Moovers Mobility Lovers Reviews 

475
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as one of the best car rental companies they have used. Customers consistently praise the smooth and efficient service, from quick airport transfers to easy car collection and return processes. The staff are frequently highlighted for being helpful, professional, polite, and friendly, contributing to a positive overall experience. Many reviewers also appreciate the quality of the vehicles, noting that cars are often clean, well-maintained, and sometimes even new. However, some people were dissatisfied with their experience, citing issues with car inspection processes and unexpected charges for minor damages like pinhead-sized stone chips. A few other people also felt that the customer service at the Alicante office was poor, with one reviewer mentioning a manager's unhelpful attitude and another being refused a car after a dispute.

What people talk about most

Service

Customers had positive experiences with service, often describing it as great, efficient, and fast from start... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Product

People report positive experiences with the product, consistently praising the excellent condition and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, efficient, and stress-free... See more

Location

Consumers find location to be ambiguous, with many praising the convenience of Alicante Airport as a pickup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(475)

184 reviews in the last 12 months

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Rated 5 out of 5 stars

I dealt with a team of professionals

I dealt with a team of professionals. Available at all times, friendly, and helpful. Easy access to the car, I got what I paid for, a Mercedes GLA latest model, very clean and very well maintained. I took care of my car, and returned it exactly as I received it. I will look for them wherever I go, to rent from them. The best!

4 August 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello!
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and enjoyed driving the Mercedes GLA. It means a lot to us that you appreciated the cleanliness, maintenance, and ease of the process.
We look forward to assisting you again wherever your travels take you!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Amazing service and great people !

Amazing service and good people working there. And great cars. It was a dream to drive the car.
I recommend renting straight from them and not use a 3 party.

31 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Villi:
Thank you so much for your kind words! We’re delighted to hear you enjoyed our service and the car experience. We truly appreciate your recommendation to rent directly with us it means a lot!
We look forward to welcoming you again soon.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Every staff member from Movers…

Every staff member from Moovers Mobility Ltd (Alicante Airport) from start to finish was fantastic, helpful, professional and extremely helpful! Will most definitely book a car from Moovers again!... Great Service!

Todo el personal de Movers (Aeropuerto de Alicante), de principio a fin, fue fantástico, servicial, profesional y sumamente atento. Sin duda volveré a reservar un coche con Movers! Excelente servicio!

26 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Andre:
Thank you very much for your fantastic feedback! We’re thrilled to hear that our team provided you with helpful and professional service from start to finish. We look forward to welcoming you back and assisting you with your next booking!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Amazing Service

Amazing Service, Get the insurance directly with these guys not through a broker but they were so friendly and the lady we dealt with at torrevieja was a pleasure, so nice and helped with everything.

Great car and got an upgrade as well. Would recommend.

13 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Lewis:
Thank you so much for your kind words! We’re delighted to hear you enjoyed the service.It’s great that you liked the car and the upgrade.
We really appreciate your recommendation and look forward to assisting you again in the future!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

The service from start to finish was…

The service from cradle to grave was first class. I could not fault the superb level of detail, service and assistance. Best car hire I have experienced
Would 100% recommend this company

26 June 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Terry:
Thank you very much for your wonderful feedback! We’re thrilled to hear that you found our service impeccable from start to finish. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Good

Great experience with Moovers!

Very happy with my experience at Moovers Mobility Lovers. The service was fast and efficient – I was on the road in no time with a great car. The staff were friendly, helpful, and gave clear instructions. The car was clean, well-maintained, and met all my expectations.
All in all, a smooth and professional rental process.
Highly recommended!

14 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Ronald:
Thank you so much for your positive review! We’re delighted to hear you had a smooth and professional rental experience with friendly staff and a great car. Your recommendation means a lot to us!
We look forward to assisting you again soon.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Great people and good cars

Great people. Excellent service. Good clean cars. Customer Service that other service providers could learn from. The best car hire company at Alicante Airport! Highly recommended.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

People should not trust this company

People should not trust this company. I rented a car in Alicante airport with this company. On the day I was supposed to pick up the car, I waited for 1 hour and 45 minutes at their place, their minibus did not come to pick me up. I called their office and was told that I had not stated my departure date. It turned out afterwards that it was just nonsense. Mybe They had rented the car that I had reserved to another customer with a higher price.
I dont know.
I would not recommend
Be careful,
you could risk being stuck there without a car

27 June 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Ali:
We don't have any reservations in your name. Furthermore, Moovers has never, under any circumstances, delivered a vehicle from one customer to another. We don't use these practices under any circumstances; our goal is customer satisfaction. We understand the importance of delivering a vehicle that matches your reservation.
Moovers team.

Rated 5 out of 5 stars

Excellent Service

The service I have just received from everyone at Alicante airport was excellent. From WhatsApp messages the day before my flight to check my arrival time and then give fantastic pick up advice at the airport, it seems nothing is too much bother. They picked me up within minutes of confirmation of arrival and I was soon at their office. The process of getting the car was simple as anything and there was no communication barriers. The team spoke excellent English and put my poor Spanish to shame. I hired a Mercedes GLA and it was excellent. Only 5000km on the clock and it was full of fuel and ready to go. The return of the vehicle was equally as simple and I quickly had my deposit cleared and I was dropped back at the airport. The office is only a short journey time, as it is located against the airport just outside the perimeter fence. I will definitely be using the company again and again. Thank you to the staff..

4 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class service

Great Staff ethos, others should take note!
I'm a first time user, but it won't be the last.
Great turnaround time and cleanest car ever hired.
Keep up the good work guys.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have used Moovers again for our car hire and found the service to be excellent and professional. The vehicle we used was in great condition and very low mileage. The staff are always friendly and very helpful. I have no problem in recommending the company and will definitely continue to use them. Regards

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Very new car

Very new car, spectacular service. Highly recommended.

30 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Benja!
We're glad you enjoyed the car and the service. Hope to see you again soon at Moovers!

Rated 1 out of 5 stars

Dishonest/Rude

Started off well. Got a lovely car and no hassle with paying or insurance. Was delighted to finally find reliable and good service, until …,,,,I was told it’s full to full (which is the usual). On way to location, i noticed wasn’t full so assumed oversight. Took a picture and went on. Returned car full and explained. She said ‘no refund’ and said it’s only to be filled to where it’s at. I queried this, how can you know where you’re filling it to? Guess? I explained I’ve paid for 300 km worth of petrol I didn’t use. She actually laughed at me. So disappointed as this was so promising to begin with and, as I’ll be over and back, as will family and friends, to stay at our apartment, they’ve lost significant business.

31 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Susan: We’re sorry to hear this, but the fuel policy is same to same, clearly stated in your voucher and confirmation email. We take photos of fuel level at pickup to avoid confusion. We don’t mock or mislead anyone over 300 km of fuel. If you had reached out, we would’ve resolved it easily, we’re here to help, not to create problems. Regards, Moovers Team.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, especially on pick up, they messaged us once we’d landed and collected us straightaway. Quick and easy online check in, enabling speedy car pick and drop off. Very good car hire prices through Discovercars. Very helpful staff. Spotlessly clean car. We’ve used them several times before and will use again.

14 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, Amanda!
We’re thrilled to hear everything went smoothly, from the moment you landed to the drop-off. It’s always a pleasure having you with us, and we truly appreciate your continued trust. See you next time at Moovers!

Rated 5 out of 5 stars

Excellent service and value for money

We booked a car from Moovers ( through DoYouSpain). The depot is a short ride from the airport ( no queuing for hours in the airport terminal!) and the staff are very helpful and friendly. Unlike some other companies, they weren't irritatingly persistent trying to sell us the excess insurance cover that we didn't need. The car, a Seat Ibiza was immaculate and great price. Very quick returning the car and immediate transfer back to airport. I will use Moovers again!

4 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Mick!
We’re so happy to hear you enjoyed the experience, smooth pick-up, no queues, no pressure, just great service and a clean car. That’s exactly what we aim for! Looking forward to welcoming you again at Moovers!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Great communication before arrival upon arrival and at drop off. Great spotlessly clean car and easy drop off and pick up. Lovely friendly staff best car hire company I’ve used at Alicante airport. Will be using them again. Thanks Moovers

22 April 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thanks Fiona!
We’re delighted to hear you had a great experience from start to finish. Our team works hard to provide clear communication and spotless cars, so it’s wonderful to know you felt well taken care of. Looking forward to welcoming you back at Alicante airport soon! Regards, Moovers Team.

Rated 5 out of 5 stars

No issues

Rented from Alicante Airport. They thoroughly inspected and documented any existing damage on check-out. No issues on return, deposit immediately released. Quick transfer shuttle to/from airport. Would use again.

20 April 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Jemma: Thank you for your feedback. We’re glad you appreciated the thorough inspection and documentation of the vehicle, and that the return process and deposit release were quick and hassle-free. We’re also happy our airport shuttle service was convenient for you. We look forward to welcoming you again soon! Regards, Moovers Team.

Rated 5 out of 5 stars

Excellent service!

Excellent service! Smooth pick up and drop off. Very friendly staff, speak very good English and the WhatsApp service is great!
We had a free upgrade to an almost new Nissan Juke. Highly recommend!

20 April 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Tessa, for sharing such positive feedback. We’re thrilled our team made your rental experience easy and comfortable, and that you enjoyed the upgrade surprise. We’re here to make every trip special. Looking forward to welcoming you back to Moovers soon!

Rated 5 out of 5 stars

this was my second rental and would…

this was my second rental and would have no problem recommending them,great communicationn and a free upgrade on the car.staff very pleasant.

14 April 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Aidan, for choosing us again and recommending Moovers. We’re happy to hear you appreciated our communication and friendly staff, and that you enjoyed the upgrade. We look forward to welcoming you back soon! Regards, Moovers team.

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