Morguard Building Surveyors Reviews 298

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive approach, and friendly demeanor, highlighting their exceptional customer service. Many people appreciate the detailed pre- and post-survey calls, which help them understand the findings and address their concerns. The service is frequently described as outstanding, with consumers noting the efficiency, thoroughness, and clarity of the reports. Reviewers are particularly impressed with the quick response times and the smooth overall user experience, often recommending the company and expressing their intent to use their services again.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the team's... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers consistently express satisfaction with the customer service, highlighting the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick turnaround... See more

User experience

Users describe positive interactions with user experience. Customers consistently highlight the clarity and... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

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Rated 5 out of 5 stars

We contacted Morguard to arrange a survey, and within a day or two Rosanna had already arranged everything with the buyers' estate agent. Our surveyor Guy is clearly highly experienced, provided a det... See more

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Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

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Rated 5 out of 5 stars

I got an L3 survey on a flat I'm buying. Maybe a little overkill but I wanted to be safe. Ed from Morguard called me pre and post survey to walk me through what he was going to look for and what he fo... See more

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Rated 5 out of 5 stars

There are many surveyors, unknown to you, offering their services, and you have no idea if they are any good. I am lucky to have chosen Morguard! It was a middle price, but the surveyor was extremely... See more

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Rated 5 out of 5 stars

Fantastic company with excellent customer services. The level 3 survey was thorough as was the verbal feedback given prior to issue of the report. Both Rosanna and Soraya have gone the extra mile.... See more

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Rated 5 out of 5 stars

Best survey. Super responsive office team! The surveyor was incredibly helpful, calling us both before and after the survey to answer our questions. The report was very thorough. I love they included... See more

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Rated 5 out of 5 stars

We were really pleased with the survey provided by Tom from Morguard. We found Tom’s report and findings to be both thorough and balanced. We very much appreciated the opportunity to speak on the phon... See more

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Rated 5 out of 5 stars

Rosanna and Gianni are both great. From inquiry to completion I was kept in the loop. Gianni contacted me the day before to go over the process and to check if there was anything I wanted investigatin... See more

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Rated 5 out of 5 stars

From the very start, the service offered by Morguard was outstanding. All of my initial questions were answered fully. When it came to the report, it provided meticulous detail, with photos, addressin... See more

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Rated 5 out of 5 stars

Rosanna & Guy were great all the way through - very detailed, always happy to take calls & discuss their findings, and I felt as though they genuinely cared about the report and work they conducted. C... See more

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Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

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Rated 5 out of 5 stars

This was my second time working with Morguard and their level of professionalism in carrying out the work they do has not dropped. They are fast and will accommodate your needs. I needed a L3 survey... See more

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Rated 5 out of 5 stars

From the first contact I made with Rosanna she had briefed me on each step of the Level 3 Home Survey that I had instructed Morguard to do on my behalf. Tom who surveyed the property was very thor... See more

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Rated 5 out of 5 stars

Gianni was very knowledgeable and generous with his advice on the phone, he quickly understood what information I needed and took the time to discuss his thoughts in detail. Rosanna was also very help... See more

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Rated 5 out of 5 stars

We recently instructed Morguard for a Level 3 Survey. Our correspondence with Rosanna was smooth- emails were always prompt and helpful. Our surveyor Chris was kind and thoughtful throughout. Both the... See more

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Rated 5 out of 5 stars

Really friendly service, very quick responses and turn-around time on the survey report. James the surveyor was super helpful on the phone to go through the particulars of the issues he found, and was... See more

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Rated 5 out of 5 stars

We used Morguard for a second time in surveying a house. Just like the first time, it was a fantastic service. Rosanna was clear with pricing and timetables. She was so friendly and professional. Hi... See more

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Rated 5 out of 5 stars

Rosanna (who is in charge of the operations) has been very responsive from the get go. Gianni has performed a level 3 survey on a Victorian era property with excellent attention to detail - who also t... See more

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Rated 5 out of 5 stars

So impressed! The level of detail that went into the survey was outstanding. I have never seen such a thorough and well documented survey before. Really pleased with Morguard and would very highly r... See more

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Rated 5 out of 5 stars

We had Morguard do our survey and I was really impressed by their service. They were extremely thorough in their work and provided everything at a reasonable price. What was most impressive though was... See more

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Rated 5 out of 5 stars

Competent,flexible in timing,professional with a human face.Both Rosanna in the office and Simon on site were exemplary in the service they provided.If all parties in the conveyancing process delive... See more

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Rated 5 out of 5 stars

From beginning to end we were so impressed by the attention to detail and the amount of time that was dedicated to the survey and the very impressive and lengthy report. The value for money really is... See more

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Rated 5 out of 5 stars

We had a great experience with the team. Ed was friendly, attentive and very helpful throughout the process. The survey was thorough and clear, and really helped us as first-time buyers. Would definit... See more

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Rated 5 out of 5 stars

I recently had a Level 3 house survey carried out by Morguard, and I couldn't be more satisfied with the service. From start to finish, the process was smooth, professional, and incredibly thorough. M... See more

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Rated 5 out of 5 stars

We used Morguard for surveys of two South West London properties and we were extremely impressed with their work in both cases. The surveys themselves were very hands-on and thorough, and we were kept... See more

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Rated 5 out of 5 stars

I contacted Morguard already feeling very confident that I would be giving my instruction to them as I was so impressed reading the reviews beforehand! 100% were 5 stars! wow! and from the first cal... See more

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Rated 5 out of 5 stars

I cannot recommend Morguard highly enough. They have been amazing, from first contract and help with additional questions throughout the process of buying my house. Gianni is excellent and extremely t... See more

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Rated 5 out of 5 stars

Gianni was super helpful, even taking a video call whilst he was on holiday to help resolve our issue with damp. I couldn't recommend Rosanna and Gianni highly enough.

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Rated 5 out of 5 stars

Morguard were fantastic and we're particularly grateful to Simon, who was brilliant. We had a Level 3 survey and he called us several times to discuss the flat in detail and followed up with an excell... See more

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Rated 5 out of 5 stars

Very professional and friendly service. Really happy with the extremely detailed survey report and and advice. Both Rosanna and Tom who completed the survey were great to deal with!

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Rated 5 out of 5 stars

Brilliant service & communication from Tom and Rosanna at MBS - I'm a nervy first time buyer, and alongside a super detailed and very in depth L3 survey, Tom allowed me to get in touch on multiple occ... See more

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Rated 5 out of 5 stars

Very detailed survey from Guy phoned back after survey was done and informed us of any problems that needed to be addressed. Excellent service.

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Rated 5 out of 5 stars

My surveyor Tom produced a very thorough report and he went above my expectations in his investigations. Very helpful and friendly throughout. Customer service was very good. Overall I am very pleased... See more

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Rated 5 out of 5 stars

I recently worked with Rosanna (Director) and Tom (House Surveyor) from Morguard for a Level 2 survey, and I couldn’t be happier with the service. The entire process was smooth and professional... See more

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Rated 5 out of 5 stars

We reached out to Morguard to provide L2 home buyer report. We selected Morguard based on all the positive reviews and sample report that provided a lot more details than lower priced compet... See more

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Rated 5 out of 5 stars

Morguard is exceptional. This is my second time using their services in two years, and each experience has been consistently excellent. Gianni is incredibly experienced, knowledgeable, and professiona... See more

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Rated 5 out of 5 stars

Gianni was excellent - he was incredibly thorough and took the time to have a call with us both before and after the survey took place. We greatly appreciated his expertise and advice.

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Rated 5 out of 5 stars

I just had a Level 3 house survey done by Morguard, and I'm absolutely thrilled with the service. The whole experience was seamless, professional, and very detailed from beginning to end. Tom, my surv... See more

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Rated 5 out of 5 stars

I recently used Morguard for a L3 survey on a purchase and the experience was excellent. From the initial contact, the process was super smooth and efficient. Scheduling a review was simple and the su... See more

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Rated 5 out of 5 stars

Great people to deal with. Kept me informed after looking at the property and discussed the report when produced. Kept to the promised time for delivery of the report. Thanks

Company replied

Rated 5 out of 5 stars

An excellent service - from my initial request for Morguard to carry out a level 3 survey right through to the final report. The initial phone call, the pre-survey call and post survey call were profe... See more

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Rated 5 out of 5 stars

First-time buyer here – the L3 survey service provided by Morguard is absolutely outstanding. As a first-time buyer, there’s so much to navigate, and both Rosanna and Gianni were incredibly patient... See more

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Rated 5 out of 5 stars

Our family has experienced great service from MBS, beginning with Rosanna through to the surveyor, Guy. The attention to detail is top notch, as Guy is very knowledgeable & he provides realistic esti... See more

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Rated 5 out of 5 stars

Tom was so so helpful over the phone before and after and so thorough conducting the survey. Explained it all to me so clearly and I got the report back early. So reasonably priced as well!

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Rated 5 out of 5 stars

Brilliant experience instructing morguard to complete a survey for a house we are potentially buying. Rosanna was helpful before we even committed to engaging their services, offering very useful ad... See more

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Rated 5 out of 5 stars

We did a lot of research before choosing a building surveyor, and we’re so glad we picked this one. Their service was exceptional from start to finish—thorough, professional, and wonderfully clear in... See more

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Rated 5 out of 5 stars

This is an excellent company. They provided a clear and helpful report on the flat we are buying. They are pleasant and professional and I would recommend them.

Company replied

Rated 5 out of 5 stars

Excellent experience with Guy! Super helpful and incredibly knowledgeable. Did an excellent detailed survey and highlighted Excellent points. Would highly recommend! Was also happy to spend a good bit... See more

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Rated 5 out of 5 stars

I have used Morguard three times now. The first time, my surveyor was Gianni, who went absolutely above and beyond – he managed to arrive when there was a bit of a flood (of wastewater, so especially... See more

Company replied


Company details

  1. Building Inspector
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

5.0

Excellent

TrustScore 5 out of 5

298 reviews

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Rated 5 out of 5 stars

Highly recommended surveyors

We used Morguard for surveys of two South West London properties and we were extremely impressed with their work in both cases. The surveys themselves were very hands-on and thorough, and we were kept closely involved through phone calls before and after. One of the survey reports was necessarily long but it was still kept clear through the use of photos, diagrams, tables and references. We're really pleased with the work Morguard did for us and would highly recommend them.

3 March 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for sharing your experience with us Alex. I am pleased you were happy with our service on both occasions. We wish you all the best with your purchase and hope to work with you again in the future. Jack, Krystal, Rosanna and the MBS Team.

Rated 5 out of 5 stars

We used Morguard for a second time in…

We used Morguard for a second time in surveying a house. Just like the first time, it was a fantastic service. Rosanna was clear with pricing and timetables. She was so friendly and professional.
Highly recommended

22 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for leaving us this review. We wish you all the best with your purchase. Rosanna and the MBS Team.

Rated 5 out of 5 stars

Very happy with the survey and overall experience

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers.
Rosanna was very proactive in arranging the survey at the next available day.
I had a phone call before the survey with Gianni which was very helpful as I was given time to explain my concerns. I had another call after the survey which helped me to understand the big picture and main defects. The report itself was very detailed and contained estimated costs to repair defects which I found very valuable.

3 March 2026
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Reply from Morguard Building Surveyors

We are so pleased you had a great experience with us. We love what we do and our reward is when our clients see that too. Thank you for sharing. We wish you all the very best Adam and look forward to working with you again in the future. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent professional company

Excellent report that highlighted a lot of hidden issues with the house that many survivors wouldn’t have picked up on.
Saved us buying a bad house which looked lovely on the surface.

27 February 2026
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this review Neil. We really appreciate it. All the best, Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Incredible level of detail

Incredible level of detail!
Quick turn around, booked for just a couple days after calling.
Our surveyor, Guy, went into an incredible amount of detail and you could tell that really cared about investigating the property.
Will definitely be using Morguard again in the future

20 January 2026
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Reply from Morguard Building Surveyors

We appreciate you leaving us this feedback Max. We wish you all the best with your purchase. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great people to deal with

Great people to deal with. Kept me informed after looking at the property and discussed the report when produced. Kept to the promised time for delivery of the report. Thanks

26 January 2026
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Reply from Morguard Building Surveyors

Thank you Kenan - it was a pleasure working with you. I am pleased you were happy with our service on both occasions. We wish you all the best with your purchase and hope to work with you again in the future. Jack, James, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Fantastic communication and thorough reports

Had an L3 survey done on a property in Clapham South. Communication was excellent throughout. Our surveyor Tom was very knowledgeable. We had a pre inspection phone call to highlight possible defects as well as two post inspection phone calls to answer any questions I had about the report. He was able to break things down to be easily understood. The report is also extremely detailed. Would recommend to all.

2 January 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this great feedback Cletus! It was a pleasure working with you. We wish you all the very best. Tom, Rosanna and MBS Team.

Rated 5 out of 5 stars

Brilliant experience

Outstanding experience. Clear communication, friendly, professional and delivered a thorough report quickly. Couldn’t be happier with the service and would recommend.

19 January 2026
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Reply from Morguard Building Surveyors

Thank you Briony! We really appreciate you taking the time to leave us this review. We wish you all the very best with your purchase. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great clear communication

Great clear communication, felt like I was listened to, report is very thorough and well written.

26 January 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Helen - we appreciate you taking the time to leave us a review. All the very best. The MBS Team.

Rated 5 out of 5 stars

True excellence

I’ve used Morguard’s Building Surveyors on two separate occasions, and I truly couldn’t recommend them highly enough.

From start to finish, the experience was outstanding. The team is exceptionally responsive, helpful, accommodating, and friendly, while maintaining a level of professionalism that inspires real confidence.
Both times, the surveys were carried out thoroughly and with great attention to detail. The resulting reports were extremely comprehensive, clearly explained, and thoughtfully structured, providing not only a clear assessment but also practical insights that were easy to understand and genuinely useful. Turnaround times were impressively quick, with the reports delivered promptly after the site visits, which made the entire process feel efficient and stress-free.
What really set Morguard apart, however, was their availability and willingness to help. Any questions I had - before or after receiving the reports - were answered patiently and clearly, and I never once felt rushed or dismissed. It was reassuring to know that support didn’t end once the report was delivered.

A particular thank you goes to Rosanna, who made the entire process seamless from the initial booking through to the very last interaction. Her organisation, clarity, and approachability ensured everything ran smoothly, and her support made what can often be a daunting process feel straightforward and manageable. Thanks to her and the wider team, my experience with Morguard’s Building Surveyors was nothing short of excellent and I couldn't recommend them enough.

24 June 2025
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Reply from Morguard Building Surveyors

Thank you for this wonderful feedback Catia - it has been an absolute pleasure working with you on both occasions. Hopefully potential clients can see we are more than just 'Surveyors'. We take pride in our work and each client gets our undivided attention. I am so pleased you got to experience our service and took the time to share this here. We wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

a thorough survey.

a thorough survey.

31 December 2025
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Reply from Morguard Building Surveyors

Thank you for leaving us a review Charlie. Really appreciate it. All the best.

Rated 5 out of 5 stars

Gianni was very knowledgeable and…

Gianni was very knowledgeable and generous with his advice on the phone, he quickly understood what information I needed and took the time to discuss his thoughts in detail. Rosanna was also very helpful. Many thanks to both!

9 January 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Kristin - we truly appreciate you taking the time to leave us a review. We wish you all the best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Super helpful!

Gianni was super helpful, even taking a video call whilst he was on holiday to help resolve our issue with damp. I couldn't recommend Rosanna and Gianni highly enough.

29 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Andrew - all the best. You know where we are should you need anything else. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

I just had a Level 3 house survey done…

I just had a Level 3 house survey done by Morguard, and I'm absolutely thrilled with the service. The whole experience was seamless, professional, and very detailed from beginning to end. Tom, my surveyor, was exceptional—his expertise, friendliness, and attention to detail were impressive. He made sure to clearly explain his findings and patiently addressed all my queries. The final report was comprehensive, well-organized, and arrived promptly. I now have greater confidence in proceeding with my property purchase, all thanks to Tom and the Morguard team. Definitely recommend!

21 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for sharing your experience with us Dale - we truly appreciate it. Glad we were able to help. We wish you all the best with your purchase. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, very informative pre- and post-survey calls and a very in-depth report. Great, quick and friendly service throughout.

8 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Many thanks for leaving us a review Clemens - we wish you all the very best. The MBS Team.

Rated 5 out of 5 stars

I have used Morguard three times now

I have used Morguard three times now. The first time, my surveyor was Gianni, who went absolutely above and beyond – he managed to arrive when there was a bit of a flood (of wastewater, so especially pleasant) happening in the property and, wait for it, tried to stop the flood with his hands! He then produced not only a very detailed report but also a very long, reassuring and somewhat therapeutic phone chat to me and my husband. I was upset to learn that I was assigned another surveyor, Jack, on a different occasion, but he was also very thorough (luckily no need to stop waste water in that property), and on the third occasion Tom was equally thorough in his report and considerate in his communications. The speed and smoothness of all communications were also top notch (including evenings and weekends). I mean, if everything was as easy as dealing with these guys the world would be a better place, and the real estate world a tad less traumatic!

16 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Wow Yana - this really did make me smile. I am so pleased we were able to help you, each time. Thank you for taking the time to leave such a detailed review - it really is appreciated. We wish you all the very best - and you know where we are should you need anything at all. Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent experience with Guy

Excellent experience with Guy! Super helpful and incredibly knowledgeable. Did an excellent detailed survey and highlighted Excellent points. Would highly recommend! Was also happy to spend a good bit of time talking us through the survey and suggestions for future extensions.

5 December 2025
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Reply from Morguard Building Surveyors

Hi Eimear - thank you for sharing your experience with us. So glad our service met with your expectations. We wish you all the very best. Guy, Rosanna and the MBS Team.

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