MotoBuys.com Reviews 

I originally purchased a minibike that was a Coleman. It was too little with not enough power. This hurricane is an awesome bike right out of the gate so far so good starts up every time thank y’all so much. The only thing better about it is maybe a model that’s a little bit taller.

** updated… since motobuys responded. Yes they did mark the package as delivered. They also stated the package was signed for by my grandson, I don’t have a grandson. Also they stated the grandson was a minor and it was signed for by him. Then Tina stated the package wasn’t signed for that no one answer the door and the driver put it in some shed. She had turn her story around constantly. The delivery photo they provided was taken 14 days after the alleged delivery and no item is shown in delivery photo. Furthermore the delivery carrier has horrible reviews and to this date when I contact the actual carrier they stated this was misdelivered and motobuys needs to file a claim and as of their response motobuys has not filed a claim.

Placed an order and it was confirmed that it was misdelivered and apparently handed to a minor. The delivery team confirmed error and told me the merchant will handle replacement/refund. Merchant told me they would refund my account yesterday than told me at the end of day they’d follow up with an update tomorrow and still no refund. I have now had to file a complaint with BBB and file a chargeback. They constantly lie about resolving issues

What an awful experience- please don’t waste your money on this garbage. Roll bar didn’t fit and these clowns have fake reviews on their web site. There is no way to leave a real review which should tell you a lot about the legitimacy of this company. Laughable - they tell me to call customer service they have ghosted me and won’t reply to emails. Paid for a warranty I’ll never get to use. Paid for it to be put together and the fuel system was hooked up wrong. Paid for delivery and had to pick it up. Had to put new brakes on it 4 months in because of a defective part. Buy a Polaris instead of this junk

Ordered a trailmaster 50cc scooter. Worked for a few days , needed new battery the company said , then worked for few days needs new carborator the company said , worked one day , bike will not turn over when started. Occasionally when it does I wouldn’t trust it !! I can’t ride this scooter and several calls back and forth they don’t care !!! No problem sending parts but they sell lemons. I asked to return it they said no well look at it but if it starts upon arrival I pay for shipping both ways! I’ve put so much money into this trash of a scooter that I could have bought a good one from a company that’s not a scammer and has no feelings for their customers ! It’s like ordering a scooter from SHEIN!! now I have to sell it for parts and only had it for three months !!!!!!!! Do not buy from this company. Beware !!! Money hungry and heartless !!!!! Go to your local store and buy !!!!! Save yourself money and a headache. Scam !
UPDATE !! THEY REPLIED TO THIS POST TO PRETEND TO EVERYONE THEY WANT TO HELP AND MAKE THINGS RIGHT! ALREADY SPOKE TO TINA THE MANAGER OVER 87 TIMES .. TRUTH IS COMPANY SAID FU NOTHING THEY CAN DO - SORRY I GOT A NON WORKING LEMON OF A SCOOTER BUT THATS THE CHANCES YOU TAKE WHEN YOU ORDER ONLINE !!! THE PLACE IS A SCAM THEY SELL NON WORKING PRODUCTS AND DO NOT CARE AS LONG AS THEY GET YOUR MONEY !!! WOULD NEVER RECOMMEND TO ANYONE !!!! AND A FAKE REPLY IS ABSOLUTELY THE MOST SCAMMIEST THING A COMPANY CAN DO. WHEN THEY ARE FULLY AWARE THEY TOLD ME THEY WONT REFUND OR REPLACE EVEN THO ITS UNDER WARRANTY!!! Wow

Orders a scooter, that arrived with no assembly instructions, contacted the customer service 3 times no reply. Scooter had some scratches from where the key had been used a lot and a small dent in the top part of the fender. Put the scooter together with other scooters videos and pictures from the manufacturer, but will be taking it to have a mechanic look at it, which will be a separate expense I will have to acquire. •consumer protection laws federally and in some states, state that if something requires more assembly than the average person can do on their own, if instruction are not provided the item is considered sold as a defective item, and warranty can be void since it could be put together correctly •

I placed an order for an assembled Trailmaster Taurus 200GX on April 9th. Other than an automated confirmation, I didn’t receive any updates, until I reached out inquiring about delivery updates. That started a 3 week inquiry of me reaching out with little to no response. When I did get a response, they didn’t align. I didn’t receive a shipping email until I filed a dispute with my bank nearly 30 days after ordering.

The unit itself runs really loud, struggles to climb hills at our campground, and came without the ordered windshield. Overall, I would recommend to spend a little more on your golf cart/utv to save yourself the headache of dealing with this company.

Two phone calls to Customerservice and I still don’t have a status on my order. Both people were very abrupt cold and seemed anxious to get off the phone.

I received the bike so I gave them 2 stars but to pay for “pro” assembly is ridiculous! The carburetor wasn’t touched, the chain had to have 2 links cut out due to the adjustments being maxed upon arrival with a flappy chain, the front brake line was ran on the outside of the forks and it was hard to find any lock tight. Horrible and they have no idea how to put a bike together and tune it to be ready to ride .

Ordered two rps 125cc four wheelers for my kids for Christmas of 2025 and paid extra to have them assembled before arrival. Within a month of riding them, the frame has cracked in two places on both of them, the back rack welds broke and the rack came off. Back brake light bracket weld broke, air filter fell right off. Exhaust bracket welds broke with exhaust hanging. You call Bob to try and talk to the warranty people and he laughs saying, iv sold thousands of these the welds dont break like that. Of course you call the warranty place multiple times and no answer or no return call on a voicemail. It is now only 3 months of having and my kids cant even ride them safely. Do not waste your money on this garbage and half careless customer sevice after purchase.

no assembly or operating instructions, battery completely dead even after repeatedly charging, chain comes off sprocket repeatedly and the sprockets are out of line by 1/2". there's no customer service. buy anywhere else

Horrible experience. Placed an order(12/9) in the beginning of Dec for the Blazer i2k and paid extra for it to be delivered before Christmas and it never showed up.
After 8 attempts(calls/emails) starting 12/22 to get answers and finally got one on 1/15/26 that my order was on hold due to their own clerical mistake and the best they could do was $100 off plus free shipping. I canceled the order after their lackluster response/apology/ compensation. Thanks for nothing and thanks for ruining my kid's big Christmas present.

I love this product. You can buy also

Purchased a mini Jeep for my kids and delivery was extremely wrong. They “lost” my order after telling me it had shipped. Then my order wasn’t assembled, then ABF supposedly had picked it up and the lady at ABF said they had gone 3 times that week for pick up’s and nothing was ready… fast forward to a month later the Jeep arrived. Windshield broken, missing mirrors, an engine that was not mounted properly and rattles very loudly while driving, brake fluid reservoir that was not installed properly and causes the brakes to not work, electrical nightmare… headlights flash like a strobe light, speedometer and gear lights do not work. $4000 and no response from Motobuys.

bad customer service. they messed up my order. now they are making up excuses why my mso papers never got sent so I cant even register the bike. order from someone else.

I've been calling Moto buys for at least five six days in a row always going to call back or talk to shipping or something but shipping never called me back again Friday yesterday didn't call me back again getting concerned because I still haven't gotten a tracking number paid a lot of money and purchased extra for faster processing so no tracking number is still looking at 10 to 12:14 days for shipping still I would think and that's not fair when you pay extra I would just like some answers in a tracking number

Bought a $5k Trailmaster Blazer i2k go-kart for my son. The battery was defective upon arrival and failed to last a single charging cycle. that's not MotoBuy's issue. They actually quickly sent out a new battery without an argument. the issue is they put the wrong dang shipping label on it and sent it to someone 200 miles away from me.

I called them once I noticed the city was wrong on the tracking number. They said "oh, those mistakes never happen, but we'll try to contact our shipping department." Huh? Where is the shipping department? China??

Then I got the photo confirmation that the batter was delivered somewhere else. Emailed them and they finally got back to me confirming what I already confirmed for them. "Not to worry, we will get the battery to you!"

Great, so I wait and finally get the notification that night that they created a shipping label. It was Friday, so I knew it wouldn't get shipped till Monday. No biggie, that was plenty of time to get the battery and install it before our weekend trip to the off-road park.

Well, when I looked closer at the new tracking, it was coming from the customer they incorrectly shipped it to. So, instead of asking that customer to ship it to them and Motobuy immediately ship a replacement to me, they expect me to rely on their customer to ship it back with no real incentive to do so. Meanwhile, this is like an $800 battery, so I wouldn't be shocked if the other customer just tries to sell it.

Called them today to express my disbelief that they would have a customer send a part to another customer just to prevent them from having to potentially eat the cost of another battery. The woman who answered the phone was once again thoroughly clueless as to what was going on. I called at 10:30 am and she stammered around and said she'll call back once she figures it out. They are closed now, and no phone call.

What company does that? Asks another customer to ship a part to the right customer!?!?

We had a ton of fun taking the go-kart out on some trails last weekend. They were great about keeping me updated on shipping and answering my questions along the way.

I purchased the Trailblazer scooter (170cc) from Motobuys and added the $50 priority service option. The entire transaction was excellent—the scooter arrived faster than expected, in perfect condition, and it has been running flawlessly ever since.

I chose Motobuys for several reasons. First, many showrooms simply drop-ship but charge more for the same product, so I didn’t see the need to pay extra just to view it in person. Second, Motobuys has a strong reputation, with years of history and plenty of positive feedback, which gave me confidence after doing my research. Third, their shipping rates were fair compared to others.

I also considered Amazon, but those scooters are sold by third-party vendors, not Amazon directly. In the past, I placed an order through Amazon only to have it canceled a week later due to the seller being overseas. With Motobuys, I could trust the source and avoid that hassle. On top of that, they offer a wide selection of models and their website made it easy to find exactly what I wanted.

Overall, I’m very satisfied with my decision to buy from Motobuys and highly recommend them to anyone considering a scooter purchase.

Ordering the mini bike was a smooth process, and it's rare to find customer service this responsive. I'm quite happy with the product and the great support behind it.

As someone new to this, I'm pleased with the trail four-wheeler. But I do wish the manual had been a bit clearer.