Mortgage Decisions Reviews 

678
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and professional advisors for their exceptional knowledge, endless patience, and personalized guidance during important property purchases. First-time buyers especially appreciate how approachable and reassuring the team is, completely taking the stress out of overwhelming situations. Consumers consistently note that the overall mortgage service is smooth, transparent, and free of confusing jargon, making complex procedures easy to navigate. People also highlight the brilliant communication, fast responses, and reliable support, ensuring they were consistently kept fully updated throughout their entire journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as professional, reliable, and... See more

Service

Users describe positive interactions with service, highlighting an outstanding, professional, and efficient... See more

Customer service

People report positive experiences with customer service, highlighting great communication and advisors who... See more

Response time

Reviewers mention positive feedback about response time, highlighting swift, professional, and prompt... See more

User experience

Customers had positive experiences with user experience, reporting that the process felt smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our financial advisor was Megan and she was an incredible help as we are first time buyers so didn’t have any clue what to expect starting this process. Megan made everything so clear and simple to us... See more

Company replied

Rated 5 out of 5 stars

Avnee and Helen have been a dream and we are so glad we chose Mortgage decisions for our first purchase. After speaking with other brokers (with hard sales tactics) Avnee really was a breath of fresh... See more

Company replied

Rated 5 out of 5 stars

Best decision ever going with Mortgage Decisions!! As a young couple buying our first home together, we found investing in mortgage advisors a game changer. A massive thank you to both Jon and Mark w... See more

Company replied

Rated 5 out of 5 stars

We would highly recommend Kevin and Helen for any mortgage advice. They helped us with our recent remortgage and it all went very smoothly. Their communication is brilliant, and they were really he... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Dedicated to providing advice on mortgage and protection products and services to suit our customers. Call our experienced team of Mortgage & Protection Advisers, 03454 500200.


Contact info

5.0

Excellent

TrustScore 5 out of 5

678 reviews

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No recent history of asking for reviews

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5.0

All reviews

(678)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Megan

I just wanted to say thank Megan for your help so far—it's been truly appreciated. You've made the process a lot smoother after dilemma and I’m really grateful for your support.

7 April 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Charlie!

Rated 5 out of 5 stars

First Time Buyer treated with kindness

We have nothing but praise for Matt and Helen who have helped my daughter get onto the property ladder. Their kindness and understanding is second to none and they are an absolute advocate for excellent customer service. Nothing has been too much and we were able to put our complete confidence in them.

Mortgage Decisions should be proud to have them on their Team.

Thank you again.

7 April 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

This is wonderful news, thank you for leaving the review, Matt and Helen will be so pleased.

Rated 5 out of 5 stars

Exceptionally high standards.

Both Matt and Helen worked closely with us throughout the stages of our mortgage application. They supported us and explained things clearly and concisely. We cannot fault them and are extremely grateful for all they have done. Thank you.

3 April 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Mark, this is great - thank you for leaving the review.

Rated 5 out of 5 stars

Matt Pickett is a fantastic asset to this company

Matt Pickett is a fantastic asset to this company. He breaks the mortgage broker stereotype as he is extremely personable while still remaining professional. I felt fully supported as a first time buyer and Matt answered all questions as promptly as possible with understandable explanations. I wouldn’t hesitate to recommend him as a mortgage broker.

27 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks so much for taking the time to review your experience.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent experience from start to finish. As first time buyers, the process seemed somewhat daunting. However the team at Mortgage Decisions made the whole process smooth and so easy! They were informative, punctual and understanding. Any question we had they were more than happy to help and explain everything in a way in which was so easy to follow as first time buyers who were new to all of this. Could not recommend their services anymore.

26 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Tyler, this is great news. All the best.

Rated 5 out of 5 stars

Thank you

Jamie, Mark and Robyn have all been fantastic in helping me to secure my mortgage offer. They have been extremely responsive and able to answer any queries I've had, and put me at ease through what is mind-boggling process. Thank you.

26 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Issie, it can be very confusing, you did the right thing!

Rated 5 out of 5 stars

Excellent service

Excellent service. With us every step of the way and made a stressful time much less so. Gavin and Helen were always there to answer any questions and I'm sure we wouldn't have got an offer without their amazing help and support.

25 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Tracey, thanks so much for the review - this is great to hear!

Rated 5 out of 5 stars

Excellent service

Excellent service. Mark was very professional, knowledgeable and affable. He would always answer our calls or promptly call back and help us with our queries.

17 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Natasha, Mark is one of the best out there!

Rated 5 out of 5 stars

Our experience didn’t get off to the…

Our experience didn’t get off to the best of starts but rest assured we were rescued by Matt and Helen who then help us with securing our mortgage offer.

Thanks again to you both

21 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Louise!

Rated 5 out of 5 stars

Absolutely Brilliant Service

Helen and Matt have been great, They keep in contact constantly and have been keeping me and my partner up to date everyday. It has been a brilliant service and I couldn’t give them higher praise!

21 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

This is wonderful to hear, thanks Dave

Rated 5 out of 5 stars

Excellent

Excellent! Simon was great - Very pro-active, efficient and knowledgeable. Thank you for all your help!

20 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Would recommend!

I have recently dealt with Mortgage Decisions whilst exploring some new options with my Partner. The service I have received is exceptional and I would highly recommend them to anyone

5 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Xack, this is great to hear, thank you for your endorsement.

Rated 5 out of 5 stars

2nd Time using Mortgage Decisions

2nd Time using Mortgage Decisions. This was my 2nd mortgage with Mortgage Decisions and Mark & Robyn have always been there to answer any questions we had and made sure that we were well informed even when the news received from the valuation wasn't great! Would recommended and will be using again

3 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Louise - Mark and Robyn will be delighted to hear this!

Rated 5 out of 5 stars

Highly recommended

Mark and Robyn worked tirelessly to get my mortgage offer and I could not have done it without them. Highly recommended

17 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Charlotte!

Rated 5 out of 5 stars

Definitely recommend

Matt was incredibly helpful and made sure that I understood what was going on with each step of getting a mortgage! I would definitely recommend for first time buyers like myself!

12 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Abbie, Matt is a fantastic Mortgage & Protection Adviser!

Rated 5 out of 5 stars

Professional, knowledgeable and approachable

My sons have just exchanged on their first home and we wanted to share our very positive experience of dealing with Megan Morgan from Mortgage Decisions. From the outset we felt totally supported by her. She is so approachable and was always there to answer any queries. She has a real indepth knowledge of the process and product. Megan was able to help us navigate around a couple of very difficult issues and made us feel calm and reassured. I honestly don’t think we would have achieved our objective with anyone else, she went above and beyond. Thank you Megan!

10 March 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Juliet! Megan will be so pleased to read this.

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