Moss Bros. Reviews 

Very disappointing service. Will never purchase from this website again. Returned unsuitable items that didnt fit. Most items unopened as one item didn't fit so entire suit was unsuitable. Refusing to refund they have used the excuse of not being returned on time and secondly said items are defective but they will not show pictures or any proof. Items were returned promptly after they arrived. Shop with caution at this store. You will constantly get told they are looking at it or a certain member of staff is out and continue to get responses from various different staff members who won't deal with it and advise someone is dealing with it. When in fact they are just fobbing you off hoping you will go away. They have both my money and the items I returned now, it's an atrocious service.

Absolutely appalling clothing company. I ordered two shirts and a pair of shorts in August. The quality of the clothes was so poor I returned them immediately for a refund. The returned items were delivered to Moss Bross according to Royal Mail, but a month and a half later I still haven't received a refund and their customer service has stopped replying to my emails. I've had to open a dispute with my bank to receive a refund. Very dishonest company. Avoid at all cost!!!

I’ve had a poor experience with Moss Bross Clothing after they refused to replace a blue pair of suede loafers which after a short period of time the product began to look extremely poor. After discussing with customer service team they refused to exchange. Overall, I expected a better experience from a well known brand I won’t be shopping here ever again.

When I walked in at the Oxford Street West branch, the gentleman, Sidi, who served me, knew exactly what size I needed. He was quick to help me with my outfit requirements. Excellent customer service!

Customer service on first visit was.. not rude, but certainly not polite. Far below what you'd expect from a grocery store, without mentioning a "high quality" suit store. Staff were incapable of finding my booking despite that I turned up on time and gave my name and other info. (took ~10 minutes)

Second visit was arguably terrible. Two employees were talking at the counter, when I entered one left to go to another room. The other one (A lady) was on the phone (clearly to a friend/family member and not business related) and completely ignored me despite me obviously waiting at the counter and asking for help. I didn't get served until another employee came from upstairs and talked to me.

Suit is nice and fitted well. Only thing this store does right clearly.

Norwich store.

Kilt hire for 5 people. Sent to wrong address, 3 outfits were MISSING THE KILTS!!!! 2 of which were sized wrongly all leading to an awful panic pre-wedding. I won't bore you with the ins and outs of the continued TERRIBLE service. My advice is to dodge Moss Bros at all costs.

My recent visit to Moss Bros, Cambridge was for an alteration to a made to measure suit I purchased from this very outlet in 2018.

On enquiring by telephone of the possibility to provide this service, the procedure was explained in plain language. I attended an hour later where the procedure and cost was once again explained. The entire procedure was started and completed in good time with zero fuss or loss of valued time.

The altered three piece suit will be ready for collection just 6 days from remeasurement procedure.

The assistant, Megan displayed enviable degrees of confidence, manner, attitude, diligence and enthusiasm throughout.

I feel completely assured whilst looking forward to the collection day.

Wanted to commend Darren at FENCHURCH st branch Moss Bros. Made me feel comfortable, was very patient with me during & after my purchase. Showed me different suits & shirts willingly & although I didn’t buy a suit in the end I still returned to buy a shirt because of my experience with Darren.

Thanks & praise to him👍

This company have hurtled downhill. Their prices are too high, their service is non existent, their staff arrogant and indifferent. They have introduced terms and conditions that are either not explained or are concealed and are onerous to the point of illegality.

I tried to hire a suit for a formal family funeral.
I booked a fitting service. The sraff were friendly and after several attempts found a fit and size that fitted. Once ordered the delivery was day before the funeral. It was a work day so I had my suit collected. Sadly it was not the correct fit I ordered. Too late change. The trousers fitted but not the jacket. I returned to the store and explained the wrong fit was ordered. Only the trousers were suitable.. I said I didn't want pay for a service and an item that I couldn't use. They were not able to offer a refund even though it was not my mistake. I offered a partial refund but no manger was in to help so I had leave. Customer service emailed once but never followed up. Talking to the store staff I learnt that even though I booked a fitting appointment the ordering is still a gamble. Such a waste of customers time. Happy to take money and gamble on a hire but never compensate when it goes wrong. Avoid the hire service. Too big a risk if you have an import event. Still no follow up from the store manager or customer service a week later. Shocking

I went into the Moss bros store to exchange 2 groomsmen shirts that were the wrong collar size. We bought 4 shirts 2 weeks before but only took 2 that day. They were brand new and not unpinned from the packing.Exact replicas were on the shelf. I chose different collar sized ones but was refused because I couldn't provide the receipt. This is very frustrating & shocking as I didn't ask for a refund, just an exchange for a similar shirt. I will think 10 times before shopping at Moss Bros again.

Numerous failings with purchasing and hiring suits for our wedding. One complaint brushed under the carpet regarding my husband's custom suit order. A second complaint underway regarding subsequently failings of the hiring process met with constant deflections. Poor quality suits, poor quality - if any - customer service, and complete lack of detail when fitting.
An utter disgrace of a company with no regard for customer 'care'.
Do not give them your money.

Absolutely shocking service from moss!! Refused to refund me on a a £70+ shirt that evri left on a door stop, The service is abismol! To refuse a refund on a parcel that the carrier left on someone’s doorstop is shocking. I’ve told so many people about this and i will continue to post this till the kingdom comes…. You jokers!!

These people shouldn’t be in business. Ordered five outfits for a black tie event and they managed to get it wrong eight times…..

- Delivered suits to the wrong branch.
- Sent different coloured trousers - blue instead of black.
- Sent suit jacket for a child for a 6’5” bloke.
- Managed to get a shirt order wrong three times.
etc etc etc

The sooner a company arrives to provide a decent service the sooner Moss Bros will be gone. Absolutely hopeless.

I strongly object to being asked for my email and mobile number when returning unwanted ties to your Bracknell store. I see on my receipt that this is a requirement to get a refund but do not understand why. No other shop has asked for these details. I will not be using Moss Bros again. I am refraining from commenting on the person who served me - I will give them the benefit of the doubt and put it down to them having a bad day........

Hired white tie for a second time, which had not only doubled in price but also arrived with a tatty waist coat and a yellow-stained tie. When mentioning this at pick up, I was told briskly that if I want a better product I should buy it. After an unpleasant conversation, I received a second waist coat and bought a clean tie. Over the past three years, I have bought four suits in this store, but I don’t think I will shop there again.

Absolutely super service from Dev and Laura at the MacArthur Glen Mansfield store. I needed a new suit for a social occasion but didn't want to simply buy off the peg at a mass market store. I wanted professional advice from people who could not only ensure I was fitted correctly, but could advise on what would actually suit me personally. I'm now kitted out, the suit looks great and was reasonably priced. I'm way more than happy. You can often see the difference between someone who's simply grabbed a suit at a major retailer because it looks "near enough" and someone who's coordinated and really does look the part. If you want the latter with an enjoyable retail experience, these are your guys. Thank you.

I have reached out to your customer service multiple times, but unfortunately, I have not received any meaningful assistance. The responses have been repetitive and unhelpful, and my concerns remain unresolved.

Additionally, my in-store experience at your London location was equally disappointing. Staff seemed uninterested and unwilling to assist when I asked questions, which reflects poorly on the overall customer care standards.

It is extremely frustrating to make a purchase with certain expectations, only to find that the service and product fall short of what was promised. I strongly urge you to review your service procedures, as the current approach is not sustainable and leaves customers feeling ignored and misled.

The man left a TAG on my pants which was for a special wedding day.
Romford

Bad customer service. Parcel get lost asked for help. And I explain I can’t track my order anymore as it’s not updating and company who were delivering my order told me we can’t find your parcel anymore it’s lots.

Went contacts the moss bross explain situation, they send me the link where I can see when’re is my parcel. It’s seems like they don’t listen when I said I contacted them they told me parcel lost and system not updating minke. Then they told me keep waiting maybe it’s arrived!

What do you mean maybe it will arrived when I was told it’s lost. After that no replay on emails and went silence!