Found some chili sauce I'd been looking for at a great price so ordered a case along with a few sweet treats and some electric salt and pepper mills (didn't need them, but the price was decent).... See more
Company replied
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See what reviewers are saying
Website says 3-5 days delivery, I'm now 2 weeks down the line and nothing. contacting customer services over and over during a 4 day period and being told 'systems down' or 'system not responding'. Ev... See more
Company replied
Don't bother. I've used motatos a few times..orders always take longer than expected. Products are ok and arrive as described, but the long waits are becoming ridiculous. Order placed around 10 workin... See more
Company replied
What a joke! After having placed an order more than 10 days ago, i still hadn't received an email about its dispatch. I contacted customer service and was told the order must have been lost by royal m... See more
Company replied
Company details
Written by the company
We are a different kind of food store. We save food from manufacturers that otherwise would risk ending up in landfill due to changes in packaging, seasonal changes, or short best before dates.
Contact info
8 Devonshire Square, EC2M 4PL, London, United States
- hello@customerservice.motatos.co.uk
- motatos.co.uk
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with my delivery today
Happy with my delivery today
All arrived and nothing broken well packed
26 July 2023
Unprompted review
Reply from motatos.co.uk
Thank you so much for the 5* review ✨ We are so happy that you are satisfied with your Motatos delivery 😍 We really can't wait to welcome you back for another order soon 🙏🏻
apparently damaged and returned to…
apparently damaged and returned to company without me ever receiving them!...I tried to contact company but they make it difficult and never replied
So I contacted PayPal and got refund!.
I still have not had any communication from company!...just loads of emails with offers ...even though I unsubscribed !...
21 July 2023
Reply from motatos.co.uk
Hi! It makes us so sad to read that you had this experience with us, We always strive for our products to arrive in the best condition but in this case unfortunately yours could not 😕
We apologise for this and will pass your feedback on to your courier service! We are happy to hear you received a refund.
Our customer service is available 9-17 by phone Mon-Thurs, 9-16 Fri and we are always happy to help.
Otherwise, you can reach us at hello@customerservice.motatos.co.uk, hope to hear from you 💚!
Quick delivery.
Quick delivery, very good prices.Packaged extremely well, all packing can be recycled.
2 July 2023
Reply from motatos.co.uk
Hello Climate Hero! 🚀 We are so pleased to hear you are happy that you are pleased with our delivery. We aim to esnure packing can always be recycled as much as possible so we are feel that you feel this was done 😄 We look forward to welcoming you back again soon for another order. 🌏 🙌🏻
Reply from motatos.co.uk
Thank you for taking the time to leave us your feedback! 💫 We are so pleased your goods where packaged well! We hope you continue to enjoy shopping with us and cant wait to make another order for you with our great deals!🤩
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience and the help you received from our customer service 😍
Reply from motatos.co.uk
Hello! Thank you for taking the time to leave your review 🌟 We are so pleased to read you are happy with us and our dleievry. We really look forward to welcoming you back again soon for another order! 🌏
Great products and really good value
Great products and really good value. Well packed and protected and delivered in good time. Would have been five stars but they forgot to pack one item and I didn’t realise for a while. No arguments over refund but product was out of stock by the time I realised.
11 July 2023
Reply from motatos.co.uk
We are happy to hear you had positive experience when ordering with us!
Great products at great prices
Came across this website after searching for some biscuits that I could no longer find on ocado. Really great selection of products at reasonable prices, with best before dates clearly visible so that you know exactly what you are purchasing.
Delivery was quick and the box was well packaged although there were a few broken biscuits.
Been recommending motatos to loads of people already!
11 July 2023
Reply from motatos.co.uk
We happy to hear you loved shopping with us and are recommending us!
Great products at unbeatable price
23 July 2023
Reply from motatos.co.uk
Thank you for your 5 star review 🌟 Its so great to hear you are happy with our pricing and we cant wait to welcome you back again for your next purchase. 💚
Food I cant get anymore was available…
Food I cant get anymore was available to buy through motatos.very happy with my purchases. The sizes are greatly improved too. Great work!
10 July 2023
Reply from motatos.co.uk
Thank you for buying with us and saving perfect goods from being thrown away unnecessarily 😍 Its great to hear that you are happy with the products and we cant wait to welcome you back again soon. Sincerely, Motatos 💚
Good products fast service
20 July 2023
Reply from motatos.co.uk
So great to hear ✨ Highfive to you for helping to save food and other goods from being thrown away unnecessarily 🙌
Good range of items,
Good range of items,
Fast Delivery
Not everything is over its best before date, which is a definite plus
Bargains prices.
This is my second order and will order again
18 July 2023
Reply from motatos.co.uk
Thank you so much for your lovely review, we are happy to hear that you are enjoying shopping with us. Thank you for joining us in the fight against food waste! 🙌
Always great savings
Always great savings, which in today's economic climate, is a good thing. Never had a problem with the quality of the food stuffs, some brands of which I have never heard of ... but, always good.
22 July 2023
Reply from motatos.co.uk
We are so glad to hear you are happy with the great deals you have found while shopping with us. We hope you continue to join us in the fight against food waste! 🍊
Amazing Value for money fast delivery…
Amazing Value for money fast delivery handled with care will definitely buy from here again A++++++++
14 July 2023
Reply from motatos.co.uk
That's great to hear! Thank you for shopping with us! 💚
Seeing as it was packed 12th July and I…
Seeing as it was packed 12th July and I still don't have it yet I'm not impressed
22 July 2023
Reply from motatos.co.uk
We are so sorry to hear that! We can see you have been in touch with our customer service team, we hope you have been able to get the assistance you needed! 💚
Easy to order
Easy to order, lots of new things to try (found the tastiest biscuits ever and they are vegan!) Packed really well, delivery time slot notification and arrived when it should.
5 July 2023
Reply from motatos.co.uk
What a lovely review! Thank you for taking the time to leave us a review, and for joining us in the fight against food waste! You're a real climate hero 💪
Cheap, on time and best CS
Cheapest price for the same brand and quantity compared to online and shops. On time delivery. Best customer service as well.
13 July 2023
Reply from motatos.co.uk
We're so glad to hear you are happy with your Motatos experience! 💚
Still waiting for delivery
6 July 2023
Reply from motatos.co.uk
Please get in touch with our customer service team and we will be more than happy to help you with this issue.
Great support by the team.
12 July 2023
Reply from motatos.co.uk
We are pleased to hear you were happy with the customer service you received!
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