Moorcroft Beds Reviews 253

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as lovely, well-made, and sturdy, with many noting that their beds look exactly as pictured online. People frequently praise the efficient delivery service, highlighting quick arrival times and helpful delivery drivers who sometimes even assist with assembly. The overall service is often described as excellent, with many appreciating the smooth process from order to delivery. However, some customers also noted issues with their orders, including receiving incorrect parts, damaged items, or beds that did not match the online descriptions. A few other people also felt that communication regarding delivery could be improved, and some experienced problems with assembly or missing instructions.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction with their purchases,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the quality, describing beds... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise prompt delivery, good... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers praise the ease of ordering, timely... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent and quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bed we ordered is lovely and better than we expected, we went for a gas lift with an extra tall headboard and it looks so nice in our new bedroom. Very solid and well made and the gas lift is... See more

Rated 4 out of 5 stars

My review is based on only having my bed for coming up 2 months. The service was excellent. Delivery was amazing and communication from purchase to arrival was fantastic no complaints. The delivery gu... See more

Rated 4 out of 5 stars

Customer service was on point. Always willing to help with any questions. Looking forward to sleeping in my new bed tonight :)

Rated 4 out of 5 stars

We ordered our bed in November, after a small issue with the headboard it was quickly rectified and replaced, Danny was very helpful with the customer service, I would recommend


Company details

  1. Bed Shop

Written by the company

Moorcroft Beds Limited offers a collection of bed frames that are proudly made in our very own factory in Batley, West Yorkshire. The collection features high-quality craftsmanship and materials, ensuring durability and comfort for the user. With a range of styles and finishes available, customers can find the perfect bed frame to suit their needs and interior design preferences. As a local manufacturer, Moorcroft Beds Limited is committed to supporting the British economy and providing jobs in the local community.


Contact info

3.8

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered the bed frame and rang and asked if there was any chance it could be delivered any sooner than the lead time showing on the website, they got it out to me within 3 days. Was extremely happy with the service!!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Faulty trundle bed

I bought my 13 year old slim daughter a trundle bed. It was very poorly designed and within a month the base kept splitting from the headboard. I tried getting in contact with moorcroft but no one responds to emails or calls back and mailbox is always full. I had to pay for a handyman to come and reinforce the base with more screws and support it better. Less than two years after purchase the bed completely collapsed. I see moorcroft do not stock the bed anymore and I can only assume it’s because it was such a poor design many others must have complained. The bed was not cheap and I would have expected it to last. I have tried using ther chat system, calling and emailing but no one gets back to me. Very dissatisfied

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a bed from Moorcroft Beds and I couldn’t be happier.


The quality is outstanding, sturdy, comfortable, and beautifully finished. The customer service was excellent from start to finish — friendly, patient, and very helpful in helping me choose the right option. Delivery was smooth and on time. I’m sleeping better already! Highly recommend to anyone looking for great quality and service.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing !!!

Over the moon with our bed , service and delivery where great and bed is amazing quality. Would 100% use again.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

A quality bed. And happy customer

After moveing and downsizing I needed storage space. I thought an ottoman bed would be good. But beware there not all o f good quality. And I found moorcroft beds I looked and decided a single would be perfect. It arrived perfectly packaged and after removing packaging
I was very happy. A lovely made bed solid at the bottom (so no saggy cloth bottom)
And loads of room. Put my mattress on and and work beautifully lifting and downwards. I’m so happy with my purchase. It was a little more to pay but well worth it. Quality bed 👍

1 February 2026
Unprompted review
Rated 4 out of 5 stars

I must say having looked at the reviews…

I must say having looked at the reviews I was a little reluctant to place my order, however I went for it and I must say the bed we ordered came and looks so lovely in our new bedroom. We went for a gas lift high head board. Would recommend.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a double end lift Ottoman bed…

I ordered a double end lift Ottoman bed with headboard.it arrived within the time limit specified .it was packaged extremely well and the delivery driver was very helpfull.the quality of the bed and headboard is exceptional for the price.I shopped around for a few days and in my opinion you wouldn’t get the same quality and service anywhere else for your money.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Ottoman Storage Box

Very pleased with the Ottoman Storage Box which is a great quality product and was an exact match to the swatch samples that they sent to me. Highly recommended.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and Value

Excellent service, easy to use website, fantastic prices and prompt delivery.

No issues at all and the advice on delivery for putting together the headboard was really useful.

Will definitely use Moorcroft beds in future.

23 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look