Moroccanoil Reviews 

Horrible product, nothing compared with the real Moroccan Arganoil

Too much marketing too little understanding

Disgusting product, should be ashamed of itself!

placed order online. fast delivery times. shame that an item is missing (43 eur) customer service practically non-existent. send email to the contacts indicated...no response. Considering the cost of the products (valid in any case) I think they can afford adequate Customer Service....

I’ve been using the shampoo and conditioner for half a year now and it has dried out my hair so much. My ends are dry and split (I get a haircut every month and still), my hair is breaking. I switched to a drugstore brand conditioner and shampoo and my hair immediately felt healthier for a fifth of the price. I am throwing these out. Thanks for ruining my hair

I placed a £70 order from this site having experienced the product at a hair salon. Like one of the reviews here said, 2 weeks on, DPD record shows that it hasn’t been despatched eventhough the seller marked it as Shipped on the website. Shipping terms that says 1-2 days from shipping date is misleading at best, given that 2 weeks from the point of order, nothing has been despatched.

Customer Support is non-existent and does not reply.

UPDATE: The product arrived today after 2 weeks of placing the order. The product is lovely and can’t fault it as we discovered the product through a local hair salon. But the shopping experience with Morrocan Oil’s website is not good and anxiety provoking. Perhaps best get the product through Amazon next time. Shame as I like to avoid Amazon and put more in the pockets of small retailers/product makers.

Moroccanoil has nothing to do with Morocco. Even the argan oil they use is so low quality that it can't even be called argan.
Besides, they shouldn't use a country's name sell products. It's like having a brand called Greekoil selling olive oil. It's non-sense. On top of that, they degrade Morocco's image in the world by selling bad quality argan oil and supporting ethnic cleansing in Israel.
Plus, in their website they state that argan oil grows in the Mediterranean, which is an absolute lie. Argan oil only grows close to the atlantic ocean, thousands of kilometers far from the mediterranean sea.
Everything is wrong with this brand. Don't buy it.

I purchased 2 sets of orders in the same day which was sent as 1 parcel. The company sent the parcel to DPD, but the day it was meant to be delivered to me the company back tracked the parcel back to themselves with no explanation. I had to call DPD to find out why my parcel was showing “on its way back to sender” and they told me what is going on.

There is no customer service contact number, and they do not seem to be replying back to my emails either. I called my bank and they said because i made the purchase willingly they can not open a claim for fraud.

Basically i have been cond by this company.

I have always been a huge fan of the products, but i used to always buy it elsewhere, it was only recently i started trying out the official website.

VERY ANGRY AND DISAPPOINTED

No response from customer service, no phone number available, apparently order has been shipped but no tracking available. Ordered 9 days ago.

Very bad product made in Israel. It contains very little argan oil and lots of chemicals. Don't waste your money on this garbage.

I struggle most with dry and damaged hair that just probably just comes naturally with aging. I leave the hair mask and conditioner in and put my hair in a bun for a few minutes each time, but other conditioners and masks just don't make my hair as smooth and silky as the Moroccanoil ones do. My hair hasn't looked this healthy since I was in my early 20s.

NO CUSTOMER SERVICE!! They treat a simple product defect like a federal case. Email after email, tons of photos and each step takes MULTIPLE days to hear back. It’s outrageous! I’m 8 days in and still NO RESOLUTION. You don’t even deserve one star.

Placed an order and it arrived swiftly and well packaged. There was an issue with the free sample/gift, but on enquiry it was quickly sent with apology.
Have purchased from this company many times and will continue to do so.

Horrible service I still have not received my shipment after two weeks they refuse to refund saying it was still in transit and sitting in a FedEx location

Such a lazy bunch. Customer service is not interested in being supportive they think a few smiles and kind words will do the job. Placed my order on Sunday still haven’t received anything. What a waist of money, time and energy. Just order the products from a more established company- and you won’t be disappointed ☹️

Customer service appauling. Can’t get hold of anyone in customer service no UK phone number no UK customer service! No option to have your parcel delivered to a safe place so will never receive my parcel as I have a job and work. Won’t order from them again, too much hassle. See how long it takes for a refund now

I am really disappointed! I love the product and makes my hair feel amazing. But I placed an order for 2 x shampoos and 2x conditioners. Cost me £80! When it was delivered there was only 1 of each. I emailed, waited a week and no reply. Emailed a second time. Still have not had a reply. It’s been 3 weeks since I placed the order and I haven’t had a replacement or my money back. Will not be ordering direct again. Will find somewhere else!

I ordered on line and got my products within 7 days; no issues for me (thankfully) and love the products

I contacted Moroccanoil customer service as my very expensive volumizing mousse would not come out of the dispenser. My query was ignored and I was asked for lots of information I no longer have.
Total waste of money.

Severe reaction
Hi all, if I could give this company a zero I certainly would.
I have been a loyal customer for years. I have used most of their products, which let’s face it, are not cheap to buy.
I had a severe reaction to their product.
My skin under my eyes swelled out and my skin all over my face went red raw especially around my nose and mouth. This happened 4 days ago and my skin is still sore to touch and raw. My eyes are still not back to normal and the skin around my nose and mouth are still raw and horrendous to look at, I don’t know if my skin will ever be the same again.
I tried to contact them 3 times and not even a response to my email. I included pictures and pictures of the product I used and nothing. I will never buy any products from this company again and I would be very careful with their products if you use them. You don’t want your skin in the same condition as mine.
Please be very careful using any of their products, I know I will never trust them again, especially when they don’t even respond or care about the welfare of their customers. And just to confirm I have no allergies to anything, UNTIL NOW