Banner for Motorpoint - Swansea

Motorpoint - Swansea Reviews 

937
•
TrustScore 4.5 out of 5

4.6

Swansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

A good selection of cars to view locally and a much wider option available on line. There is a charge to get a specific car delivered but this is refundable. Overall our purchase was a good quite s... See more

Company replied

Rated 5 out of 5 stars

Just purchased a gorgeous tiguan r line, my was put at ease with a fantastic young lady called jess, she was perfect In calming me down, as my new vehicle was automatic which I'm not at all confiden... See more

Company replied

Rated 5 out of 5 stars

This is how all motet dealers should be , a good range of quality cars , no hard sell and i was looked after very well , the lady went out off her way to make sure i understand the proses which went... See more

Rated 4 out of 5 stars

All was good generally. However, it took over 2 weeks to get a car transported to our local motor point. I would have expected more communication regarding delivery but we had to ring for information... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, United Kingdom

  • 01792 620927
Promotion box for Motorpoint - Swansea

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

937 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(937)

5,926 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A recent car purchase issue from Swansea Motorpoint

A recent car purchase issue from Motorpoint Swansea was dealt with quickly and efficiently by one of their post sales team (Leasha). Unknowingly to both myself and Motorpoint staff the car came without its SatNav SD card. A couple of emails and a phone call later the issue was resolved. Happy me, happy car

10 August 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

Many thanks for your review and feedback

Rated 5 out of 5 stars

Great service, great selection, great part exchange valuation.

When we arrived we dealt with Jamie Jones. We had previously met Jamie after my wife was looking for an EV. Jamie was very polite and knowledgeable, and didn't give us the hard sell. He asked what we were looking for and and gave us the keys to the cars to sit in them before being allowed to test drive our cars of choice. We decided to buy a Mégane E-Tech and the process couldn't have been smother. I also got a much better price for my part exchange than other local dealers.

11 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We are so pleased to hear about your excellent experience. It's wonderful to know that our team member was polite, knowledgeable, and made your car-buying journey smooth and stress-free. Thank you for sharing your positive feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

It was great

It was great. From the moment you step through the door there's someone to help you.
My wife and myself bought a car from Motorpoint just a few months ago. The way we were treated was excellent, any questions we had were answered, and staff there were respectful, couldn't fault them.

3 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear you had such a great experience with us! It's wonderful that our team was helpful and respectful throughout your car buying journey. Thank you for your kind words.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service at Swansea…

Excellent service at Swansea motorpoint.
Loads of quality cars.
Staff very knowledgable and helpful.
Highly recommend this store

2 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear you received excellent service at our Swansea store! It's wonderful that you found loads of quality cars and our staff to be very knowledgeable and helpful. Thank you for highly recommending us.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great customer service

Great customer service, Was fast and efficient at getting the the car ownership transferred over to me.
Excellent staff that dealt with me too.
Thanks

1 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that our customer service was great and that the car ownership transfer was fast and efficient. It's wonderful that our staff provided excellent service.

Thank you
Motorpoint

Rated 5 out of 5 stars

I have changed my car many times with…

I have changed my car many times with motopoint and
Have always found them to be the best car sales in GB

31 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so happy to hear about your continued positive experiences with us! We truly appreciate your kind words.

Thank you
Motorpoint

Rated 5 out of 5 stars

Tristan was so helpful and made buying…

Tristan was so helpful and made buying a new car easy and stress less he went that extra mile to put our minds at rest and would recommend Motorpoint to family and friends thank you

2 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that buying your new car was easy and stress-free. We're delighted our team member went the extra mile to put your mind at rest, and we appreciate your recommendation to family and friends!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service!

We were told to visit Motorpoint as few people we know went there and came home satisfied and happy. The process was smooth, Joe was really helpful and professional and I can say he went above and beyond. We end up collecting the car earlier than the schedule date and tried his best to get us the appointment for collection. Thanks Joe! We will definitely come back again. 100% recommended to everyone.

4 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear about your positive experience and that our team member was so helpful and professional. It's wonderful that you were able to collect your car earlier than expected. We truly appreciate your recommendation and look forward to welcoming you back!

Thank you
Motorpoint

Rated 5 out of 5 stars

Found my perfect hot hatch

Easy to find car I wanted, put deposit down to hold the car so I could view it at weekend, told if I didn't like it, deposit could be transferred to another car or, refunded if I couldn't find what I was looking for. Ryan was the staff member I dealt with, he was friendly, helpful and happh to answer any questions. He scheduled a half hour slot for test driving, whilst he viewed my part ex, Very pleased to be able to test drive it alone, as more comfortable being able to see how the car drove, features etc....

I purchased the car on finance, only regret was I hadn't noticed mileage allowance per year was 6,000 - last car purchased there had allowance of 8,000 per year, which suited me better as I commute to work and hadn't gone over the 8,000 limit but 6,000 is very low.

Other than that I'm very happy with the car, only one negative - it doesn't have a cd player like my last one, I love my music and have most of it on cd's. Can play from my phone but not a large variety like cd's

Staff are friendly & helpful welcomed at reception, had a coffee whilst I went through paperwork, showroom is roomy, light and modern. Good selection of cars, to suit all tastes.

23 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We are so pleased to hear about your positive experience with us, especially your interaction with our team member. It's wonderful to know that you found the car you wanted and appreciated the flexibility with the deposit. We also value your feedback regarding the mileage allowance and the absence of a CD player. We understand how important these features can be for your daily commute and enjoyment. We are always striving to offer a diverse selection of vehicles and financing options to best suit our customers' needs. Thank you for highlighting the friendly service and comfortable environment of our showroom.

Thank you
Motorpoint

Rated 4 out of 5 stars

quick to help you and a comprehensive…

quick to help you and a comprehensive explanation of the mechanics of different cars.

18 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're delighted to hear that you found our team quick to assist and that our explanations of car mechanics were comprehensive. Thank you for your feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

Motorpoint

We went to see Swansea branch we came across a man called Ryan he’s been amazing the whole time we have been back and forth trying to find a new car and well he made it happen he doesn’t push u to buy a car he was amazing if u visit Swansea branch go see Ryan.

6 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear about your positive experience at our Swansea branch! It's wonderful to know that our team member was amazing and made the process of finding a new car so smooth without any pressure.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish very helpful and made the purchase process easy

6 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that you experienced excellent service from start to finish and found the purchase process easy. Thank you for your positive feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

New car

From finding my new car to collecting it, the service was great. Highly recommended

1 September 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that you found our service great from finding your new car to collecting it. Thank you for your high recommendation!

Thank you
Motorpoint

Rated 5 out of 5 stars

Was approached very kindly on arrival…

Was approached very kindly on arrival by Jodie, was brilliant from start to finish, extremely helpful and polite, would definitely recommend using motorpoint !

31 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear you had such a positive experience with us! It's wonderful that our team member was brilliant from start to finish, extremely helpful and polite. We truly appreciate your recommendation!

Thank you
Motorpoint

Rated 5 out of 5 stars

Second car we have baught from…

Second car we have baught from motorpoint and once again it was a smooth transaction .
I would definately recomend and use again.

31 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that your second car purchase was a smooth transaction. It's wonderful that you would recommend us and use our services again!

Thank you
Motorpoint

Rated 5 out of 5 stars

Got a good car at a very good price

Got a good car at a very good price. The customer service was very nice too. In short everything was made easy for me.

31 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear you found a great car at a very good price and that our customer service was very nice. It's wonderful that everything was made easy for you!

Thank you
Motorpoint

Rated 5 out of 5 stars

Ross and Claudio were amazing

Ross and Claudio were amazing. drove home same day with my new car

31 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience and were able to drive home in your new car on the same day. We appreciate your business!

Thank you
Motorpoint

Rated 5 out of 5 stars

Ben Pyle was extremely helpful and very…

Ben Pyle was extremely helpful and very friendly made choosing our car very eady

31 August 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that our team member was extremely helpful and friendly, making your car choice very easy. Thank you for your kind words!

Thank you
Motorpoint

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look