While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered 4 items (fleece) on 22/9. Up till now, I still have not received my order or any email confirmation but mysteriously similar amount of money was withdrawn from my account. I had sent three emails to them using the one provided by “ contact us”. But they never replied. I felt being cheated. I will never buy things from this brand or items sold outside the UK.
In the UK, you aren't purchasing from Mountain Hardwear but a distributor called 2Pure.ltd which has gone into administration. They don't answer emails or phone calls, and it is not possible to arrange a return or refund as it says you can on their website. Avoid.
We ordered a few things from this company in the UK. It is run by a distributor/contractor called 'Pure' something or other, I think. And the invoices, or packing slips, can be confusing due to them not showing the sale prices.
Anyway, although we have not had to return anything, the process of ordering and delivery was efficient and quick and over xmas they actually sent something out special delivery without our asking or paying extra, which was impressive. They will sometimes have things that, for some reason, shops in the UK fail to stock ( even though they are highly praised online from the USA and almost unique in the outdoor market). Hard to understand why more Mountain Hardwear clothing isn't available in the UK, as it is very good and at one point was widely available in shops like Cotswolds.
EDIT: CHANGED REVIEW TO REFLECT THAT MHW UK WEBSITE IS GONE (AS COMPANY SELLING THAT BRAND HAS GONE BUST) *HOWEVER* THERE IS NOW A FRAUDULENT WEBSITE USING A SIMILAR URL NAME, WHICH IS NOT GENUINE, AND MHW USA HAVE BEEN INFORMED YET THEY'RE STILL OPERATING FRAUDULENTLY! BEWARE!!!!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
