Mountain Alarm Reviews 37

Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

We feel a lot safer in and out of our home now that we have this security alarm system. Not that a brake in could occur, like a hit and run.
yet your alarm system may denture some one from even breaking in to our home.

I don't know yet--haven't had anyone trying to break-in

We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.

The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system.

We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in.

The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

Jane and Scott did an excellent job in the presentation and installation--Looking forward to a long term pleasant relationship--

Technician showed up on time and provided an overview of what he would be doing. He primarily was at our newly built home to connect the alarms to central alarm via the phone line. He checked out the entire system and neatly arranged all the cabling in the wiring closet. He then explained the operation and walked us through setting up codes and password. Could not be happier. Rex was a true professional technician.

I have found the folks at Mountain Alarm to be friendly and eager to get the job done. Unfortunately, we have had a hard time getting the alarm system to really work. I have a 3rd service person scheduled to try to figure out how to make the darn alarm system work. Rather frustrating and time consuming.....

happy with the service they extend to HWH.

There are a lot of options for home security systems. Mountain Alarm provides friendly and very helpful customer service.

An installation date was set after meeting the rep. and paying for the installation.
The installation date has come and gone and there has been no word, or explanation provided for the no show!!! Doesn't look good. Have we been scammed?

Used to have ADT and wasn't very happy, but now with Mountain Alarm we have great customer service, and they were extremely helpful in customizing our system. Would highly recommend them!

We moved into a new office space and had Mountain Alarm recommended to us. They were excellent to work with - knowledgeable, professional, and great support - both on the sales and implementation. Very happy with the system and the continued support.

When I have a problem with service, billing, or technical support, they call back quickly and the issue is resolved.

WE FELT IN GOOD HANDS IN BOTH THE ORIGINAL CONTACT PHASE OF OUR DEALINGS WITH YOUR COMPANY AND THE PERSON WHO DID THE INSTALLATION WAS COMPLETE IN THE INSTALLATION AND THE EXPLANTION OF USING THE SYSTEM BEFORE HE LEFT.

THANKS FOR HAVING SUCH NICE PEOPLE TO REPRESENT YOU...AND MERRY CHRISTMAS.

We hoped for the best with our first alarm service they exceeded that hope every step of the way That is the salesman was polite, professional, and knowledgeable. The installer was timely and competent follow up service calls we made to the alarm center were handled patiently as we worked our way through learning the system. They get my stamp of approval.

They took over our monitoring after being with another company for many years. They did whatever it took to be sure our equipment worked, all at their cost. Their service is faster and better and we have found a company to stay with for life.