Mous Reviews 15,501

Communication regarding delivery where answered very quickly and spot on.

Clear and fast communication is key for a good business model.

Awesome customer service after a problem with DPD. Mous swiftly helped me out even when it wasn't their fault.

Next to that of course very well made products. Recommended!

Mous has the best customer service ever! I dealt with Sosain on a warranty issue, and it was so quickly and easily resolved. Mous products are amazing, and their service is the best! Highly recommend them

Very helpful and immediately honoured their warranty policy for my case replacement!

I will always recommend Mous cases. A bit more expensive than other brands but the quality and customer support is very good.

I had an issue with my pixel 8 case after two years. I reached out the support team and they resolved the issue.

Shout out to Ella (Senior Customer Experience Advisor) for fast response and great customer service

The customer service I recently experienced from Mous is unrivalled. I had an issue with a phone case and within days, I had a brand new case. Mous customer service was excellent and I will be a loyal customer and recommend their product to everybody.

I pre-ordered the carry-on suitcase in November 2025, and it shipped in mid-April 2026 but never arrived to me. I’m traveling overseas starting on May 18th, so I was really hoping to have my new suitcase and was bummed it was taking so long. I reached out to support on May 13th and they identified it as a lost package. Crystan expedited another shipment for me and I received it on May 16th just in time!

Charlene was superb! A credit to Mous! My issue was 100% sorted with excellent customer service which I cannot fault. I full recommend Mous and would not hesitate to buy from in the future, thank you 🙏

All Brand. No Quality.

I’ve no idea how such a product has gained so much traction with poor quality cases - get one that is less “cool” but actually a better product.

Mous Wireless Charging Suction Mount, absolute waste of money if you are wanting to mount this on your windscreen! This is possibly one of the worst screen mounts I have ever seen! The head unit, (the magnetic and charging head your magsafe case attaches to), is sort of OK. It has a built in fan which is meant to keep the phone from overheating, however this fan is noisy. The mag part is fairly secure, but that's as far as positives go for this item. I actually mounted the Mous head unit onto a 'Quadlock' screen mount bracket, as the Quadlock ones are only compatible with their own cases and aren't magsafe compatible. The Quadlock screen mount is absolutely bomb proof and incredibly well made, there is no way their mount is coming off the screen. The mous screen mount - massively overpriced for a really cheap and not fit for purpose product.

I had an unfortunate seam split on my Mous iPhone case, in its third year, which has been otherwise brilliant in protecting my phone from several potentially disastrous drops. I contacted Mous customer service, who replied very speedily.
My contact, Meg, was highly professional, friendly courteous and eager to assist. Having supplied all the requested purchase details, she immediately confirmed that Mous would provide a replacement from the same series. I could wait until my model was back in stock, or opt for another in stock item from the same series. I opted for the latter.
I was notified of despatch later that day and provided with the tracking number for a Tracked 48 hour service. The replacement arrived the very next day - today!
I can't speak highly enough of Meg's customer service and Mous' approach. Would that more companies and customer service personnel were like this!

I have had Mous cases for several phones now, and they have protected them through many drops and falls. The customer service is also excellent with quick responses. Their warranty is absolutely worth it too. The cases have saved me so much money in the long term!

Good case. Not good enough for the price. The sides are not recessed enough for swipe gestures to feel smooth. The case feels more boxy than expected. Good protection but mediocre feel.

Best quality Products, and excelent customer service. A very understanding and efficient response. Happy to find a a soliution that helps me the customer.

The Quality of the Product is amazing. It’s all the money worth spending.
And the customer service is very professional, supportive and understanding.

Mous seemed to be everywhere at once with their aggressive marketing campaign but because I bought a new iPhone and needed a case and screen protector, I decided to check them out. Further persuasion was items on sale, a welcome sign up 10% off and voucher codes to be found online.

The items arrived and they are quality, (even the packaging the items are wrapped in are impressive). I expect them be durable and last a long time. (The screen protector is 4 times the price of others found online but I’ve never used something so smooth when scrolling).

I did have a problem with the quality of one of the screen protectors - a bubble I could not remove but then turned out to be something minute trapped in the application layer when applied, and contacted customer service. At that point I thought I would get a reply of “you applied the protector wrong (they provide videos online on how to and a kit included with the screen protector which really helps alignment)”, but no, the customer service went above and beyond to help and the matter was sorted out in just over a day.

This is exceptional. A big thanks to them. When other companies seem to be just after a sale, Mous goes further to make sure the whole experience is satisfactory. My experience has overall has been positive and I cannot fault them.

Limitless Mous case kept my S10+ alive for 7 years. My phone has fallen so many times in that perios. The first one to survive this long. I removed my screen protector and had the bad luck to fall directly on the display on the metal feet of my office chair which made 25% of the lower display to have a black screen. Still usable. I'd recommend for anyone who doesnt care about the phone like I do.

Great service on warrenty. Replacement with a choice for a different product!

I have used a number of Mous cases for both IPhone models and Samsung galaxy phones and they are great. However I recently purchased a ceramic screen protector for an IPhone 17 pro max I watched the video followed the instructions exactly used their fitting kit and it lifted at the edges within half an hour, I reported this and to be fair they sent me a replacement I fitted that and exactly the same problem within minutes it has started to lift and it looks terrible. For an item in excess of £40 pounds it is appalling I could have purchased something much much cheaper and got far better results. Really disappointed I would highly recommend avoiding this product!