Mopio Reviews 

161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff in resolving issues quickly. Many people are also very satisfied with the high quality and aesthetic appeal of the products, often noting their sturdiness and beautiful design. Reviewers consistently mention fast shipping and timely delivery of their orders. However, some customers also noted receiving items with damaged or missing parts, requiring multiple shipments or replacements. A few other people also felt that customer service could be inconsistent, with some experiencing slow responses, difficulty reaching a human, or repetitive requests for information. Additionally, some reviewers found certain products to be uncomfortable or assembly more challenging than expected.

What people talk about most

Product

Consumers find product quality to be positive, often praising the elegance, sturdiness, and overall look of... See more

Quality

Users describe positive interactions with quality, often highlighting that products are sturdy, well-built,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with Mopio and I’m really impressed. The furniture arrived quickly, was well packaged, and the quality is better than I expected at this price point. Assembly was straightforwa... See more

Company replied

Rated 5 out of 5 stars

I have ordered a sectional couch from Mopio. Unfortunately it didn’t work in my space. I was afraid that I was stuck with it as read some negative reviews before. But Mopio proved all those reviews... See more

Rated 5 out of 5 stars

I ordered a coffee table that was damaged in transit. I initially started a conversation with the chat bot on the Mopio website and was sent a form to fill out. After about an hour, I received an emai... See more

Rated 5 out of 5 stars

I purchased a used but beautiful Grey futon couch from facebook marketplace. While I was moving, a couple of legs ended up breaking. I reached out to Mopio CX with a hope to get a replacement legs and... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Mopio started in late 2019 when its founders, experienced in furniture craftsmanship, saw a gap in the flat-packed furniture market. While there were many budget-friendly options, the designs were uninspired. Mopio's mission is to provide design-centric, affordable furniture crafted with the user in mind. Inspired by contemporary trends, Mopio's products are designed for compact urban living, focusing on functionality and durability. Exclusively online, Mopio offers a range of upholstery and case goods for living rooms, bedrooms, dining rooms, studies, and outdoor spaces.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(161)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer service

The product itself was not the quality I was looking for. However, the customer service was outstanding. I arranged for a return and had it picked up. Excellent communication with CS and great returns policy.

30 September 2025
Mopio logo

Reply from Mopio

Hi Jen, thank you for your feedback. We’re glad our customer service team could assist and appreciate the opportunity to help.

Rated 5 out of 5 stars

customer service was very helpful

customer service was very helpful, Emir especially, I love the macy sectional and I’m very happy with my purchase

8 October 2025
Unprompted review
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Reply from Mopio

Hi Kaylin, thank you for your wonderful feedback. We’re happy you’re enjoying your Macy sofa and had a great experience with our team.

Rated 5 out of 5 stars

Arched Bookshelf

My item arrived within 2 days of ordering! Easy directions to follow and very well made product.

30 September 2025
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Reply from Mopio

Hi Jennifer, we love hearing this! Quick delivery, easy setup, and great quality are exactly what we aim for. Thank you for choosing us :)

Rated 1 out of 5 stars

This product is very low quality and…

This product is very low quality and cheap for a price that should be kept for a better product. Very cheaply made in not happy with this couch at all

7 October 2025
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Reply from Mopio

Hi Joseph, thank you for taking the time to share your feedback. We’re glad our team was able to assist and provide a resolution. We always aim to ensure our customers are well taken care of and appreciate the opportunity to help.

Rated 1 out of 5 stars

Customer service sucks nobody is…

Customer service sucks nobody is responding

30 September 2025
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Reply from Mopio

Hi Natalie, we’re sorry to hear about the communication delay and truly understand your frustration. We’re glad that your issue has been resolved and appreciate your patience during the process. Your feedback helps us serve our customers better, and we hope to provide a smoother experience next time.

Rated 5 out of 5 stars

Beautiful

Shelf came within one week. Really excellent quality. I’m glad I didn’t spend over $1,000 on other brands. Beautiful piece!

29 September 2025
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Reply from Mopio

Thank you for your kind words, Laura! We're so thrilled to hear you love your purchase with us!

Rated 5 out of 5 stars

I purchased a used but beautiful Grey…

I purchased a used but beautiful Grey futon couch from facebook marketplace. While I was moving, a couple of legs ended up breaking. I reached out to Mopio CX with a hope to get a replacement legs and willing to pay. To my surprise, Batrisha said they would ship to me without any charges. Batrisha and her team at Mopio has earned my trust and will be placing orders for my new home furniture add ons.

29 August 2025
Unprompted review
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Reply from Mopio

Hi Rupesh, we’re so happy to hear that! We’ll be sure to pass your kind words to Batrisha and the team. Thank you for trusting us—we can’t wait to be part of your new home :)

Rated 5 out of 5 stars

High Quality, Fair Price

Very high quality! Looks like a luxury furniture piece at a more than fair price.

24 September 2025
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Reply from Mopio

Hi Matt, we're so thrilled to hear that! We always strive to deliver high-quality, design-forward pieces at great value. Thank you for taking the time to share your feedback—we hope to see you again soon!

Rated 4 out of 5 stars

After some time of identifying my…

After some time of identifying my product that I received second hand, I was able to procure replacement parts to fix broken hinges. It was a great experience with Vimala but the time wasted with other agents (the preverbial runaround) until Vimala stepped in and quickly resolved my problem.

24 September 2025
Unprompted review
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Reply from Mopio

Hey Marte, we’re glad Vimala was able to get everything sorted for you :) Thank you for taking the time to leave us a feedback!

Rated 5 out of 5 stars

Good product and easy to setup

Order delivered promptly, good quality product and easy to setup. Happy with the set of sofa we bought

25 September 2025
Unprompted review
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Reply from Mopio

Hey William, we’re so glad to hear that your sofa arrived on time and you’re happy with it! Thank you for sharing your experience and for choosing Mopio :)

Rated 5 out of 5 stars

I highly recommend this brand

I highly recommend this brand! Always ships fast and the items arrive safely. The wine glasses I purchased from them are beautiful but quite fragile so I'm glad they take care with their packaging to ensure items arrive undamaged. My other order with Mopio, a bookshelf, also went smoothly and I've been impressed with the quality especially considering the competitive price point. As someone who lives in a small space I also really appreciate that this brand sells a lot of furniture items that can complement a small studio without making it feel cluttered.

25 September 2025
Unprompted review
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Reply from Mopio

Thank you so much for your kind words and continued support, Nick! We’re delighted to hear you’ve enjoyed both your glassware and bookshelf. It means a lot that you notice the care we put into quality and packaging. We hope to serve you again! :)

Rated 5 out of 5 stars

Great Customer Service

Found some really beautiful wine glasses on Mopio, but was really disappointed to find 2 out of 4 broken upon arrival. I'm giving 5 stars though because of the prompt Customer Service, in particularly
Edelwinna Thomas who responded to my concern immediately, and after reviewing photos of the damage, was able to send out a replacement right away. I'm hoping the new set arrives in one piece. Thank you!

23 September 2025
Unprompted review
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Reply from Mopio

Hi Irina, we’re so sorry to hear some glasses arrived damaged, but we’re glad Edelwinna was able to assist quickly! Thank you for your kind words and patience. We hope your replacement set reaches you safely and that you enjoy your beautiful glasses soon.

Rated 5 out of 5 stars

I got the 3 seater sofa for my new home…

I got the 3 seater sofa for my new home and I love it. The delivery was on time and it was easy to assemble. The sofa is pretty comfortable too. It’s exactly what I was looking for.

10 September 2025
Unprompted review
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Reply from Mopio

We’re so happy to hear that your new sofa fits perfectly into your home, Tseng! Thank you for sharing your experience and for choosing Mopio :)

Rated 5 out of 5 stars

Great company, great products

Great company ordered a couple things on Amazon. I has an issue with my order, i put in wrong address. They were able to make an adjustment without having to cancel the order. Also the instructions that come with the products are great and easy to understand. Will continue to do more business with them.

12 September 2025
Unprompted review
Mopio logo

Reply from Mopio

Hi Dorothy, we’re so glad we could help get your order sorted out smoothly. Thank you for your kind words and for noticing the effort we put into our instructions. We really appreciate your support and look forward to serving you again :)

Rated 5 out of 5 stars

Excellent customer service

I ordered two Blake Arched door cabinets to create a built in look. The price point was right and I’d seen a glowing review on a trusted friend’s IG. The cabinets came shipped separately and when the first one arrived I was impressed. While it isn’t solid wood it has a thicker veneer than I expected and it was surprisingly sturdy! The assembly instructions are clear and easy. Project was completed in about an hour.

Our second cabinet arrived damaged and missing parts. I reached out and heard back within 24 hours. I sent in pictures of the packaging and the damaged parts of the cabinet. Batrisha was an excellent customer service provider and quickly had another cabinet on the way.

I would happily recommend Mopio to my friends and family.

24 August 2025
Unprompted review
Mopio logo

Reply from Mopio

Hey JoDee, we’re so grateful for your kind words and for sharing your experience with your friends and family! Word-of-mouth support like this truly keeps us going. Thank you for being part of the Mopio community :) We hope to serve you again!

Rated 5 out of 5 stars

Great customer service!

Great customer service!! Batrisha is amazing and so helpful.

18 September 2025
Unprompted review
Mopio logo

Reply from Mopio

Hi Jenny, we'll be sure to share your kind words with Batrisha! Thank you and we hope you enjoy your Mopio pieces :)

Rated 5 out of 5 stars

Drinking Glasses

I ordered some drinking glasses from Mopio and they are sturdy and beautiful with a frosted look. I would recommend.

3 September 2025
Unprompted review
Mopio logo

Reply from Mopio

Hi Dawn, we’re so glad you love your sofa and new glasses. Thank you for your kind words and for recommending us!

Rated 5 out of 5 stars

Nice furniture and easy assembly!

I bought a sofa and coffee table in this brand. Both the sofa and the coffee table are high-quality, stylish, and practical. The sofa is spacious and very comfortable, with durable fabric and supportive cushions. The coffee table is sturdy with a clean design, a nice wood finish, and extra storage space that makes it functional as well as elegant.

One detail I really appreciate is how easy the assembly was—every screw went in smoothly, which made the process quick and stress-free. That’s a small thing, but it shows the brand’s attention to quality and user experience.

Delivery was prompt, everything arrived well-packaged, and the overall value is excellent. I would definitely buy from this brand again and recommend it to anyone looking for reliable, well-designed furniture.

12 September 2025
Unprompted review
Mopio logo

Reply from Mopio

Thank you so much for taking the time to write this review for us, Linnuo! It’s great to know the quality, design, and easy assembly made a difference for you. We truly appreciate your recommendation and look forward to having you shop with us again :)

Rated 5 out of 5 stars

Affordable Furniture That Exceeded My Expectations

This was my first order with Mopio and I’m really impressed. The furniture arrived quickly, was well packaged, and the quality is better than I expected at this price point. Assembly was straightforward since all the hardware was separated and clearly labeled, which made the process stress-free. Everything came together nicely and looks great in my space. Based on this experience, I’ll definitely be ordering more from Mopio.

3 September 2025
Mopio logo

Reply from Mopio

Hi Teila, we’re so happy to hear your first experience with us went so smoothly! Thank you for sharing your kind words and for trusting Mopio to furnish your space. We can’t wait to have you back for your next order :)

Rated 5 out of 5 stars

Great Value, Quality Furniture, and Easy Assembly

I came across Mopio about a year ago because of their amazing price point, and I’ve been impressed ever since. At first, I thought the low cost might mean the quality wouldn’t hold up but it actually exceeded my expectations. The value you get is outstanding.

What I like most is how simple they make assembly. The instructions are clear, the hardware is labeled, and each set of hardware is separated for the specific piece of furniture. For example, when I ordered a table with four chairs, each chair had its own set of hardware packaged separately along with the table. That kind of detail makes the process so much easier. On top of that, they also provide assembly videos for most of their products, which I’ve found really helpful.

I haven’t needed to reach out to customer service often, but the few times I did they were quick and on point. Shipping has always been fast, and everything I’ve ordered has been high quality.

Overall, Mopio delivers affordable, well-made products with a smooth assembly and purchase experience. I definitely recommend them.

2 September 2025
Unprompted review
Mopio logo

Reply from Mopio

Wow, thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had such a positive experience, from quality and value to assembly and service. Your feedback means a lot to us, and we’re so glad to have earned your trust and recommendation, Carlos! :)

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