I love their jeans and the updated sizing (since I last bought from them years ago) has really helped me out. I would give 5 stars it’s just despite the sizing, which were updated to be inclusive fo... See more
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Review summary
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Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
Company replied
Very pleased, delivery cheap and fast, dress was nice and good quality and at a good price, a bit too long for my liking but other than that I’m happy xx
Company replied
Ordered the stated size jeans that match my daughters size, but when they arrived the jeans were way to big for her. So on the second attempt, ordered the next size down and they fitted correctly. It... See more
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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bought two tops and a dress and…
bought two tops and a dress and returned the two tops, there was nothing wrong with them i had only tried them on for a few seconds so i sent them back and they were sent back to me without a refund! this is such a pain because now i have no use for these tops and i want my money back!
17 April 2026
Reply from motelrocks.com
Hi Debbie, I can see that your returned items have been refunded in our system and we have not returned any items to you - if you need any further help please make sure to reach out to the customer service team!
Motel x
didn’t receive the dress and they only…
didn’t receive the dress and they only told us about the refund after 8 days when they said that the dress was going to arrive from 2-5 days. We still had to pay the delivery fee. We also called them multiple times without an answer.
13 April 2026
Reply from motelrocks.com
Hi Ibtehaj, I am very sorry to hear that you did not receive your order - it looks like this was unfortunately sent back to us as a failed delivery. If you have any questions regarding this please make sure to reach out to the customer service team, I apologise for the inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Yasmin, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Perfect jeans if the sizing is accurate, low quality
Jeans are really nice, but the sizing is so hit or miss. Sometimes a L34 fits perfectly and other times its HUGE
Also, £60 for jeans is quite a lot for not a lot of quality, ive had black parallel motel jeans that have completely frayed at the seam, and the dye completely washed out of my darker blue jeans within a few months.
15 April 2026
Reply from motelrocks.com
Hello, I am sorry to hear that you have experienced these issues with your jeans - your feedback regarding the sizing and quality will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Simple birthday jeans
Simple website so easy selection and ordering process, prompt delivery. Good quality goods received as birthday present.
15 April 2026
Reply from motelrocks.com
Hi Margaret, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hi Sonia, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hi Ruby, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
This store is so awful!
This store is SO terrible. My order had delivery issues and was delayed for weeks. I sent emails and tickets so many times and have never gotten a response at all. The item arrived after the weekend I needed it so now I need to return but the fee is $30. I shouldnt have to pay a return fee for an item I didn't get to use just because they shipping was so much more delayed than the timelines promised on their website. I also cant get in touch with anyone to discuss the issue.
This place is just so awful and upsetting that they just ghost their customers.
3 April 2026
Unprompted review
Reply from motelrocks.com
Hello, I am very sorry to hear that you have had a disappointing experience with your order - please can you provide your details so that we can take a look into this further?
Motel x
A present for my daughters' 22nd…
A present for my daughters' 22nd birthday,just opened today! Sooo luxurious and soft! Very chic,she is soooo happy. Thank you very much for service,sent quickly and packaged well, will use you guys again.
21 April 2026
Reply from motelrocks.com
Hi Mo, thank you for leaving us a review. I am so glad to hear that you and your daughter have been happy with the order and the service provided - I hope to see you shopping again soon!
Motel x
Parcel never arrived and customer…
Parcel never arrived and customer service won’t reply
26 February 2026
Reply from motelrocks.com
Hi Fern, I am sorry to hear that you have not received your order - I can see that you have reached out to our customer service team and you have received a response on 23rd and 27th March but they have not received anything further from yourself. Please reach out via email, phone or chat so that the team can take a look into this for you! I apologise for the inconvenience caused.
Motel x
Your product are fabulous but tell me…
Your product are fabulous but tell me why i spend 1 hour trying to work out how to return a item . i order the wrong side and ypu kept telling me it was due to my wifi wich it wasnt
13 April 2026
Reply from motelrocks.com
Hi Sarah, I am sorry to hear that you have had trouble when submitting your return - please always make sure to reach out to our customer service team who will be happy to resolve this for you as quickly as possible. I apologise for any inconvenience caused.
Motel x
I didn’t even receive my product can…
I didn’t even receive my product can you check where it is ?!
10 April 2026
Reply from motelrocks.com
Hi Rishaan, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with any further information available. I apologise for any inconvenience caused.
Motel x
Exchanged an item that didn’t fit…
Exchanged an item that didn’t fit really easily, returns process was simple and the items were good qualitu
13 April 2026
Reply from motelrocks.com
Hi Sara, thank you for your review. I am so pleased to hear that you have been happy with your items and the returns service provided - I hope to see you shopping with us again!
Motel x
They send me a wrong size (oversized)…
They send me a wrong size (oversized) and I want to return them and no one answers the phone or email. I suppose have a full refund for them
7 April 2026
Reply from motelrocks.com
Hi Dife, I am very sorry to hear that you have experienced this issue with your order - it looks like one of the customer service team agents has sent you an email on 15th April and the are awaiting a response. Please reach out so that they can get this resolved for you - I apologise for the inconvenience caused.
Motel x
There was gathering of fabric which…
There was gathering of fabric which resulted in them being too tight !
8 April 2026
Reply from motelrocks.com
Hi Zo, I am sorry to hear that you have not been happy with your item and your feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Andrea, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Bad shipping experience
International shipping is stated to take 3 to 5 working days but it has been 8 working days and my package is still in England at the moment. There are little to no updates regarding the status of shipping as well.
7 April 2026
Reply from motelrocks.com
Hi Kodali, I am very sorry to hear that you have experienced a delay with your delivery - please make sure to always reach out to the customer service team with any issues so that they can provide you with further details. It looks like the delivery has now been made and if you have any problems please reach out to the team. I apologise for the inconvenience caused.
Motel x
Didn't deliver
I haven't received my package that I ordered about two weeks ago, I contacted motel rocks and they said that they would look for my package. They told me that we would contact me within 5 days and they didn't. I would really want to recieve my package...
Update: after quite some time i die recieve my parcel after all! Motel also played me back 6 euro's because of the delay (which was i think about a month).
17 April 2026
Unprompted review
Reply from motelrocks.com
Hi Linde, I am sorry to hear that your parcel has not yet arrived - the customer service team will be in touch with you today and I apologise for the inconvenience caused.
Motel x
Always trusted.
Quality of clothes is always brilliant and worth the money. The delivery service I can always trust to come on time and if I’ve had to return it’s never been a hassel
7 April 2026
Reply from motelrocks.com
Hi Sophia, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Thank u for all your help
10 April 2026
Reply from motelrocks.com
Hi Audrey, thank you for your review. I am so pleased to hear that the team was able to help you out and I hope to see you shopping with us again!
Motel x
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