While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Schmick Car Care Club is an absolute scam. This product was bundled into my novated lease.I submitted a repair request online for a minor scratch however they have decline the request. I advised them over the phone that I was unable to take a quality photo as the reflections was quite bad. They have refused to review the case or provide a valid reason and now not responding to any emails.
Motorone head office deny warranty even when their own experts say it is covered. We had the car protection completed - lifetime warranty.
Their head office warranty department reject a claim from their computer; even when their staff (20 years experience) who inspected the car say that the claim is covered under warranty.
Very disappointing and now have to go through the laborious process of consumer claims...
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
