We have been using Motia fuel cards for a few months now, we decided to change after we were contacted by Harry and so far our experience has been nothing but positive. Harry calls regular to make... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start Ms Safina Mohammed has been looking after me and not only until she managed to get me registered, but even afterwards. Customer service and after sale services is brilliant and Safin... See more
Company replied
Excellent service from Jade and Motia Really happy with the service I’ve received from Motia. Everything has been straightforward and professional, and Jade has been brilliant throughout. She’... See more
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James Chambers (my account manager) calls me every week advising me of what the fuel prices are doing weather I use his fuel card or not, fully understanding the trying times at the moment with fuel... See more
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Company details
About Motia
Written by the company
Welcome to Motia!
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Managing a business means making constant decisions. The difference between running smoothly or into problems is having the right information when needed.
Contact info
Alexandra House, Lawnswood Business Park, LS16 6QY, Leeds, United Kingdom
- 0113 298 1000
- motia.com
4.4
Excellent
3K reviews
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Reply from Motia
Hi Rosemary
Thanks for the 5 star rating!
We're pleased to hear that Mohammed provided clear, helpful and supportive service. We'll make sure to share this with him.
All the best
Motia
I had a really positive experience with…
I had a really positive experience with Mia H. She was friendly, professional and genuinely helpful throughout, making everything straightforward and easy. Communication was excellent, and she was always happy to help with any questions I had. Really appreciate the great service — thank you, Mia at Motia! 😊
21 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for the wonderful 5 star review!
We're thrilled to hear that you had such a positive experience with Mia and that her friendly, professional approach made everything straightforward and easy. We'll pass on your kind words.
Thanks again
Motia
Excellent communication
we've been using Motia for some time now, the set up was smooth and hassle free thanks to the help and support of Leia Hobson our account manager. We are regularly updated on price fluctuations and I have been impressed with the communication of expected price hikes due to world events and being tipped off to fuel up before those take effect!!
21 September 2026
Unprompted review
Reply from Motia
Hi Mark
Thanks for taking the time to leave us 5 stars!
We're delighted to hear that your setup process was smooth and hassle-free, and that Leia has been able to provide the support and communication you need. We'll make sure to pass on the feedback.
All the best
Motia
I acquired a telematics product via…
I acquired a telematics product via Motia but when calling up to confirm the engineer visit, found out that the money had been taken but the process hadn’t been folllowed internally and the sales agent had taken the day off without completing the sale so I was never going to get the products in time.
They have agreed to give me a refund which is why they don’t get 1 star.
Just overall very disappointing as they presented a great solution.
17 September 2026
Reply from Motia
Hi Ben
Thank you for taking the time to share your experience.
We're sorry to hear the experience didn’t meet your expectations. We appreciate you taking the time to speak with our team, and while we're disappointed we couldn't help on this occasion, we wish you all the best and hope to have the opportunity to support you in the future.
Thanks
Motia
Amberleigh Barnes always replies &…
Amberleigh Barnes always replies & completes the task effectively & efficiently. Always polite. Thank you Amberleigh I'm sorry you are not my Line Manager!
20 September 2026
Unprompted review
Reply from Motia
Hi Nina
Thanks for the fantastic 5 star review!
We're delighted to hear that Amberleigh has been so responsive, efficient, and helpful. We'll be sure to pass on your kind words.
All the best
Motia
By being friendly and clear in…
By being friendly and clear in explanation of your product
16 September 2026
Reply from Motia
Hi Tim
Thanks for taking the time to leave us 5 stars!
We're pleased to hear you found our team friendly and the information clear and easy to understand. We appreciate your support.
Thanks again
Motia
Paperwork does not reflect the offer
I was told that I would only get charged £9 a year but sadly the paperwork does not reflect the price but rather shows it at £18. Not the agents fault. So I will keep this updated as it goes along.
8 September 2026
Reply from Motia
Hi
Thanks for taking the time to share your feedback.
We're sorry to hear about your experience. We believe that your account manager has been in contact with you and resolved this issue for you.
Apologies for the inconvenience.
Thanks
Motia
Straightforward application.
Caroline made the application really easy and straightforward.
I’d highly recommend her.
It’s nice to get decent customer service.
15 September 2026
Reply from Motia
Hi Paul
Thanks for the 5 stars!
We're pleased to hear Caroline made the application process simple and straightforward. We'll make sure to let her know.
All the best
Motia
Great fuel card provider
Great fuel card provider and excellent customer service provided.
18 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for the 5 star rating!
We're pleased to hear you've had a positive experience with both our fuel cards and customer service. We appreciate your support.
All the best
Motia
Hi a very easy professional Company to…
Hi a very easy professional Company to deal with.
17 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for the 5 stars!
We're pleased to hear you found us professional and easy to deal with. We really appreciate your support.
Thanks again
Motia
Motia Fuel Cards - Safina Mohammed's efforts
From the start Ms Safina Mohammed has been looking after me and not only until she managed to get me registered, but even afterwards. Customer service and after sale services is brilliant and Safina is still making her efforts to ensure that I am getting the best service and fully satisfied, which indeed I am, thanks to Safina.
Safina keep up with the good hard work.
17 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for taking the time to leave us 5 stars!
We're so pleased to hear that Safina has continued to support you every step of the way. We'll be sure to pass on your kind words to her.
All the best
Motia
Excellent service from start to finish
Excellent service from start to finish. Mohammed Hussain was absolutely brilliant from the very beginning. He was friendly, professional and extremely helpful, taking the time to explain everything clearly and making the whole process really straightforward. The fuel cards have been a great addition for us and have made managing fuel costs much easier. I wouldn’t hesitate to recommend Motia to other businesses. Great service and a great experience!
17 September 2026
Unprompted review
Reply from Motia
Hi Natasha
Thanks for the amazing 5 star review!
We're delighted to hear that Mohammed provided such great support from the very beginning and made the process straightforward. We'll make sure he sees this.
Thanks again
Motia
Very bad company
Very bad company
First they call the customer to use there service then they deduct the money from account and after that they dont activate the card and then again they deduct the money fron account still not activated the card dont use these company very bad service
16 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
If you would like to discuss this further please contact our customer services team at customerservices@motia.com
Thanks again
Motia
Great Service
I have been extremely pleased with the service and commitment provided by our account manager Jake Dawson. Constantly keeping me up to date on services available and fuel prices, his assistance in switching our account over made it a very smooth process. Highly recommended.
1 September 2026
Unprompted review
Reply from Motia
Hi Carl
Thanks for the wonderful 5 star review!
We're delighted to hear that Jake's support and regular updates have made such a positive difference. We'll be sure to pass on your kind words to him.
All the best
Motia
Easy to log an issue and a quick…
Easy to log an issue and a quick response with relevant explanation
17 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for the 5 stars!
We're pleased to hear you received a quick response and clear explanation. We appreciate your feedback and support.
Thanks again
Motia
Best company we have dealt with
At Vital Workplace Training We do about 6000 miles a quarter between me and my business partner, this just made sense but getting it set up and working was made so easy by Harry Illingworth. Also love the check up calls to make sure everything is ok. USe Motia and Harry worth every penny
17 September 2026
Unprompted review
Reply from Motia
Hi
Thanks for the 5 star rating!
We're delighted to hear that Motia has been a great fit for your business and that Harry made the setup process so straightforward. We'll be sure to pass on your kind words to him.
Thanks again
Motia
My Account Manager Helen is great
My Account Manager Helen is great, she keeps in contact and I find her to be friendly, professional and positive. She is always trying to get the best deal possible.
The price she offers is always the price we pay.
The portal is easy to navigate and saves us a great deal of time when checking our fuel usage each week.
This is the first fuel company that I have worked with in the last 25 years that keeps their word.
17 September 2026
Unprompted review
Reply from Motia
Hi Garry
Thanks for the fantastic 5 star review!
We're thrilled to hear how highly you rate Helen and the support she provides. We're also pleased that the online portal is helping save you time and making fuel management easier. We'll make sure to share this feedback.
All the best
Motia
Reply from Motia
Hi
Thanks for the 5 stars!
We're pleased to hear you're very happy with our service and that everything has been running smoothly.
Thanks again
Motia
Reply from Motia
Hi George
Thanks for taking the time to share your feedback.
We're sorry to hear about your experience. We've forwarded this to your account manager and they will be in touch to help resolve this.
Thanks
Motia
eas easy to request a new card and they…
eas easy to request a new card and they responded quickly
17 September 2026
Unprompted review
Reply from Motia
Hi Elaine
Thanks for the 5 stars!
We're pleased to hear that requesting a new card was quick and straightforward, and that our team was able to respond promptly.
All the best
Motia
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