This is my number one place to go for WWE merch. I've ordered from here more than once and ive never had a problem.They're are very reasonably priced, and have some good little rarities I've not seen... See more
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order received incomplete. an item arrived damaged. I contacted customer service and I have no response I think that if I do not have a resolution before December 20 I will open a paypal dispute Ed... See more
Company replied
Really good and reliable service I've used morethisway to fill in the gaps in my WWE DVD and Blu Ray collection. Morethisway is the sister site of wwedvdcouk. Between them I have found the best dea... See more
Company replied
Fantastic service, all items delivered in well packaged and protected boxes to ensure safe delivery. Delivery was made well within the time frame stated on the website. Community constant through orde... See more
Company details
Written by the company
We offer top-quality products at unbeatable prices. Our ever-growing selection ensures you find the latest items. We guarantee a smooth shopping journey from our store to your doorstep. Get all the latest product drops, exclusive offers and more sent straight to your inbox. What’s-more, bag yourself a 10% discount off your first order when you subscribe to our mailing list over at morethisway.co.uk
Contact info
Quakers Walk, N21 2DE, London, United Kingdom
- +44 (0)203 012 0065
- info@morethisway.co.uk
- morethisway.co.uk
4.1
Great
80 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Shoddy Product, Bad Communication
Bought an item that said it would arrive within three days. Arrived nearly six days later (date changed AFTER money was taken) and despite paying more, for extras, they weren't included and the main feature of the gift set was smashed to bits!
Won't be using again.
14 March 2026
Unprompted review
Had to call customer service for a…
Had to call customer service for a problem, was dealt with so professionally and also called me back once a problem was addressed
9 February 2026
Left Paying $19 Shipping for a Damaged Item Due to Their Poor Packaging
FINAL UPDATE: The Unchanged Reality (Update: 19 Dec 2025)
The company's latest response repeats their position without addressing the fundamental flaw in their logic.
They state a "full refund" was given for the item ($6.99), which I have acknowledged. However, a "full refund" of an order is not the same as a refund of only the item's base price. The $19 shipping fee, which I paid as part of the total $25.99, remains with them. Therefore, the financial outcome is clear: I have paid $19 for a shipping service that resulted in a damaged product due to their choice of packaging.
Their defense rests on two points, both of which avoid accountability:
1. Hiding Behind Policy: They invoke "standard retail practice" to keep the shipping fee because the item was "delivered." This policy is presented as neutral, but its application here is not. It automatically protects them from the financial consequence of their own operational decision - using packaging that was insufficient for the product. A fair policy would account for seller-caused damage.
2. Deflecting with Volume: Citing "over 100k satisfied customers" and "established methods" does not change the objective fact of my individual experience: a fragile item was placed in an unpadded bag, and it arrived broken. Their statistics do not rectify the failure, nor do they refund my $19.
Their final paragraph defines their standard of "fairness": it is "unreasonable" to them for a customer to receive a functional item without paying, but it is "reasonable" for a customer to pay $19 to receive a damaged one caused by their methods. This is a business prioritizing policy protection over principled accountability for its own role in the problem.
This concludes the matter. The sequence of communication serves as a clear case study for potential customers: if your item is damaged due to MoreThisWay's packaging choices, you will bear the loss of the shipping costs. Their policies are designed to ensure this.
___
UPDATE (18 December 2025): After this review was posted, the company finally confirmed the refund for the item price ($6.99). However, they refused to refund the $19.00 shipping fee, arguing that the "service was completed" despite the item arriving damaged due to their own inadequate packaging. This final response solidifies my experience: they take no real responsibility for fulfillment failures, and the customer ultimately bears the cost of their poor standards. I strongly advise against ordering anything fragile from this seller.
___
I ordered a Blu-ray from MoreThisWay which arrived with a severely cracked case. The initial customer service response was prompt and polite, offering a full refund for the damaged item, which I appreciated and accepted.
However, the core of the problem was not addressed. The item was shipped in a simple, unpadded postal bag - completely inadequate protection for fragile media cases. This poor packaging was almost certainly the cause of the damage, and I suggested they review their standards to prevent this for future customers. Despite this feedback in my reply, there has been no acknowledgment of this systemic issue.
Furthermore, after accepting the refund offer via email, I received no subsequent confirmation or timeline for the payment. I had to send a follow-up reminder to get any information, which reflects a lack of proactive communication and closure.
What the company could do better:
1. Revise packaging standards for fragile items. Using proper padding is a basic requirement for any retailer.
2. Improve internal processes to ensure damage is caught before dispatch.
3. Enhance communication by providing clear, actionable confirmations and timelines after a resolution is agreed upon.
While they did offer a refund, the overall experience was marred by the preventable cause of the damage and the need to chase for basic updates. I cannot recommend them for collectible or fragile physical media unless they demonstrably improve their packaging and final-stage communication.
8 December 2025
Reply from MoreThisWay
Edit:
Hi Anatolijs,
We’d like to respond clearly to your latest update.
At no point have we misrepresented what was refunded. We refunded the FULL cost of the item itself to account for the damaged case, despite the disc arriving intact, usable, and retained by you. That refund was issued in good faith to resolve the product issue.
What we have not agreed to is refunding the shipping fee. Shipping covers the service of dispatch and delivery, which was completed. Once an item has been delivered and kept, shipping costs are not refundable. This is standard retail practice and is not unique to our business.
Regarding packaging: our packaging methods are established, widely used, and have successfully delivered a high volume of similar items to over 100k satisfied customers.
We also want to clarify that we have never suggested you were “happy” with the situation. We acknowledged your concern, investigated it, and issued a refund for the item to resolve the matter. What we cannot do is provide a full refund of all costs while the item is kept and functional, as this would be unreasonable and inconsistent with fair retail standards.
We take customer care seriously and always aim to resolve issues professionally and fairly. However, we must also apply consistent policies and cannot provide outcomes that go beyond reasonable resolution.
Kind regards,
The More This Way Team
---------
Hello Anatolijs,
Thank you for taking the time to share your feedback. We’d like to publically clarify the situation in a clear and transparent way.
We did take responsibility for the damaged Blu-ray case by issuing a FULL REFUND for the item itself, despite the disc arriving intact, fully playable, and usable and yourself being otherwise happy with the service. This was done to ensure you were not disadvantaged by the cosmetic damage to the outer case.
The shipping charge was not refunded because the delivery service was completed successfully. The order was dispatched, transported, and delivered correctly, and the working item remains in your possession - you explained at the time that you did not want to return the item an would prefer to keep it. Shipping fees cover the service of delivery, and it is not standard retail practice to refund these once an item has been delivered and retained, particularly where the issue has already been addressed and rectified with a full refund on the item.
We appreciate feedback regarding packaging and always review customer comments carefully. Our packaging methods are used successfully across a high volume of orders, and while we take care when packing, damage (although rare) can occasionally occur during transit due to carrier handling. When this happens, we consistently work with customers to resolve issues fairly, as we did in this case.
We take customer care seriously and aim to be responsive, fair, and helpful at all times. While we are always here to assist, we also apply consistent standards to ensure fair outcomes. Your 1 star review in this case we feel is totally unjustified as you have opted to keep the item, recieved a full and prompt refund (in accordance with distance selling UK regulation) and also expressed that you were happy with the shipping service when you first contacted us about the issue.
Kind regards,
The More This Way Team
Amazing sellers super helpful when had…
Amazing sellers super helpful when had issues ordering off my phone. Dispatched and arrived in double quick time
6 December 2025
Reply from MoreThisWay
Hi Ryan, many thanks for your positive feedback, we're always happy to help.
If you need anything in future - please do not hesitate to reach out to us.
Kindest Regards,
The More This Way Team
Missing items
2 articles of my order were not in the package, such a disappointment.
The website is horrible, not optimized you have to wait so many time especially on mobile.
22 November 2025
Reply from MoreThisWay
Hi Aurelien,
We are so sorry to hear that you are unhappy with your most recent experience shopping with us. We can see that you are a long term customer and have placed x10 orders with us at morethisway.co.uk and also many historic orders with our old website wwedvd.co.uk.
I have personally looked through all of our case / email logs and cannot see any messages from yourself regarding the issues experienced with this particular order. Could you kindly let us know either via email or here on trustpilot what was missing from your order and we will immediately issue you with a full refund on these 2 missing items.
I can see that it was a large order with x35 products included so it's difficult for us to know exactly what went wrong here and the specific items that were effected. Please do get in touch and we will make this right for you.
Kindest Regards,
The More This Way Team
Reply from MoreThisWay
Hi Shane, many thanks for the feedback. You're welcome anytime and please do not hesitate to reach out if you need thing.
Kindest Regards,
The More This Way Team
Very good price
Very good price. Delivery time was very good. Product arrived in great condition.
28 October 2025
Reply from MoreThisWay
Hi Ben, thanks for the great feedback. You're a very valued customer and we've spotted your orders over the years. Thanks again for all the support and we're very happy to continue to serve you.
Kindest Regards,
The More This Way Team
Reply from MoreThisWay
Hi Vincent, many thanks for positive feedback we're glad you're happy with the speed of delivery on your order.
Kindest Regards,
The More This Way Team
Exactly as ordered fast delivery would…
Exactly as ordered fast delivery would recommend
6 October 2025
Reply from MoreThisWay
Hi Pamela, many thanks for positive feedback! Glad you're still with us over the years - truely appreciate your support.
Kindest Regards,
The More This Way Team
Great deals
Great deals, quick delievery, first time of buying dvds since they took over
2 October 2025
Reply from MoreThisWay
Hi Gillian, many thanks for positive feedback! Glad you're happy with your purchases with us happy with our fast shipping service.
Kindest Regards,
The More This Way Team
Prompted and efficient service
Prompted and efficient service. Very good prices and a very extensive stock to choose from.
27 September 2025
Reply from MoreThisWay
Hi Anthony, we really appreciate your custom and we hope to see you online again soon!
Kindest Regards,
The More This Way Team
Reply from MoreThisWay
Hi Andy, thanks again for your orders. We appreciate you and your custom and hope to see you online again soon!
Kindest Regards,
The More This Way Team
Reliable retailer who you can trust.
Always enjoyed shopping with this retailer over the years due to its reliable customer service and prompt dispatch and delivery .
2 September 2025
Reply from MoreThisWay
Awwww thanks Christa - we really apprecate your support and positive feedback. Anytime you need anything please do not hesitate to reach out.
Kindest Regards,
The More This Way Team
Reply from MoreThisWay
Hi Jesse,
Firstly, you're absolutely most welcome - thanks for taking the time to give us a positive and honest review.
Kindest Regards,
The More This Way Team
Good to see well packed after ordered 5…
Good to see well packed after ordered 5 dvds and received few days later from Royal Mail.
11 July 2025
Reply from MoreThisWay
Hi Chas,
Thanks for taking the time to give us a positive and honest review! We very much appreciate your custom.
Kindest Regards,
The More This Way Team
Fantastic!
27 June 2025
Always had a good experience with More…
Always had a good experience with More this way great DVDs well packaged and delivered on time
15 June 2025
Reply from MoreThisWay
Hi Melanie,
Thank you so much for your continued support and kind words! We're delighted to hear you've consistently had a great experience with us and that you’re happy with the quality, packaging, and delivery of our DVDs. We really appreciate your loyalty and look forward to serving you again soon!
All the best,
The More This Way Team
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