I’d hoped to get wardrobe photos of a capsule for my style type; didn’t happen. Stylist’s advise re types of clothes for my body type were very helpful. Colors for “soft summer” not helpful for me p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
found it difficult to cancel subscription therefore money deducted from my acct . resolved after email to Mossi.ai read who refunded 25% of the subscription taken. overall satisfied with email respons... See more
Company replied
I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste... See more
Company replied
I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural... See more
Company replied
Company details
Written by the company
Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.1
Average
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mosso is not an app
Mosso is not an app. It is only a website.
They don't let you know until you have payed a subsription. I cancelled my subscription when I discovered this and asked for a refund. They don't give one. Stay away!
5 May 2026
Unprompted review
Reply from Mosso
Hi Mette Bolle,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number METTEBOLLE751016. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Don't subscribe
The app doesn't provide logical results. I have an hourglass shape and am getting recommendations on outfits for billowy fitting clothes. None seemed to define my waist. All inappropriate for an hourglass figure.
1 May 2026
Reply from Mosso
Hi Pattie,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PATTIE201290. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Total scam avoid it at any cost
Total scam avoid it at any cost. I signed up and cannot cancel anymore. Was in contact with email support but they ghosted me and I still get charged every month...
EDIT:
confirmation of fraud! Only way to get out after consulting the bank is to cancel your card(s). If you are reading this, DO NOT trust this merchant. They never reply to emails as there is no real employees, and every message as the reply to this comment is AI generated (you can see by yourself that the replies are ALWAYS the same automatic originated)
5 May 2026
Unprompted review
Reply from Mosso
Hi Diana,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DIANA666802. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I got an immediate response from…
I got an immediate response from customer service and was happy with how they handled my request.
4 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I cannot cancel this charge
I cannot cancel this charge. When I try to, there is an illustration to confirm i am human. I cannot understand how to complete the test.
5 May 2026
Unprompted review
Reply from Mosso
Hi Marlyn Kasten,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MARLYNKASTEN805556. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I cancelled with you and unsubscribed…
I cancelled with you and unsubscribed but you took $79.67 from my account and what did I buy with that money? Nothing. You unsubscribe and cancel but they still take a lot of money from you.
5 May 2026
Unprompted review
Reply from Mosso
Hi Kylie Eastwood,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KYLIEEASTWOOD512049. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Ok daily look
The colors chosen for me were a surprise. Especially the mint green. The styles do suit my taste. Wide leg trousers, sort of an androgynous style
4 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Not worth the 19.00 subscription fee
Not worth the 19.00 subscription fee, I want a refund and cancel my subscription
4 May 2026
Unprompted review
Reply from Mosso
Hi JL,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JL230338. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Wasn’t what I expected and that is why…
Wasn’t what I expected and that is why I canceled.
27 April 2026
Reply from Mosso
Hi Judy Webber,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
I should be able to claim the free…
I should be able to claim the free trial then create the account. If the account has to be created first, why does the free trial link take me to a screen that says create your account? There is no code to put in for the free trial after creating the account. A free trial should be the first can you sign up for.
I think this is indicative of future issues. Please close this issue and unsubscribe me from all future emails. Thank you for your help.
4 May 2026
Reply from Mosso
Hi Kristin,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KRISTIN378967. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Very Beneficial.
It is very specific which will be so helpful going on from here. I love how you work with different pieces of clothing along with the colors that work best with skin type. Thanks so much. This will be very beneficial.
4 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I was so surprised by my season
I was so surprised by my season! But I’ve worn some of the colors and have had good reactions. I especially liked the styling tips.
3 May 2026
Reply from Mosso
Hi PHYLLIS MEYER,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
Website wasa tug of war
To get to the website was a tug of war. Too early to tell if it’s good for this woman over 50.
3 May 2026
Reply from Mosso
Hi Maureen ,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
They kept adding on more and more money…
They kept adding on more and more money for things I don’t want. I’m trying to get a refund. Never did receive my results. Don’t order this!
3 May 2026
Unprompted review
Reply from Mosso
Hi Consumer,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CONSUMER318524. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
So far I am eager to learn more!
So far, I met my stylist & she acknowledged my point about the climate where I live. So often people say "it can't be that hot." WRONG, as June, July, & August into September prove!
I'm intrigued with the color choices which I like very much, although I seldom have ever shied away from color!
3 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I have had my colors done many years…
I have had my colors done many years ago and I was told that I was a winter. This tells me I’m an early spring?.?.?
These colors don’t look good on me.
2 May 2026
Reply from Mosso
Hi Barbara Meismer,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
My stylist was knowledgeable and…
My stylist was knowledgeable and friendly. Now, I just need to do what she has recommended!
3 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
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