Items were not as advertised and return…
Items were not as advertised and return policy is ridiculous. Not sure why this store was advertised in Toronto as there is nothing located in Toronto.

Reply from Morgan & Blake
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Items were not as advertised and return policy is ridiculous. Not sure why this store was advertised in Toronto as there is nothing located in Toronto.

Reply from Morgan & Blake
The shoes were very cheaply made. They are more like indoor slippers, and cheap ones at that. I would not purchase from this site again. The refund option included: take pictures of the item, they "approve" the return based on their subjective criteria, then you pay to ship back to Singapore. I opted to receive a partial refund as the former was quite a hassle and no guarantee they would "approve" the refund.
The CS agents were all polite though, hence the 2 stars for them. Zero stars for the product, itself.

Reply from Morgan & Blake
Received a low quality pants, emailed twice to return it : no answer. Called phone # listed on the website : "out of service". 30 days easy return a a joke for these people. Save yourself the headache and buy from a reputable brand. order #GM88239

Reply from Morgan & Blake
It was not real size too small for a large
It was very long it was from Japan or china
I tough I buy in canada
And for the return it’s very bad
They offer me 30$ credit
And we finish 15% on my credit card
I think it will be the last time that I buy from you
You know I buy a lot but not anymore from your company
Huguette

Reply from Morgan & Blake
I asked for a return on Sept 9, 2026, I sent a follow up email and nobody gave me the address to return the items bought.

Reply from Morgan & Blake
The quality of the items I bought is very poor & neither can be worn. I have tried to contact the company 3 times to return a product. No response from them. I just read that returns must be returned to China at customer’s cost. I would avoid buying anything from this company. High prices, inferior products and poor service for returns.

Reply from Morgan & Blake
Quality was very cheap I ordered jeans and flats that both were too small originally only ordered bc of the store being in Toronto Ontario. It is definitely not. Took weeks to receive no cons f for customer service looking to return items asap. I feel like they are made in china not some high end boutique that is stated extremely disappointed with the entire process of this purchase

Reply from Morgan & Blake
Terrible. I can’t actually believe how horrible the quality of this clothing is. Especially for the price. I also requested a refund and never heard back. Please respond to my email and refund my order. You can have all the clothing returned.

Reply from Morgan & Blake
I placed an order with Grant & Mercer on August 15th (Order # GM86826) and received shipping updates from them until I then started receiving updates from Morgan & Blake. The item was delivered on September 1st and was not at all what I was expecting. First, I thought I was ordering from a company located in Toronto, which I now don't believe is the case as my item came from China, and Second, the quality of the item is sub-par. The shoes are fabricated completely of plastic and are not what was depicted on the website from which I ordered them. As such, I'm very disappointed and feel that this has been a "Bait & Switch". I made an email request for return instructions as noted on their website, but to date, I have received no response. Very dissatisfied!

Reply from Morgan & Blake
Way smaller than expected. Fabric was more like a Halloween costume plastic than denim. Back pockets are printed on - not actual pockets. I asked for a refund and never heard from them. Still trying to get money back. This is unwearable.

Reply from Morgan & Blake
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