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Mooved UK Ltd Reviews 107

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their willingness to go the extra mile. Many people found the service to be excellent, noting the efficiency and smooth process, especially regarding quick arrangements for viewings and updates. The customer service is frequently described as outstanding, with prompt and clear communication, and agents who are always available to answer questions and provide guidance. However, some people were dissatisfied with the service, mentioning that agents were unprofessional and unhelpful, leading to delays and a lack of progress in selling their property. These customers also reported having to constantly chase for updates and felt that the company did not do everything possible to facilitate a sale.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently praising the professional, open, and friendly... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, timely,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Customer communications

Users describe positive interactions with contact. Customers frequently praise the fantastic communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience working with Andrew. From start to finish, he was professional, knowledgeable, and genuinely committed. His communication was clear and timely, and he always went the e... See more

Company replied

Rated 5 out of 5 stars

I received a professional, open, and friendly service from the team at Mooved. James took the time to explain the whole process and answer all of my questions — and I had a lot! Everything moved quick... See more

Company replied

Rated 5 out of 5 stars

We enquired about selling our rental property with sitting tenants. From the outset James was very helpful explaining the process carefully and following that up with a simple guide as to how the pro... See more

Company replied

Rated 5 out of 5 stars

We had a very difficult probate situation which had been on-going for a number of years and involving court proceedings so when we finally got to the point of selling the house, we just wanted it deal... See more

Company replied


Company details

  1. Property Investment
  2. Real Estate Agency
  3. Real Estate Consultant

About Mooved UK Ltd

Written by the company

Sell your Property for free About Us Get in touch
We offer a simple, straightforward, stress-free and transparent service when selling your home. There are no fees, no agency costs, and we cover legal fees introducing you to fast-sale solicitors whose reputation exceeds expectations. Utilising our vast national network of property investors we match your property to motivated buyers who are pre-vetted within our database. This simplified process avoids the headache, stress and pitfalls of dated methods used by online and local estate agencies.

Contact info

Promotion box for Mooved UK Ltd

Get a fast, no-obligation property offer

from trusted and established property buyers.

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

All round good experience

On time, clear communication, helpful

11 August 2025
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thanks so much for your kind feedback. We’re really pleased to hear everything went smoothly. Thanks again from all of us at Mooved.

Rated 5 out of 5 stars

Super efficient

Andrew and Richard were there every step of the way with regular updates, I've never had to chase them up for anything, even the email replies were super fast!

Andrew was very kind enough to take me through paperwork, and made the process effortless 😊

Highly recommend

30 July 2025
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you for your lovely feedback! We’re so pleased to hear Andrew and Richard kept everything running smoothly and process stress-free for you. We’ll be sure to pass on your kind words to them. All the best from the team at Mooved.

Rated 5 out of 5 stars

Excellent Company When Veiwing/Making An Offer

So far the process has been very smooth from, booking the viewing to making the offer. We dealt with James who was very helpful in answering our questions and gave updates as soon as he got them

11 August 2025
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you for your kind review. We’re delighted to hear the process has been smooth and that James kept you well-informed along the way. We’ll be sure to pass on your appreciation to him.

Rated 5 out of 5 stars

Amazing service

Great service and ample updates , the process was explained fully and made as painless as possible. I would highly reccomend and if I ever need a service like this again Mooved would be my first choice x

30 July 2025
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thanks so much for your lovely review! We're really glad to hear the process felt smooth and well-explained for you. It means a lot to know we'd be your first choice again. Wishing you all the best from all of us at Mooved.

Rated 1 out of 5 stars

A waste of time.

2 August 2025
Unprompted review
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Hi Nadia,

Thanks for your review, and we're sorry to hear you were left disappointed. We’ve not been able to locate your details internally, so we’ve requested more information from you on this matter via Trustpilot. Once we hear back, we’ll do our best to look into what went wrong and put things right.

Regards the team from Mooved.

Rated 5 out of 5 stars

Contacted this company to get an idea…

Contacted this company to get an idea of the process involved. Spoke to James Harrison who was extremely personable and knowledgable. Provided me with all the information required and was not 'pushy' in any way even when we decided not to proceed at this time. If my circumstances change I would have no hesitation in re-contacting this company.

31 July 2025
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Reply from Mooved UK Ltd

Thank you for your kind words! We're so pleased to hear that James was helpful and made you feel at ease. It's great to know you'd consider us again in the future, and we’d be happy to assist whenever the time is right.

Rated 5 out of 5 stars

Would highly recommend!

We had a really great experience with Mooved and would highly recommend to anyone thinking of selling their property. I just wish we found them sooner! We dealt with both Richard and Layla who were fantastic. Prompt, clear communication and always happy to answer any questions we had either by phone or email. The whole process was so clear from start to finish and we will definitely get in touch with them if we sell any properties in the future!

29 July 2025
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you so much for your incredibly kind words! It's wonderful to know that Richard and Layla provided you with fantastic service. We always aim for clear communication and a smooth process, so your feedback means a lot to us. We'd be delighted to help you again in the future! All the best from all of us at Mooved.

Rated 5 out of 5 stars

Great company

Great company! Very swift service particularly Layla

17 June 2025
Unprompted review
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you for your lovely feedback. We’re so pleased you found our service swift and that Layla stood out for you.

If there’s ever anything else we can help with, we’re always here.

Rated 5 out of 5 stars

5 star service


We have purchased a property with Mooved. The whole team has been excellent.
We have been dealing with James and Andrew.
James has been absolutely incredible every step of the way. He has kept us
We have purchased a property with Mooved. The whole team has been excellent.
We have been dealing with James and Andrew.
James has been absolutely incredible every step of the way. He has kept us updated and informed in such a helpful manner.
His efficiency, telephone etiquette and dedication has always shined through his work.
His professionalism and hardworking ethic has helped things move along smoothly and quickly and has quite honestly been outstanding.

He has provided us with everything that we have asked for and has gone above and beyond to find out if unknown.

His genuine care and interest has lead to a working relationship that has been such a pleasure.

I can't comment how greatful we are that we have dealt with James through our first buying home experience.
Thank you so much.

22 May 2025
Unprompted review
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear that your experience with Mooved – and in particular with James and Andrew.

Warm regards,
The Mooved Team

Rated 5 out of 5 stars

Mooved removed the pressure and hassle.

Mooved removed the pressure and hassle of selling my property. The communication was excellent, keeping us informed at every stage, and they were always on the case, ensuring all parties were progressing towards the completion. Would definitely use again.

13 March 2025
Unprompted review
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you for your kind words and for taking the time to share your experience with Mooved.

We’re so pleased to hear that we were able to take the pressure and hassle out of your property sale. Clear and consistent communication is something we pride ourselves on, so it's great to know that you felt well-informed and supported throughout the process.

Wishing you all the best with your next chapter!

Warm regards,
The Mooved Team

Rated 5 out of 5 stars

When Mooved contacted me about selling…

When Mooved contacted me about selling my bungalow through them it was the best decision I ever made.
They were very professional and dealt with everything from start to finish, always answered my questions on the phone with a quick response.
I can’t thank them enough for an excellent five star service.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Mooved was fantastic, Richard and Andrew were a great team

I contacted my initial case handler Richard T who handled the conversation around the sale of my property in a professional manner, providing information on the step by step process, this made the already difficult process easier to manage. The case was then passed to Andrew H who was also professional, provided in depth details on the next steps and an insight on what was required to get to completion. Finally after dealing with numerous estate agents for 13 months was very exhausting, however after speaking to Richard and Andrew things were moving pretty swiftly and we finally had a plan and the end was in sight. At Mooved both Richard and Andrew were able to get the property to completion within 11 weeks. I would definitely use again and recommend excellent team of people very professional, polite and transparent from start to finish.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Mooved sold our unmortgageable house - GREAT!

Mooved found a buyer for our house when we were worried it would not sell after a previous attempt to sell fell through because our house could not be mortgaged. The Mooved team were great, they organised everything and paid all the fees. Thanks to Andrew, James & Richard for all they have done.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Mooved was a fantastic service

Mooved was a fantastic service, quick and easy and gave a good fair price! My agent Andrew has been so helpful from start to finish. Everything like emails, phone calls and even their solicitors where speedy and helpful in there replies. I am so glad I went with them and would definitely recommend to anyone wanting a stress free move!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Andrew!

Recently purchased via Mooved. We can't thank Andrew (Sales Progression) enough. Thanks to Andrew we closed in about 8 weeks with zero stress. He contacted both legal teams to speed up enquiries, and let us know where we could hurry things along. Despite it being our 3rd purchase, there we really did benefit from the advice! Thank you Andrew!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service and excellent estate agent

Recently purchased property in Birmingham.
The team at mooved are extremely helpful from purchase to completion and I can say went above and beyond even when my legal side was slacking .
Super responsive with emails and updates especially important for myself as I was a first time buyer .
Highly recommended mooved .

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend James @Mooved

We worked with James @Mooved to purchase our new home.

It was the first house that my wife and I was purchasing and a big investment. What I liked about James and Mooved was that advice was clean, quick and they were customer focused. They worked around our schedule and didn't just sell.

Full process was smooth and we have now been living in the house for the last 2 months

2 August 2024
Unprompted review
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you for your wonderful review! We’re thrilled to hear that James and the Mooved team made your first home purchase a smooth and positive experience. It's great to know that the advice was clear and tailored to your needs, and that we could work around your schedule. We hope you're enjoying your new home and wish you all the best in this exciting new chapter! Thanks again from all of us at Mooved.

Rated 5 out of 5 stars

I viewed a property through Mooved


I viewed a property through Mooved, the agent was friendly and helpful. Thank you

8 December 2023
Unprompted review
Mooved UK Ltd logo

Reply from Mooved UK Ltd

Thank you for your kind words! We’re pleased to hear that your viewing experience with Mooved was positive and that our agent was friendly and helpful. We appreciate your feedback and hope to assist you again soon!

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