Motortrustuk Garstang Reviews 

502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable, making the entire car purchasing journey completely smooth and stress-free. Consumers often discuss the exceptional service, noting that sales representatives go above and beyond to answer all questions and ensure complete satisfaction. People also mention that vehicles are thoroughly prepared, serviced, and presented immaculately upon collection. However, some customers also noted frustrating issues with communication, vehicle descriptions, and after-sales support after driving away. A few reviewers experienced unexpected delays, missing features, or felt that getting follow-up assistance was difficult.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with their new vehicles.... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing friendly, professional, and supportive... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently smooth and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more

Rated 5 out of 5 stars

I part exchanged my Fiat with this company for a Jaguar E-Pace, bit of a change but had driven Range Rovers before and it's a car I always wanted. They gave me a good part-ex price and the Jaguar w... See more

Rated 5 out of 5 stars

Excellent service from Ben and the MP Motors team. My VW was sorted remotely via the phone and WhatsApp. Collect and all the paperwork was smooth and professional. Thanks again Ben and MP Motors. This... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

502 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(502)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. I drove 2 hours to look at a car and the staff were incredibly helpful. They weren’t pushy and allowed me to look at the car on my own, even giving me the keys to go for a drive. There were a few marks and dents on the car and the manager himself reassured me that they would sort out any issues I had. They delivered and when I collected the car a week later it looked brand new. Special shoutout to Kork and Nigel who helped me through all the processes and were very patient. 100% taking my business here again. Highly recommend

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great salesman great garage

Ben is the man i spoke with from start and right through process to find my car it's been an excellent service from start to finish recommend to anyone to come here

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Absolutely shocking lack of customer service from sales staff and not for first time. Wouldn't touch them with a barge pole

12 February 2026
Unprompted review
Rated 5 out of 5 stars

New car

A difficult process made very easy by Ben, found a suitable car after a long search, well priced and great selection and good service…👍🏻

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good dealer

Very good dealer, car all in and out like it was in description. The seller name Ben is fabulous guy helpful and kind. I’m very happy.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Garstang Team

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have been due within a few weeks of purchase, they included the MOT too. Thanks guys.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ben and the MP…

Excellent service from Ben and the MP Motors team. My VW was sorted remotely via the phone and WhatsApp. Collect and all the paperwork was smooth and professional. Thanks again Ben and MP Motors. This is how buying a car should be!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

This is our second purchase from the…

This is our second purchase from the Garstang branch within 12 months, both vehicles were good, and Morgan the sales person treat us in a professional way,to include all the paperwork, I will go back and use this garage again, due to there non pushy approach, well done Motor Trust

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Was great experience

Was great experience. Came in looking for a car and a test drive and Mark walked me through everything.
Car was fully inspected and any issues it had got rectified. Would recommend

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Bought my first car with Ben

Bought my first car with Ben, he was brilliant and explained everything I needed to know. Everyone at the garage couldn’t be more helpful, I 100% recommend coming here for a car. I wouldn’t go anywhere else!

21 January 2026
Unprompted review

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