Arrived late for appointment but was greeted warmly and made welcome. The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and was... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... See more
Company replied
Motorpoint itself great experience, staff very helpful. However I paid for extra Warrenty for piece of mind. What a con, so many hidden extras. My stop / start wasn’t working after 4 weeks from purcha... See more
Company replied
Kate was brilliant, i called after a failed car collection from another company, had a look around and spoke to her about a tesla i liked. She quickly sorted all my questions etc and arrange my collec... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
935 reviews
Asks customers to review
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We needed to downsides our car as needs…
We needed to downsides our car as needs had changed. Jack our sales assistant from motorpoint helped us, looked at all our options and a car that my husband could easily get in and out of. We got our car in three days of coming in, so quick so helpful so knowledgeable. Thank you Jack and motorpoint for all your help from the past to the present.
18 June 2026
Reply from Motorpoint - Birtley
Hi James,
We are so pleased to hear we could assist with your changing needs. It's wonderful that our team helped you find the perfect car so quickly. We appreciate your kind words and will be sure to pass them onto Jack and the team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
From start to finish all interactions…
From start to finish all interactions with Motorpoint colleagues were fabulous. Everyone I spoke to and me were professional, friendly and accommodating. Lynn in the dealership at Birtley went over and above what I expected. It was a very personal service and at no point did I feel like I was just another customer. Thank you Motorpoint for making my experience of buying a new car personal. I’d highly recommend Motorpoint as a customer and especially the Birtley dealership.
17 June 2026
Reply from Motorpoint - Birtley
Good Afternoon,
We're delighted to hear that your interactions with our team were so positive and that you felt valued. It's wonderful that our colleagues provided such a professional, friendly, and accommodating experience. We appreciate your high recommendation! I will be sure to pass your kind words onto Lynn and the rest of the team. Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Ty was extremely helpful
Ty was extremely helpful and very polite. He went through everything thoroughly and answered any questions or queries I had. He kept in touch the whole time from going to see the car to the day of collection. Would definitely recommend Ty to others and the whole experience was seamless.
16 June 2026
Reply from Motorpoint - Birtley
Hi Natalie,
Thank you for taking the time to leave us a review! I am thrilled to hear your experience was a good one with Tayyab and will be sure to pass your kind words over to him!
If you have any questions please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Second time we have bought a car from…
Second time we have bought a car from motorpoint, service was excellent in birtley, Amanda was helpful, friendly, informative and it was a pleasure to do business with her
13 June 2026
Reply from Motorpoint - Birtley
Hi George,
We're so pleased you had an excellent experience with our team and found them helpful and informative. Thank you for your kind words!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
If you looking to buy a car on finance…
If you looking to buy a car on finance I would highly recommend , I was met by Kate Smith on arrival.
What a lovely lass , very knowledgeable so friendly and really put me at ease ,Kate was able to show me cars in my prixe range , sorted my finance at not at any stage did I feel uncomfortable,even took me out for a test drive there wasn't anything that wasn't to much trouble , I drove away with my new car in days.
17 June 2026
Reply from Motorpoint - Birtley
Hi Amanda,
We're delighted to hear you had such a positive experience finding your new car on finance. It's wonderful to know Kate was knowledgeable and made you feel at ease throughout the process, from showing you cars in your price range to arranging a test drive. We appreciate your kind feedback! We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service
13 June 2026
Reply from Motorpoint - Birtley
Hi Mrs Nolan,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one. Please do not hesitate to get in touch if we can assist further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
16 June 2026
Reply from Motorpoint - Birtley
Hi Gavin,
Thank you for leaving us a great review! I am pleased to hear your experience was a good one. If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Collection of my car was very smooth…What a superb customer service
Collection of my car was very smooth and the customer service provided by the agent was superb. She put in a call to me the day before the collection to check that all is in order. This call saved me from going to the wrong branch due to my absence minded when reserving the car. The collection process went very smoothly and made the experience an enjoyable one. Thank you.
13 June 2026
Reply from Motorpoint - Birtley
Hi,
We're delighted to hear your car collection was smooth and our team's proactive call prevented an inconvenience. It's wonderful that this made your experience enjoyable. Thank you for your feedback!
Thank you
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate Smith was brilliant the way she…
Kate Smith was brilliant the way she answered all my questions about the car . She was a big factor in me buying the car .
14 June 2026
Reply from Motorpoint - Birtley
Hi Stephen,
Thanks for the review! It is great to hear your experience was a good one with Motorpoint Birtley and that Kate was able to offer you a great service and answer all of your questions.
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very easy transaction and customer…
Very easy transaction and customer focussed throughout.
14 June 2026
Reply from Motorpoint - Birtley
Hi David,
Thank you for taking the time to leave us a great review! I am pleased your experience was a good one. We always aim to ensure all of our customers have a smooth, friendly and stress free car buying journey with us! I will be sure to pass your kind words onto the rest of the team and please do not hesitate to get in touch if we can assist further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very friendly and welcoming staff
Very friendly and welcoming staff, the whole process from start to finish was quick and we were kept up to date throughout, I would definitely recommend Motorpoint.
8 June 2026
Reply from Motorpoint - Birtley
Hi Allison,
Thank you for your review! I am pleased to hear you would recommend Motorpoint to your friends and family and that your experience was a good one throughout!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Just purchased and collected my third…
Just purchased and collected my third car from motorpoint Birtley. All of the staff are extremely pleasant, helpful and friendly. There are a great variety of vehicles on display all at very competitive prices.
I received excellent service from Amanda from my initial enquiry through to collection of my car. Highly recommended and I will no doubt return in the future to upgrade my car.
13 June 2026
Unprompted review
Reply from Motorpoint - Birtley
Good Morning,
We are so pleased to hear about your positive experience with us! It's wonderful that you found our staff pleasant and helpful, and that you appreciated the variety and competitive prices of our vehicles. I will pass your feedback onto Amanda and the team.
Enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi,
We are so glad you had an excellent experience and enjoyed your time with us! Thank you for the review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Wasn't shown around the vehicle…
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just not a very good handover. "Rushed"
4 May 2026
Reply from Motorpoint - Birtley
Hi Sarah,
We appreciate your feedback regarding your recent handover experience. We are sorry the process felt rushed and key features were not demonstrated. We will review our procedures to prevent this.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Everything went smoothly when buy a car…
Everything went smoothly when buy a car from motorpoint thank
1 June 2026
Reply from Motorpoint - Birtley
Hi Michael,
We're glad everything went smoothly with your car purchase. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent staff
Excellent staff, salesman Lee full of knowledge about the vehicle on sale, Lee sales manager going straight to the top, well done lads and lassies at motorpoint Birtley.
3 June 2026
Reply from Motorpoint - Birtley
Hi Steve,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you found Lee really helpful!
I will be sure to pass your kind words onto the team and if we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great choice of cars and lovely people
Great choice of cars, very good service from good people. However there were issues transferring my private registration which because of the delay involved I incurred and extra £150.00 cost!
2 June 2026
Reply from Motorpoint - Birtley
Hi John,
We appreciate your feedback on our service and car selection. We are sorry to hear about the issue with your private registration transfer and the additional cost incurred. If you wish to discuss this further please drop me an email on kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service.
5 June 2026
Reply from Motorpoint - Birtley
Hi Clare,
Thanks for your review! I am thrilled to hear your experience was a good one and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Customer service first quality of my…
Customer service first quality of my vehicle second!
6 June 2026
Reply from Motorpoint - Birtley
Hi Simon,
We're delighted you appreciate our service and vehicle quality! Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service Kate Smith was…
Great customer service Kate Smith was brilliant looking after us patience and great at looking after us on a tricky situation thanks again
3 June 2026
Reply from Motorpoint - Birtley
Hi Kenneth,
Thank you for leaving us a fantastic review! I am pleased to hear Kate was able to offer you a great service and you enjoyed the car-buying experience.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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