timeline, and no communication regarding when the repair will actually be completed.
A charging station is not a luxury—it’s essential for those of us who rely on it to charge our vehicles. Waiting more than four weeks for a repair, with no proactive communication, is simply unacceptable.
I hope that posting this publicly will finally result in some action. I would also appreciate an explanation as to why a repair that was diagnosed weeks ago is still unresolved.