Motorgurus Reviews 

1,064
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 485 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, patient, and professional, making the car buying process easy and enjoyable. Many people highlight the excellent service received, appreciating clear communication and a stress-free user experience. Reviewers were generally satisfied with their new vehicles. However, some customers noted concerns about vehicle condition, including mechanical faults or issues with the vehicle's past. A few others also experienced poor customer service, citing rudeness, feeling misled, or inadequate communication.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the helpfulness, professionalism, and... See more

Product

Clients share positive opinions on product, highlighting a great selection of cars and a smooth purchasing... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth, easy,... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all... See more

Company replied

Rated 5 out of 5 stars

Simon in Sales, Elvis and Ama were brilliant. My whole journey of reviewing, purchasing and delivery was very good. I was kept updated, they helped me with an independent aa inspection too. Thanks fol... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,064)

449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Russ the legend!

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely recommend!
Ama and Peter who delivered the car were great, they made me feel very comfortable with the process

27 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us such a lovely review, and I will happily pass on your kind words to Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent experience

Very easy to buy, salesman Ross was extremely helpful, knowledgeable, friendly and not pushy. Made sure I fully understood everything.

28 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars, we are pleased to read that you got a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service from Russ. First car buying experience that we have ever enjoyed!!

26 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a lovely review, we hope you enjoy your new car and we also hope to see you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very good company

Very good company. Great to deal with. Would recommend

26 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was very helpful and clear when…

Joel was very helpful and clear when going through details with us. Made the whole process easy

26 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars, its great to hear that Joel offered you a great customer journey.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service. Joel was very polite and professional.
Thank you!

24 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and for your kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

From the first phone call Pete mate the…

From the first phone call Pete mate the experience really easy and communication was spot on.
When picking the car up he had everything sorted and made it as easy as possible for me.

24 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a lovely 5 star review, we hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 1 out of 5 stars

Try to buy a car today At the…

Update: There usual flippant reply to complaints. I highly recommend you speak with the Local Trading Standards and always do your due diligence and check them at companies house. Here’s what Trustpilot States about this company and how they get reviews.
“We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews”
Now that is interesting.
Tried to buy a car today At the advertised price on auto trader of £6990. Asked about the warranty only to be told that there is a compulsory £199 on top of the price as they have a specially designed package to help customers that are far away from the dealership. I stated i only wanted to pay the £6990 as advertised and that i understand that the warranty should we have any problems we will need to return it to them to have it fixed but not to worry as i will have an AA inspection done, the salesperson went a little quiet then but did manage to say eventually, that this can be done but i still have to pay the £199 otherwise i don't get the warranty or the 12 month MOT. When i stated that in the description it states an oil change service and a 12 Month MOT comes with the car. The salesperson stated that is not the case and that if i go to the website it states this on their, when i again said that i want to buy it through Autotrader, he stated that Autotrader don't allow them to add the Compulsory £199, i stated i just wanted to buy the car at the advertised price and for what was in the description on Autotrader and that surely this was not correct to add extra money that is not in the description and at the same time state that you only get what is described on auto trader if you pay the extra £199. when i said that this seems to be not correct and i don't think this would pass trading standards. This resulted in this person putting the phone down. An interesting move. Please Motor Gurus listen to this call. If this is your policy then i feel sorry for the salesperson having to insist on this as compulsory amount as that would not be their fault. It was an interesting experience, confusing and felt extremely dodgy. You may be able to add a compulsory £199 to the price and then state that what is the description is only given if we pay an extra £199 because it's on your website. I will check this with your local Trading Standards and hopefully draw Autotraders attention to this matter. I repeat please listen to the call and you may gain some understanding why this is very confusing for a customer and it also felt a little confusing for your salesperson.

23 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, however it is completely untrue.
We welcome aa or RAC inspections on cars prior to customers agreeing the sale. If someone leaves a deposit through Autotrader it only takes the car off sales for a maximum of 48 hrs as the payment never gets paid to us but stays with the Autotrader. The £199 on the road fee is not compulsary and is also outlined on our website, where it tells you exactly what is covered.
And finally as far as reviews are concerned, we ask every customer to leave us a review, some do, some dont, most are excellent and some people leave 1 star reviews if they have had issues, however the majority of our customers are highly satisfied with their experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Thanks Simon, Ama and Elvis

Simon in Sales, Elvis and Ama were brilliant. My whole journey of reviewing, purchasing and delivery was very good. I was kept updated, they helped me with an independent aa inspection too. Thanks folks, love the Jeep.

22 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us such a lovely review, I am sure Simon, Elvis and Ama will appreciate your comments. We are glad you love your Jeep and hope to see you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was amazing!

Peter was amazing! Extremely helpful. Will definitely use again

22 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your kind 5 star review.
Regards
Mtorogurus.

Rated 5 out of 5 stars

Excellency , smooth drive

Joel is a brilliant Motorgurus
Awesomeness customer service

21 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for giving us 5 stars, and also for your kind words for Joel.
Regards
Motorgurus.

Rated 1 out of 5 stars

We have a problem we bought a Skoda in…

We have a problem we bought a Skoda in December after 10 days it gave up an electromechanics fault. We contacted a specialist, the repair takes 2 days max. They took the car almost 3 weeks ago. It was reported to the finance. They stubbornly claim that they are repairing and will give the car back. But we pay installments and we haven't had a car for 3 weeks. They don't want to accept the return. Even though they assured that it would last 2 weeks. This is the third and they keep claiming that the car is with a specialist. We were left without a car, transport to work or to school. And they ignore the email or always just say the same thing that the car is at the specialist and it will take a few weeks. I don't recommend it to anyone! It is a thick founded where there are more injured people. I DO NOT RECOMMEND It doesn't matter where the car broke down. It's been 10 days. You gave the cortesy car from 2008. The fear of driving before he did not have a road tax after a week was bought out after asking. And we had to pay for Inshurance out of our own pocket.

22 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your review. You sent us a message to say the car had issues whilst you had taken the car abroad. You have driven the car through Europe back to the UK whilst it had issues which created more issues. We have lent you a courtesy car while we repair your car. We have been waiting for parts from Skoda which have taken time to come. I really cant see what more we can do.
Regards
Motorgurus.

Rated 1 out of 5 stars

Selling Salvage Repaired AUDI A1

I notified in writing that they were advertising a Salvage Repaired AUDI A1, provided photos before & after the damage .. massive chassis repair front & rear .. but they said as long as it isn't on HPI check they will continue selling it.
Buyers beware of this company and especially AUDI registration GJ17 KHE they are trying to sell.

5 January 2026
Unprompted review
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Reply from Motorgurus

We fully HPI check and prepare all vehicle before sale.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Great range of vehicles

Great range of vehicles, super easy to work with. Very quick turnover. Akif was very helpful in talking me through every stage of buying, and very knowledgeable. Highly recommend.

19 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, and for your kind words for Akif.
Regards
Motorgurus.

Rated 5 out of 5 stars

Audi A6

Had a great experience with Motorgurus.I dealt with Dan,he made sure the whole process ran smoothly.
I would recommend these guys to family and friends

18 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, its nice to hear that Dan gave you a smooth service, also we thank you for recommending us.
Regards
Motorgurus.

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