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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Real Estate Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New fans and mould treatment

When he arrived he introduced himself, Luke. Explained what he was going to do and carried out the work without any disturbance to myself. Very polite and courteous. Cleaned up. Excellent, thanks 😊 👍

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy with our experience

Jeremy came to help and was incredibly attentive to detail. He thoroughly treated all the mould in our house. Very happy with our service would definitely recommend.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Mark

Mark, who came was very polite very respectful. He did his job professionally, is a good conversationalist… He’s good at what he does, he found issues that the last people didn’t.. The issues have been there for as long as I’ve lived here which is nine years… and there’s been a few come out over the years.
He’s a credit to the company he works for

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Loft vent installation

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and tidy and didn’t mind me asking if I could snaffle the huge cardboard box (for my pal’s house-move). I would absolutely recommend the company and certainly Josh D. Professional and friendly and takes pride in his work. What more could you ask for.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of your operative…

We had the pleasure of your operative Paul working in our home for 3 days this week dealing with our mold issue. He was very friendly and professional throughout his time with us. He explained what he was doing when needed, and the finish of his work was second to non! Keep up the good work Paul.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, polite & professional

We had Danny visit us today to fit in ventilation and he was amazing. I had to go in another room and shut the door due to my baby and dog trying to bother him but He still kept me updated as he went on. He was friendly and polite. Thankyou!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

1st of all it was lovely to see a…

1st of all it was lovely to see a female trade person. Emma was efficient knew exactly what the job entailed. She completed her work neatly with a great finish she was courteous polite and friendly . Great job thankyou so much credit to mouldex . This is the 2nd review I've left for mouldex great staff great company . Thanks .

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Mold prevention…

The guy was polite on the phone letting me know he was near by and was due shortly. He was efficient and professional and did a good job. Am happy with what he has done and removed and treated any mold.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

A professional organisation

Mouldex sent reminders regarding their visits, which was useful. Their pricing was clear and value for money. Their operatives (including Paul Hudson) were all very amiable, polite and informative.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Had them out a couple of times now for various jobs and they’re always helpful and kind. Would highly recommend

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Mindas from Moldex came to my property…

Mindas from Moldex came to my property to carry out some improvements, he changed and installed a new bathroom extractor fan and a new kitchen extractor, very polite, cleaned up after himsel, painted ceiling and wall in bathroom again no mess

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Bathroom extractor fan

Victor came and upgraded our extractor fan in the bathroom as it was not in working order, he was very polite, explained everything detail and did a great job.
Very happy 😊

22 April 2026
Unprompted review

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