Mostbet Official 

Simply 5 months trying to verify my documents. I sent everything that was requested, and they simply stopped responding to emails.

Very unfair experience with Mostbet.

I placed bets on the Morocco vs Senegal match, which initially ended 1-0 and was settled as a loss. However, the official CAF decision later changed the result to 3-0 in favor of Morocco due to Senegal’s forfeit.

Despite this being the final and official result, Mostbet refused to resettle the bets or provide any refund, claiming they only consider the result at the end of the match.

This is very disappointing, especially as a long-time customer who trusted this platform. Other betting companies have handled similar situations more fairly by offering refunds or resettling bets.

This raises serious concerns about fairness and customer treatment.

I would not recommend this platform based on my experience.

I cannot withdraw my money from Mostbet.

I have been trying to withdraw 69,000 KZT for several days. I used different methods (VISA, Kaspi, mobile payment), but all requests are constantly canceled.

Support only gives template responses about “bank technical issues” without providing a real solution or timeframe.

Previously, withdrawals worked fine, but now none of the methods are working.

Please resolve this issue and process my withdrawal. Otherwise, I will escalate this complaint and post it on multiple platforms.

I have been having issues with withdrawal from my account id-272108914 and name Teresia Morin Kanyiri. I have tried reaching the support team and they are giving me the same feedback from different support teams. They been telling me to wait for 72 hours everytime and its rejected afterwards. They are not giving me reasons to it. I have done this 5 times each gime waiting 72hours. Been more than a week same thing everytime

Everything is fine except withdrawal issues realy annoying..

But there's no platform prise their members like mostbet... Respect to youth minded

They never allow me to withdraw my money. After they deposited my money which took them over 30 days to my account, they are now declining my withdrawals. This is the respond from operator "The "Rejected" status means the money has been returned to your gaming account. Now let me explain why this might happen.

Most often, requests are rejected due to technical reasons. For example, the website is undergoing maintenance and the payment system is unable to process the request. I recommend waiting a bit and then retrying the withdrawal request.

You can also withdraw money in parts (by dividing a large amount into smaller amounts).

If you need the money quickly, create a new request using another payment system. Note: Money can only be withdrawn using the same banking details you used for the deposit. I had done it for this."so I did as he said again they reject it and fail to respond. I guess is high time i delete my account from this operators. I need my money back and delete my account asap. Id 270319812

Majhe bank account bankwale ne freeze kele aahe karan mi mostbet madhun paise withdraw karto mostbet game ha india madhe kaaydeshir aahe ha mi bank madhe kay sangu

This platform don't even deserve a star, I my gaming ID 272305108,i never trusted them in the first place so I deposited as low as 500 naira, I placed two bet and I won the both of them, then I decided to place a withdrawal, boom, I got a message that my account Is frozen,and now there are requesting for my Telegram ID, a selfie with My Id card, a selfie with My bank card,
Which I already did, do you know the funny part there didn't respond to the mail, probably there would use my ID and my face and my bank card to commit fraud, dont ever trust them there are fraudulent

⚠️🚨🚨 POSSIBLE FRAUD
🚨⚠️No withdrawals with MOSTBET!!!!!⚠️🚨
I have made multiple deposits no issues, even once when the deposit wasnt shwoing they solved the issue right there and then, but when i attempted to request a withdrawal for the first time they froze my account .
It started with me trying to add my phone number which needs an SMS for confirmation but i havent received the SMS , when i raised a ticket they kind of deactivated my account and they sent me an email stating they resolved the issue!
I will keep this comment updated if they actually gave me my account back , if not please avoid this platform at any cost!

ID: 272393944
Requests made : RS00358844 & SR00358773 (last one is still pending)

I made a deposit of 5000 through UPI using BHIM Payment method yesterday at 9:15am ist. Still amount added to my wallet.
I have reached to support team few time there is use and always getting repeated response. And i have created deposit request adwell but no resolution found
Ihv already shared screenshot and deposit details to your support team.

Gaming id 65373551
Request id: SR00355343

Please help ASAP

Very poor service and customer support I deposited 500 taka and made it upto 1000 taka but when it's time to withdrawal they asking me for Number verification. I entered number but no OTP camed into my SMS and they circled for it for whole 3 days. After 3 days I somehow got my number verified. But again I tried to withdrawal they again said "You need to withdraw with the same thing you did deposit". I was actually trying withdraw same method that I did deposit. But still they were not talking my withdrawal.

Then I contacted support In built chat/telegram bot everywhere but they were saying non logical things like "Logout and login", "Deposit again to withdraw", "Use website version", "change your number again". Even I got email reply saying "There is no problem in our server, saying it's my account problem". 😡

Then I contacted a agent. I choose agent cash out and gave that code to the agent. It was mostbet official agent. When I gave that verification code to that agent, he just simply took that code and went to my account and confirmed the withdrawal process but he didn't sent me money in my mobile banking app. I begged him "sir please sent my money I really need that", he just like spamming wait,wait,wait,wait. After requesting for 7 hours he finally sent that money.
👉SO PLEASE NEVER USE THIS PLATFORM IT WILL TAKE YOUR MONEY.

Worst website/application of mostbet
Warning - please do not trust them. When you make a deposit they will not tell you that its non refundable. That deposit money is gone to them. They are asking to place the bet of odds more than 1.3. If i win. Only the winning amount can be withrawn. You will not get your deposit back. Guys do not deposit huge amount you wont get it back. They say it is part of rules but later when you deposit its non refundable and they say its part of police. Do not trust its a warning you cannot withdraw money

I have been playing on this platform for several years (Account ID: 114486483). Most of my gameplay is in live casino games such as roulette and Sic Bo. Over time I have deposited and lost a significant amount of money on the platform.

Recently I contacted support asking about cashback or any loss-based bonus. I was informed that cashback is only calculated for slot games and that live casino games are not eligible for cashback or goodwill bonuses, even for long-term players.

This was disappointing because the promotion page mentions “casino cashback,” which can be confusing for players who mainly play live casino games.

I requested a small goodwill bonus considering my long-term activity and losses, but the support team declined and only repeated the platform policy.

My feedback for the platform is to make the promotion terms much clearer and to consider offering some form of loyalty or loss-based rewards for players who mainly play live casino games as

I initially believed that Mostbet was a trustworthy betting company, but unfortunately my experience turned out to be very disappointing.

My account had more than $400 in balance. Suddenly, my account was frozen and I was asked to provide verification documents. I fully cooperated and sent all the required documents.

It has now been more than four months and I have not received any proper response from their support team. Instead of resolving the issue, I later discovered that my account balance had been reset to $0.

I find this extremely unfair and unprofessional.

Based on my personal experience, I cannot recommend this platform and I advise other players to be very careful before depositing money there.
account id : 257184140

Gaming Id : 271317298
Amount: 10500 INR
Hello,
I made a deposit of 10500 rupees to my Mostbet account two days ago. The money was successfully deducted from my bank account.
I have already sent the payment receipt and bank statements three times, but the deposit has still not been credited to my account, and I have not received any clear resolution from your support team.
This delay is unacceptable. Please urgently check the transaction and either:
• Credit the deposit to my account
or
• Return the funds to my bank account
I am attaching the payment receipt again for your reference.
Please resolve this issue as soon as possible. I expect a clear response regarding the status of my deposit

This app is totally a fraudulent app. My account was frozen last month without any issue and breach of community guideline from myself. Then in order to go through the verification process which is the policy of mostbet to restore access to frozen account, I provided them all the required documents and details. I acknowledge this verifying process of mostbet but from last couple of days whenever i provide them my original Id card pic placed next to birth certificate (B-form in Pak) in single pic, they are just giving me a copy paste message that to send again. I have sent them pictures again and again by capturing different pictures but still the issue persist. Kindly look into this matter.
Gaming id: 267847334

SR00341006
your payment team send me Mail from you official mail ask for new new data for withdraw new account number and thats after accepting the withdraw and after deducting from my account.
I make more than 20 requests to withdraw but decline except 4
4000 and 5000 and 2250 didn't received and 500 the 500 all what I received . had 80000 in my account you refuse to proceed with 20 payment . all Mail conversations screen shot i had.
how you send me Mail ask for new details and than you told be transfer done . and ask for statements and all the required for lose time.
if you have 1 printed screen your agent send me the show it to me .
worse gambling website ever.
realy. that's your reply:
Dear customer, we have finished reviewing your order number SR00341006.
Unfortunately, we are unable to send money to the data you provided due to restrictions imposed by the bank/payment system. Please provide us with alternative data to send money. This data must be sent to this message within 24 hours. Mostbet.
and I send 2 new data 2 account number . 5/3/2025 after your reply
I reply :
every time the same a video a pdf statment and bla bla for waste my time without any action you already Stolen the money
this time you have to proof that you send the money.
send me a screenshot for the payment proof from your agent for the 3 amount 4k 5k and 2500 you will not reply cause you are a Swindlers

I have deposited money on Mostbet India multiple times without making any mistake. The payment goes through from my side. The bank confirms it. Everything is clear. Yet the amount does not get credited to my gaming account.
This is not a one-time technical glitch. It has happened repeatedly.
There is no valid explanation for the delay. Customer service keeps giving the same scripted reply: “financial team is working hard.” That sentence has become a shield to avoid real accountability. If the financial team is working so hard, why can’t they resolve a simple deposit issue in a reasonable time?
Deposit is the foundation of any casino platform. Without deposit, there is no game, no thrill, no excitement. Ironically, Mostbet has good games and real excitement. It could easily be one of the best platforms. But what is the use of thrill when your money is stuck in limbo for 2–3 days after every issue?
Previously, after repeated complaints and constant follow-ups, the amount was finally credited. But why should customers beg for their own money? Why does it require pressure and multiple tickets to fix something so basic?
Customer care exists to help customers, not to repeatedly praise their financial team’s “hard work.” If a platform cannot handle deposit issues efficiently, what exactly is the priority?
This kind of delay creates fear. It makes users feel unsafe while depositing. It starts to look like mismanagement at best and something worse at worst.
I am genuinely disappointed. A platform with potential is damaging its own reputation by failing at the most important function: handling customer funds properly.
Please be very careful before depositing on Mostbet India. There is no guarantee your deposit will be credited quickly. And once it is stuck, you may need patience, persistence, and repeated complaints to get what is rightfully yours.
Unacceptable. Frustrating. Not trustworthy in its current state.

Don't trust on this casino ... It has high deposit failure and their customer care says ask your bank for chargeback and our bank says money already credited to merchant so I lost INR 2500 thanks god it was not some big amount ... I have forget my 2500. My account id 265938962 same answer I am getting since 2 month ...my bank not doing any chargeback as they are saying once money credited to merchant so they can not do chargeback hence I said I forgot my money ... If have reverted me the same nonsense in email which you are sending me since 1 month .. I would request kindly check merchant Bank statement as my bank said to ask merchant for the same .

WARNING WARNING WARNIG !!!!!!!!!!! MOSTBET CHECK YOUR REVIEW HOW MUCH YOU HAVE 1 STAR AND ALL REVIEW ITS ABOUT WITHDRAW
THESE TRANSLATIONS ARE PAYMENT DEPARTMENT SPECIALISTS HAHAHAH WARNING DONT DEPOSIT MONEY ON THIS CASINO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WARNING!!!
I WITHDRAW 25000 PLN METHOD BLIK TO NUMBER PHONE I RECEIVED ONLY 6700 PLN AND I SEND ALL PROOF AND THEY 3 WEEKS SPECIALISTS CHECK
I GOT TRANSFER FROM PERSON BITGET AND BYBIT
I THINK THEY ARE SCAMMERS !!!!!!!!!!!!!