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Motor Vehicle Finance Reviews 

3,809
•
TrustScore 5 out of 5

4.9

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Evaluating 649 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and patient throughout the entire financial process. People consistently mention that the service is fast, seamless, and efficient, ensuring a smooth and stress-free loan application from start to finish. Reviewers also appreciate the prompt responses and clear guidance provided when dealing with their applications. Some reviewers were not happy with the unclear communication and poor responsiveness, which added unnecessary stress during their experience. Consumers noted that poor handling of queries and lack of clarity created frustrating moments for them.

What people talk about most

Staff

People report positive experiences with staff, highlighting warm, friendly service and professional guidance... See more

Service

Clients share positive opinions on service, highlighting the quick responses, efficient handling of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a quick, straightforward,... See more

Customer service

Consumers find customer service to be positive, highlighting prompt responses and friendly support from the... See more

Response time

Customers expressed great satisfaction with the response time, highlighting that follow-ups and inquiries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best experience I have ever had. Brooke was incredibly helpful, informative and highly engaged. Communication was easy and took all of the stress out of the process. The customer service and end t... See more

Rated 5 out of 5 stars

I was looking to finance a portion of a new car. I had many questions and many changes throughout and I was travelling with no laptop at the time of dealing with this. Jayden was awesome and pat... See more

Rated 5 out of 5 stars

Renee at Better Finance is a warm, friendly and professional person who is great to deal with. Nothing was any trouble and her positive helpful nature is a credit to the Company. I have always us... See more

Rated 5 out of 5 stars

Great experience. When you are stuck at work and are unable to communicate between dealer and the finance company they really stepped up. Great insurance options available too. Thanks team.

Company details

  1. Car Finance and Loan Company
  2. also in
  3. Finance Broker

Written by the company

We're experts in vehicle finance; we've been doing this for over 10 years. We're fast, fuss-free and friendly. But what’s more important - in our book - is that we’re committed to supporting Kiwi's to find the right vehicle finance and support them with their next purchase. When you take out lending of any kind, it’s really important that it's tailored to your goals and budget. That’s what our team are exceptional at – helping you secure the lending you need with a loan that your budget can handle comfortably. We also like to keep in touch so that if after some time, you can afford to pay your loan off faster, you know what your options are. It’s all about good borrowing.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(3,809)

582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Renee was great

Renee was great. She was so patient with me as technology and i are not great friends. Everything was simple, fast and stress free due to Renee.

21 August 2026
Rated 5 out of 5 stars

Renee at Better Finance is a warm

Renee at Better Finance is a warm, friendly and professional person who is great to deal with.
Nothing was any trouble and her positive helpful nature is a credit to the
Company.
I have always used Better Finance and wouldn’t now ever use anyone else.
Thank you so much Renee, I hope you have great success in the future with lots of rewards and acknowledgement of your achievements. You will go far.
Deb Clough

11 August 2026

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