Motorline Group Reviews 284

Stay away very rude staff I was made to feel not worthy of the vehicle I arranged to see when I got there at 5:30 (GARRY) a member of staff rushed out to the car park walked me over to the vehicle unlocked so I could have a look inside. I satin then asked him if we could go on a test drive he said no not today. There’s too much traffic, I told him I’d travelled over an hour to view the car. No one buys a car without a test drive right! He said no you can come back tomorrow. I have people coming as far as Scotland so I’m sure you can come an hours drive away. he gave me no time at all. He didn’t even start the vehicle up. He held onto the key and let me sit inside the car. I was made to fill like I shouldn’t be looking at this car! Very upsetting I just wanted to test drive and once I was 100% happy I would of payed in full and drove home happy a very uncomfortable experience

Asked for a simple P/Ex value for my VW against a BMW. Got a call back from a lady who essentially accused me of trying to trade in a write off or ringer. She kept talking about red flags as I had only had the car for nearly 3 months. It was like being nicked and questioned by an arrogant condescending copper. She said she could see everything online and that I would be better selling through another channel and then coming back to buy the car from them. Didn't stop her form offering a huge low ball offer though....No idea what the company is like but if she is anything to go by ill give it a swerve thanks....

Extremely Concerning Experience – Please Read Before Buying

I feel it’s important to share my experience with Motorline Direct so others understand what I’ve been going through. I purchased a vehicle from them and, within the first 30 days, discovered that it had previously been involved in an accident — something that was never disclosed to me at the time of purchase.

After noticing issues with the car, I arranged a full independent third-party inspection. The inspector confirmed accident damage and listed multiple defects across various panels. I immediately sent Motorline Direct the full report.

At first, they told me they would “get back to me in a few days” to resolve the situation. Instead of a resolution, I then received an email from their legal team. From my perspective, this clearly showed they were not willing to accept the vehicle back, even after receiving the inspection findings. They continue to try to redirect the issue to my finance broker, which I strongly disagree with. To me, this feels like they are trying to avoid their responsibilities as the selling dealer.

Throughout this process, communication has been extremely poor. My emails have been ignored, my calls lead nowhere, and I have spent over a week trying to speak to a manager with no success. Despite multiple promised call-backs, not a single one has happened. Some of the staff I did manage to speak with spoke in a rude and dismissive tone when I simply asked for help or escalation.

This entire situation has caused me a huge amount of stress, and it is now affecting my mental health. Being ignored, passed around, and left without answers has made this experience incredibly draining.

I have also taken legal advice, and based on what I have been advised, this is a clear situation where the vehicle should be taken back. I am prepared to fight this case all the way to get my hard-earned money back.

I will continue updating this review as things progress so that others can see exactly how this situation is being handled. I genuinely hope no one else has to go through what I am experiencing.

Specifically regarding Nissan Ashford - had a diagnostic booking with them and have just taken a phone call to tell me that the automatic courtesy car I had booked was now was not available and have to rebook for another date (despite this being booked and requested several weeks ago). I will now have to cancel all plans I had in place and hope I can amend for the following week. Very disappointing service but not unsurprising as this is the 2nd time I've been let down in a year by them. Customer care seems irrelevant to them, just make the bookings, don't listen or acknowledge the customers specific requests, take the money and move on to their next victim.

Worst car buying experience EVER! They are an absolute waste of time and money! Not professional at all!
This nightmare started on 3rd of July 2025 when we have financed a Tesla Model X long range 2020 in black with the reg number LG70XAV. After the finance was approved I have been asked for £1000 deposit for the car to be removed from Autotrader. I have paid that without asking any questions.
The following day I asked for some more pictures and a video of the car as the photos on Autotrader were very poor quality. Only then to find out that they don’t even have the car yet!!! Basically they have posted a car on Autotrader and on their website that it was not physically in their possession yet! I wasn’t happy at all with that but they didn’t seem to care at all, telling me that the car will arrive in a few days. The car came a week later on 10th of July and the following steps were to valet it, check it over for any problems and do an MOT.
It took them another week, when they rang me on 17th of July to let me know that the car needs an arm on the front suspension and they have ordered that from Tesla and was due to arrive on 22nd of July. I have accepted all these lies and weeks after weeks of waiting.
Another week passed and they rang me saying that they have changed the arm but now the car has another problem, it doesn’t recognise the key and it needs to go to Tesla for the key to be reprogrammed.
After another week, they said the key is done but it needs to be checked by Tesla for some other suspension problems. At this point I couldn’t make the difference anymore from whatever was the truth and the lies. Again, like an idiot I have accepted to wait for the car.
In the end, everything looked ok for the car to be collected on 7th of August after 5 weeks of waiting and lies after lies from Gary and Sophie and all the others that been dealing with this.
7th of August early in the morning left Wales with my wife and our son for a 3.5 hour drive and 170 miles to Loughborough Motorline direct. Got there at 10:30 am and we’ve been told by Sophie I suppose that they are just finishing off valeting the car. They probably didn’t have time 5 weeks to valet it. We have waited an hour and a half til 12pm to bring the car over to the front. And when they have finally brought it, the £30k car I have been waiting 5 weeks for, was clearly not valeted as it was full of dust everywhere inside. And moreover, the car had no mirror case on the left. And Gary acted like nothing happened and everything was absolutely normal. Ah, it happened yesterday he said and we ordered to come to Tesla. But no one thought to ring me to let me know. After more checks on the car, I found that the seat behind the driver doesn’t slide forward to give you access to the last row of seats, the car having 7 seats. Again, he was acting like this is normal and nothing wrong with the seat. Even tried to tell me that you only go in the last row only from the left side, like it was a bus. After that he admitted that he doesn’t really know with tesla but they are selling them constantly. Not a single time he said sorry because the car was a mess. A 30k car that was not fit for the purpose. I didn’t buy it in the end but they didn’t seem to care a bit as as soon as we left, the car went back online available for sale shockingly with a price increased by £1700 minutes after we left. From £29800 to £31500. With a broken rear seats motor and no mirror housing.
What a joke of a dealer! What an absolute waste of space!

So be careful if you want to buy a car from these jokers that most likely they don’t even have the car you’re buying yet!
I’d stay well away from them if you don’t want to go through what I’ve been!

Archaic pressure sales employed with 'deal of the day' tactics. Very disappointing

Brought a 2020 Tesla Model 3 from here within 2 days the front screen cracked, instantly informed the dealer who refused to fix the issue and said I should attempt to claim on my insurance. Now three weeks down the line after only doing a couple hundred miles it’s discovered to have a flat tire again now caused by myself. I would highly recommend going elsewhere due to how the dealer has handled this. I see other reviews similar so I do advise to take your business elsewhere

We purchased a used vehicle from Motorline in Late September, 2024. It is a Mercedes. They ran into some difficulty getting the car delivered on schedule. The Pre Delivery inspection turned up a need for more work / parts than had been expected.

The communication regarding delays in getting this work done was inconsistent in the first week or so. Management was very accessible and we spoke to them about our problem.

Very soon after this conversation we received excellent support in both communicating the status of our car as well as their 'commitment' to make sure that we received an automobile that was in excellent condition!

All businesses have problems. It is how they manage them that counts. In the final analysis they handled the difficulties very, very well!

At the time of writing this review I have been driving my car for 7 days. I am very pleased and will take my car back to Motorline for service without hesitation!

I had a frustrating experience with Motorline Direct. After agreeing to part exchange a vehicle over the phone, I paid a deposit, only to be told by Gary that he had mistakenly agreed on a different vehicle. This seems like a very clumsy way to do business. Now, I'm still waiting for my deposit refund, which was supposed to be processed this morning. I wouldn't recommend them based on my experience.

Thank you Sophie and Gary and All teams for the best Customer service and holding my Mercedes A class for 4 month free of charge, I'm so happy about the car and thank you for the gift the Chocolates is lovely, my car like new well looked after, as described on the Website, if there is 10000 Stars you definitely deserve it,
Thank you :)

Motorlink Direct is a scam!
I purchased a PORSCHE TAYCAN SALOON 390KW 4S 79KWH for nearly £100,000 from them on April 20, 2023, and within the first two weeks, I experienced a critical battery issue as it is an electric car. Despite being under Porsche warranty, Motorlink Direct refused to help and Jonathan directed me to contact Porsche for a recall. Porsche, on the other hand, took 15 days to book the car and did not provide a courtesy car. The battery issue worsened, and my car completely stopped working the next morning when I had to drop my children off at school. Porsche eventually took the car in the second week of May, but by then, I had only used the car for less than a month and had driven it for about 400 miles. I reached out to Motorlink Direct via email, but Gary claimed they couldn't do anything because the battery issue was not covered under warranty. I called Porsche again, and they have yet to resolve the issue. This experience has been extremely disappointing and frustrating from Motorlink Direct. I urge everyone to avoid Motorlink Direct and exercise caution when dealing with them.
I have been experiencing significant delays with my car repairs at Porsche Dealers in Edwalton. Despite waiting for over two months, they still do not have the necessary part and cannot provide an exact date for its availability. I have tried contacting Michaela and Principle Michelle Pearson multiple times, but they have not been responsive or willing to address the issue, likely because I did not purchase the car from them. When I reached out to Porsche Headquarters, they confirmed that the part is coming from Germany and advised me to wait without specifying a timeframe.
Recently, I received an email from Lawgistics on behalf of Motorlink, stating that they are unable to provide a refund as I contacted them after 30 days and did not follow the correct procedure. However, I am now in contact with my Finance company to pursue a full refund, as I have lost trust in Motorlink due to their sale of a faulty car for nearly £100,000 and their appalling customer service.
I strongly advise against purchasing a car from Motorlink Direct as they have been identified as a scam. Additionally, I recommend reaching out to the Financial Ombudsman Services and Trade Agency for further assistance and guidance.
Take action now to safeguard your financial interests.

I book my car on the 4 April for a new clutch and rang up to find out what was going on to be told my car a recovery I told them I was book in for investigation work before the clutch went then I has to have recovered there it be over a week and still haven’t even look at I’m lucky to be. Using my daughter car put when you ring up they try a tell you lies and make you fell silly for asking I will not ever buy a Nissan again I’m so stress out buy all what gone on and to told buy the manger they have people of sick and can’t do all the work put didn’t even bother to ring the customers to tell what’s going on and just think that are looking at my car put I’m still waiting

After 30yrs a customer I will never use you again after willfully trying to scam a OAP.

Over £600 worth of repairs quoted for the braking system.

After going to an independent garage to confirm if the work was required we found the only thing wrong was the front brake pads would need replacing within a 1000+ miles.

Mainline would have me believe a car with 15k on it needed front pads, both discs and rear brakes all replacing at the same time.

Thieves or incompetent, either is not good.

Their communication over the phone was great and they picked up my car on collection day as per agreed time. The logistics representative performed a quick survey of the car and verified car condition as stated in the advert and in photos. They gave instant feedback to motor trader AvailbleCar.com and money matters were sorted straight away.

My experience with Mr Jenkins was first rate. He was polite knowledgeable and non pushy.
Let's hope the car I bought is just as lovely!

Oliver made my experience getting a car quick and easy once again. 5 star customer service, i will never go elsewhere!

A knowledgeable and very focused sales executive in David. Personable whilst business like manner. Answered all our questions.

I was made to feel very welcome and the service i was given was second to none,the motorbility sales rep james major was very informative and went that extra mile to ensure I came away from hyundai ashford with a very satisfying outcome

Ian Turner was very helpful in helping us choose our new vehicle and keeping us updated with the progress of the vehicle would recommend this garage

Went to Ashford on Monday and despite James Major working on a Bank Holiday he could not have been more helpful or informative. He negotiated a very pleasing trade-in deal for us and we would not hesitate to recommend this dealership or negotiator to anyone. Thank you James.