Moshulu Reviews 

315
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant. Many people highlight the exceptional customer service, noting that representatives often go out of their way to assist. Reviewers are also very happy with the product quality, describing the footwear as well-made, comfortable, and stylish, with excellent designs. However, some customers also noted concerns regarding product durability and design. People reported issues such as soles disintegrating, straps breaking due to poor construction, and products not being repairable. A few reviewers also experienced inconsistent sizing or unusual design choices that affected wearability, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Reviewers highlight positive aspects of quality, praising the good quality leather, beautiful colors, and... See more

Staff

Reviewers consistently express appreciation for the staff, describing them as polite, helpful, and... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting exceptional and... See more

Order

Customers consistently note ambiguous experiences with order, with many describing specific items they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I find what I need each time I visit Moshulu at Sherborne, Dorset. It's a tiny store but their displays are clever and they produce fabulous shoes and boots from the back of the shop as if by magic... See more

Rated 5 out of 5 stars

Just the BEST customer service and fabulous shoes too! Had to return a couple of things as they weren’t to my liking and both the exchanges and refunds were really simple and straightforward. You can... See more

Rated 5 out of 5 stars

I have worn their black brogues for work for nearly two years now. Same pair. So incredibly comfortable - definitely the most comfortable brogues I’ve ever worn. In my top 5 most comfortable shoes... See more

Rated 5 out of 5 stars

I visited Market Harbour branch today on the advice from a shopper at Rushden lakes. I bought two pairs of sandals and was bowled over from the amazing service of Charlotte and Lesley. I tried on lo... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

315 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(315)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm very happy with the service and the…

I'm very happy with the service and the product itself. I bought my dream shoes: teal, leather, mid-heel in size 8! (It was a real struggle to find anything like that even on Oxford Street). I bought them online and there was no problem with exchange on bigger size (7 to 8). Also, during the process shoes were discounted and Moshulu paid back the difference :)
I am very grateful and happy :)

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Good product and service

I was thrilled with my 'Wasabi' sandals in indigo which arrived today. Great fit and lovely cushioning underfoot. First time I have ordered from Moshulu, but easy to order online and delivered in timescale. Would definitely use again

16 March 2024
Unprompted review
Rated 3 out of 5 stars

14 days to refund or exchange

Brought the wrong size - was told that AS SOON as back will be exchanged but not so ,they then hung on another 2 weeks before refunding back to the credit card .
Attitude was alot better with Customers service 3-4 years ago .
I did not get offered any help to return had to ring again to then only to be told could send out ( another 10 days on top I thought) therefore had a taxi to P.O to still await a exchange or refund, at this point I brought elsewhere.
It is unnecessary to take 2 weeks to come back out of their bank account into our bank account therefore lost a customer over.
The 28 th I brought ...the 15 th my refund !

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Great shoes and slippers

Great shoes and slippers, comfortable, easy website, delivered on time. Last two orders have been to replace shoes/slippers that I had worn out after many years of comfort.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Lovely item and great service

Fantastic! Had an issue navigating the website delivery options and got in touch with Customer Service. They were so quick, helpful and friendly in sorting out the issue. Slippers arrived the next day and they are super. Would definitely order again and recommend.

20 February 2024
Unprompted review
Rated 2 out of 5 stars

Stayed loyal for too long

After packing for return the fourth pair of slippers (Bo) in a little over a year, I am finally calling it a day on Moshulu. The quality has declined in the ten years I started shopping with them, but this last pair are a joke and would be overpriced at a quarter of the cost. The depth of the sole has been reduced by a half and is a cheaper synthetic than previously used. The material across the top of the slipper has been cut back to such an extent it is impossible to get your foot in. But if you could put your foot in, the inner top seam is bulky and would rub, making the slipper unwearable. And stupid me. Knowing of the decline of my regular slipper (Alaska), I 'treated' myself to the more costly Larksfoot for Christmas and already the decorative stitching is breaking and coming away. The sizing is now all over the place (size 5 sent back previously as it was shorter than a size 4), which may be due to the fact the manufacture has moved from Europe to China. Not that you'll find that in the "About us" spiel on the website. The two stars are provided because one is the minimum and the second is in recognition of the customer service/returns process. So long and thanks for all the fish.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Buying boots you didn't know you needed!!

The two female assistants in the Wells store couldn't have been more helpful . Their enthusiasm and knowledge of the product made purchasing a pair of boots a very positive experience. they should be complimented on their skills.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

Slippers are very narrow and short but nice quality

Beautiful slippers and beautifully made although I think their sizing is for tiny feet! I am always a size 37 with all brands but with Moshulu, the slippers were very narrow and short - more like a 36.

I received a full refund of the cost of the slippers minus the original 3.99 postage. Returns are free.

22 January 2024
Unprompted review

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