Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

5-star
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1-star

Asks customers to review

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Really helpful and always reassuring.

12 May 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Gerard . It has been a pleasure helping you. Margaret

Rated 5 out of 5 stars

Highly recommend!

Karen was extremely helpful in securing our new mortgage deal. Great communication from start to finish and very insightful on the products available to us! Thanks again!

18 May 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Niall for your kind review it was a pleasure to help you both secure a new mortgage deal. Karen😊

Rated 5 out of 5 stars

Straight forward and stress free

Really took all the stress out of finding a reasonably priced mortgage during a financially volitile time for the world !

Couldn't recommend them enough.

18 May 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Fingal, best wishes in your new home!

Rated 5 out of 5 stars

Karen helped me to get a Mortgage and…

Karen helped me to get a Mortgage and was prompt in quickly turning around and sorting out a deal for me. Will recommend her to anyone looking to secure a mortgage.

28 April 2023
Unprompted review
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Reply from Mortgage Time

Thanks Bala was a pleasure to help you and your family secure your new mortgage. Karen

Rated 5 out of 5 stars

Jason provided exceptional service from…

Jason provided exceptional service from start to finish throughout my new mortgage application. Great communication keeping me informed at all times.
I would highly recommend using Mortgage time!
Thanks Jason

1 May 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for the lovely review Angelique; It was a pleasure helping you buy a new home! All the best, Jason

Rated 5 out of 5 stars

Friendly and helpful service from Crysta

Crysta was really friendly and helpful. We were able to get sorted quickly and easily. She explained everything really clearly. Thanks Crysta.

21 February 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for your lovely review Nicola. It has been a pleasure to help and I wish you all the best in your new family home! Crysta 🙂

Rated 5 out of 5 stars

Cate dealt with our BTL mortgage…

Cate dealt with our BTL mortgage renewal and found us the best deal on the market.
Definitely recommend mortgage time to sort out your mortgage needs.
1st class service once again.

3 April 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you both it, was a pleasure to be able to help with your buy to let!! Cate

Rated 5 out of 5 stars

First class service from Chris Cherry!

We would highly recommend Chris for sorting out your morgage. He was very professional, friendly and informative about the options available and got us the best deal. Chris made the whole process stress free and easy.

Thanks Chris for all your help. You are a star!

21 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks so much Jess, hope you're all settling in well in the new house!

Rated 5 out of 5 stars

Remortgaged with Jason at Mortgage Time…

Remortgaged with Jason at Mortgage Time after previously using them to take out my first time buyer mortgage. Jason was quick and helpful in securing the best available deal. Great company to use I would highly recommend.

3 March 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Liam! Glad I could help and let me know if you need anything going forward! All the best, Jason

Rated 5 out of 5 stars

Highly recommend Karen

Highly recommend Karen at Mortgage Time. Karen has been great at getting us a great mortgage deal and following everything up to get us an offer really quickly. Karen even arranged a better rate with mortgage provider than we originally expected.
We are not based in Edinburgh but Karen was still able to find us the best deal and communication was amazing via email and telephone.
Thank you very much Karen

27 March 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It was a pleasure to help you in your new home purchase. Karen

Rated 5 out of 5 stars

Awesome Margaret!!!

Margaret has been awesome in not just helping us make the right choice for our mortgage but was also very quick in the turnaround. Given our circumstances, it was important to get very quick responses and Margaret ensured that all along including getting the offer out from the lender in ultra quick time. Thanks a lot, Margaret!!!
A definite recommendation… she’ll definitely get you a good deal in line with your circumstances.

13 March 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Nikhil. It has been a pleasure helping you purchase your new home . I wish you many years of happiness there. Margaret

Rated 5 out of 5 stars

Kerry done amazing job.

Kerry done amazing job.
Very friendly and very quick service x
Thank you for much for help us x
❤️

23 March 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review 😊 Wish you both lots of happiness in your new home. Kerry

Rated 5 out of 5 stars

Margaret couldn’t have been more…

Margaret couldn’t have been more helpful. We were stressed after a different mortgage advisor (unrelated to Mortgage Time) had disappointed us, but Margaret reassured us, she explained everything clearly, she made us aware of our options so that we felt we could make the best decision. She was very good at getting back to us quickly. She went out of her way to help us and we really appreciate it!

22 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Simon. It was a pleasure helping you purchase your gorgeous new home. Margaret

Rated 5 out of 5 stars

Super service from Cate

I was privilege to have Cate as my mortgage advisor.
She is professional, kind and patient. From first meeting her, I felt I was in good hands. she held my hand from start to finish. making sure I get the best deals out there, from mortgage to life insurance. I would definitely recommend Cate, her service was first class.

27 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Annmarie it was an absolute pleasure to help you buy your dream home, I hope you love it and the park opposite for the dog will be great :-)

Rated 5 out of 5 stars

Jason at Morgage time

Excellent service from Jason he ticked all the boxes and made this process very stress free and easy.would highly recommend Morgage time to help with all your needs very profesional.

10 March 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for the lovely review Amanda, it was a pleasure helping you and Lee with your mortgage. All the best, Jason

Rated 5 out of 5 stars

Highly recommended if you are moving home

Great Service from Chris! He took care of everything and helped us find a good deal

1 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for your kind review Gordon, hope you and your family enjoy your new home!

Rated 5 out of 5 stars

Knowledgable and Professional

Chris was great. He made the process extremely easy. Helped me out getting a mortgage for a bit of a quirky property which I would have really struggled to do on my own. Highly recommend.

6 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Paul, happy to have helped and hope you enjoy your new home!

Rated 5 out of 5 stars

Great and reliable company

Great and reliable company. Highly recommend. Kerry is very lovely and helpful.

27 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your lovely review and was great to catch up and to arrange your mortgage again. Kerry

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