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Motorgurus Reviews 

1,058
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the car buying process smooth and enjoyable. Many people highlighted the excellent service, noting that the team provided clear information, kept them updated, and ensured they found the right vehicle without pressure. The overall user experience is frequently described as easy, straightforward, and stress-free, with many appreciating the efficiency and quick resolution of any issues. However, some customers reported dissatisfaction with certain aspects, including issues with car descriptions not matching the actual condition, such as undisclosed damage or missing documentation. A few people also mentioned negative experiences with customer service, citing rudeness, lack of follow-up, or feeling dismissed when discussing personal circumstances. There were also instances where customers faced significant mechanical problems shortly after purchase, leading to inconvenience and financial strain.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers generally report highly positive experiences with the service, often describing it as excellent,... See more

Product

People report positive experiences with the product, often praising the superb choice and great range of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a Citroën C4 Picasso, and Jamie made the whole experience fantastic. He was extremely helpful, friendly, and professional from start to finish. The entire process was smooth, stra... See more

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,058)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service ice by aimo

Simon is a excellent salesman, fantastic service if ever your need a car this company is the one I would highly recommend

21 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, I will pass on your kind comments to both Ama and Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ did the deal for me absolutely…

Russ did the deal for me absolutely spot on work from the beginning made me so comfortable thank you JSP

17 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Russ gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Easy and professional

Russ the employee made it easy for me, all straightforward and professional

17 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 1 out of 5 stars

Terrible car and con merchant sales…

Terrible car and con merchant sales person .
They buy damaged cars and mileage fraud on most cars avoid!

30 September 2025
Unprompted review
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Reply from Motorgurus

WOW !! These are very serious accusations !! However absolutely not based on any truth. If you read our reviews on all platforms 95% of our customers are happy with both their car and the service they have received. It is also noticeable that you have sent in this review anonymously which confirms there is no basis for your accusations.
Regards
Motorgurus.

Rated 5 out of 5 stars

russ was fabulous and so helpful…

russ was fabulous and so helpful couldn't have asked for a better experience explained everything fully and wasn't pushy, friendly service would definitely reccomended

13 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely 5 star review, and we also appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Brilliant customer service

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all the way through from Joel who made it such an easy transaction.

11 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for writing us a great review, lovely to read that Joel gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Thank you ,Joel

Thank you ,Joel. Very kind gentlemen helped me to buy the 4 series,was everything amazing 🏅🏅

11 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service from Russ and Sammy

Excellent service from Russ and Sammy, great communication and a pleasure doing business. We will use again

7 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, we look forward to seeing you again in the future.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Bought a Range Rover velar off motor…

Bought a Range Rover velar off motor gurus.brilliant service,Peter was very helpful and informative.would definitely recommend this company

7 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and for your kind words for Peter, also we appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon was spot on from start to finish

Simon was spot on from start to finish. Very informative made the purchase go smoothly. Would Definitely recommend

6 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, and its great to hear that Simon gave you a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with the service from dan.

Very happy with the service from dan.
Felt welcome and everything was straight forward.
Ready to enjoy the car.

6 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review and we hope you enjoy your new car.
Regards
Motorgurus.

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