Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. Mortgage Broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How Amazing

60 years of age first time buyer RTB thought had no chance but what the hell .. credit so so but give it a shot .. Simon Greaves you are the best example of how to make a person a person and not just a client , you held my hand throughout the process , took all my phone calls and made time in your busy schedule to advice and keep me calm .. and 3 months later we got the mortgage and starting the paperwork .. its not about the money or fees paid its about how you treat people so many thanks again for being an amazing advisor you do your company proud well done top star

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I had a dealing with Patrick of the…

I had a dealing with Patrick of the mortgage experience is one of the representative
Was absolutely top class from the start till the end
The best thing about Patrick he always looking for the best deal for you and saving a huge amount of money toward your monthly repayment
Brilliant and well done
Highly recommend the Mortgage experience to any one
Outstanding 🙏🏻🙏🏻😊

4 December 2024
Rated 5 out of 5 stars

Brilliant service

I just completed a purchase with the help of Mortage Experince and Mark and the team were really informative and helped with everything they could every time. I can just thank them as everything went really smoothly.

9 December 2024
Rated 5 out of 5 stars

Highly recommended

I recently had the pleasure of working with Mr. Simon Greaves from Mortgage experience for our mortgage needs, and I couldn't be more satisfied with the experience. From start to finish, he was incredibly professional, knowledgeable, and attentive to our needs.
Simon took the time to explain every step of the process, ensuring we understood all our options and felt confident in my decisions. He was always available to answer my questions, no matter how small, and provided timely updates throughout the entire process.

What truly stood out was Simon's dedication to finding the best possible rates and terms for my mortgage. He went above and beyond to secure a deal that fits our financial situation perfectly.

I highly recommend Mortgage Experience and Mr. Simon Greaves to anyone in need of mortgage services. His expertise and commitment to client satisfaction are unmatched. Thank you, Simon, for making this experience smooth and stress-free!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely top class service

Absolutely top class service. Kim went to great lengths to secure the best deal, performing multiple re-offers during the process. She was extremely professional throughout the process and kept us very well informed

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional. Safe Hands.

I had an outstanding experience with Lee Grundy.

From start to finish, he was professional, knowledgeable, and incredibly helpful.

He made the entire process smooth and stress-free, always available to answer any questions and provide expert advice.

I truly felt supported throughout, and I couldn't be happier with the service I received. I would rate him 10/10 without hesitation – highly recommend!

28 October 2024
Rated 5 out of 5 stars

10/10 service

As always, very professional and managed to change our deal multiple times to find us the best and lowest interest rate. Would never trust anyone else!

4 November 2024
Rated 5 out of 5 stars

Brilliant

Brilliant. Straight forward and guided me through the processes. Wealth of experience. Personal service feel. I’ve recommended them to friends already.

4 November 2024
Rated 5 out of 5 stars

Excellent

From the very first meeting, which explained everything about a mortgage, Josh has been excellent. Kept in touch on a regular basis and gave great advice on the mortgage offers. He even went over budgeting to show how much money I would have spare after essentials.

Just an excellent service and I highly recommend using them.

15 October 2024
Rated 5 out of 5 stars

Fantastic service, highly recommend!!

Dale and Caryl made the whole process so easy and I was kept informed at every stage. I was concerned at the start that I wouldn't be able to get a mortgage easily due to being self employed but Dale assured me he would find me a great deal. Caryl worked tirelessly to find me critical illness cover and income protection, even after we hit a few obstacles securing both in relatively short time! I am over the moon with the service provided and would highly recommend Caryl and Dale!!

26 September 2024
Rated 5 out of 5 stars

Fantastic Service and Guidance

Simon was incredibly helpful and attentive throughout the entire mortgage process. They took the time to understand my needs, offered clear advice, and made everything straightforward. Even though I ultimately decided not to proceed, I felt fully supported and confident in the options presented. I really appreciated their professionalism and would highly recommend Simon to anyone looking for a reliable mortgage broker.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Feedback

Andy was helpful and clear in all conversations, and got me a great deal. Was a pleasure working with him again to renew my mortgage

3 October 2024
Rated 5 out of 5 stars

I needed to remortgage so got in touch…

I needed to remortgage so got in touch with Josh , gave him all my details and explained what I needed. He was very prompt in finding a deal for me and sorting everything out. Quick , easy and very pleased with his service. Would definitely recommend.

25 September 2024
Rated 4 out of 5 stars

Mortgage applications from comfort of home!

Virtual consultations have been easy to schedule ( sometimes after routine hours and weekends too, convenient to us)

Hence suitable for working professionals with contacts via emails, phones and texts!! .

Professional, timely and impartial advice on mortgage and insurance providers.

I would definitely recommend to my friends.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank You :)

Magda was very helpful and very professional. She answered all my questions and helped me to get through all process smoothly and without any problems. Great job and thank you :)

13 September 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look